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I have worked in various industries for over 15+ years, specifically in the finance sectors. I also have extensive experience in the radio industry . Very hardworking, committed and extremely focused.
Professional Objective
Over the past 15 years have worked in many industries having gained valuable experience and expertise in various levels. The skills acquired can be transferred in the future in any industry.
Professional Experience
Dec 2014 to Till Date
Unity 101 Community Radio
Radio Presenter
Broadcasting on 101.1 FM, online www.unity101.org and on all smart phones
Feb 2013 to Nov 2014
Asian Star Radio, Slough – Freelance
Radio Presenter
Broadcasting on 101.6 FM, online www.asianstar1016.co.uk and on all smart phones through radio players
2007 to Nov 2012
Unity 101 Community Radio
Radio Presenter
Broadcasting on 101.1 FM, online www.unity101.org and on all smart phones
• Broadcasting the drive time show on Monday to Fridays from 4pm to 6 pm in English, Hindi with a varied choice of music.
• Engineering of the show and being responsible for operating own equipment including the broadcasting desk, music systems and various soft wares.
• Interviewing artists on the phone and on location.
• Reading short features, weather and traffic reports.
• Scheduling the programs with features
• Generating automated music based variety playlists with prerecorded voice features
•Scripting, producing adverts for various clients, including voiceovers.
• Full well versed with Adobe Audition 6, Edit Pro and other editing software.
• Have worked extensively on Myriad and OAS Playout music management systems.
At Asian Star broadcasted the Afternoon Show
The Afternoon Show Monday to Friday 1 pm to 4 pm to an audience from the age groups from 30 to 60. The shows were focused around the Bollywood film industry and also encourage audience interaction on various topics under discussion. Every week my afternoon show had 3 Immigration solicitors who talk live to the audience solving Immigration enquiries and providing a service to the community. The shows have dedicated features every hour every day to keep the output refreshing and engaging to my listening audience. The show however presents a unique difference in that each feature is designed and conceptualized keeping current television and Bollywood industry trends. There were regular competitions which are set into the show to encourage the thinking process and involve the listening audience.
It’s been a privilege to have so much creative license to play Bollywood music over the decades of 60’s, 70’s, 80’s, 90’s and early 2000’s, The industry is rapidly moving forward with the times that keeping abreast with the changes and drawing comparisons has been a labor of love and dedicated research as well as extremely interesting.
Over the years I have interviewed Shreya Ghoshal, Sunidhi Chauhan, Zeenat Aman, Bappi Lahiri, Poonam Dhillon and many more. I have given voiceovers for many adverts in English and Hindi.
In 2014, I hosted the Slough Mela alongside the other team.
As a radio station we supported various local charities in organizing events and promoting them. I have been instrumental in planning, organizing and overseeing the event run as per schedule, manage the artists back stage and following the running order.
I have trained many new joiners on the broadcasting desk and presenting skills.
At Unity 101 Community Radio
I have worked with Unity 101 Community radio where I developed my passion for radio broadcasting. I have been very versatile and have done many different shows as required. I was hosing the Friday Drive time shows from 4 pm to 6 pm. During the 2 hour programme I used to interview various artists from India, Pakistan and various Brit Asia artists. Over the years I have interviewed actress Kajol, singers like Kailash Kher, Sukhshinder Shinda, Roop Kumar Rathod, Sunali Rathod, Raghav, RDB, H Dhami, Roach Killa to name a few. I have given voiceovers for many adverts running in the station along with the Job spot and Public appointment features in English and Hindi.
In 2011, I hosted the Southampton Mela.
In 2012, I hosted the Ladies Night organized by Eternal events in aid of Brain Tumor UK in memory of Kuly, RDB.
As a radio station we supported various local charities in organizing events and promoting them. I have been instrumental in planning, organizing and overseeing the event run as per schedule, manage the artists back stage and following the running order.
2007 to Nov 2012
Cultural Media Enterprises
Admin Support Worker
The organization was a voluntary based community radio station broadcasting on 101.1 FM, www.unity101.org and on all smart phone apps. The target audience is the Asian and Ethnic community broadcasting in 10 languages comprising on English, Hindi, Urdu, Chinese, Cantonese, Gujrati, Punjabi, Pashto, Bengali and Polish. Unity 101 is the only community radio station to establish a live link with various colleges around the city of Southampton for the students to broadcast using the airwaves. Every Monday to Friday the station airs community hour airing social, financial and topics for wider communities.
Key responsibilities as an Admin Support Worker
• Monthly and weekly scheduling using the presenter’s rota. Allocating appropriate slot to various private, public sector organizations for the community hour programs
• Writing and producing weekly job spot and public appointments and voluntary opportunities. Recording, editing and producing the features to be broadcasted at set timings.
• Producing the community hour programs on a daily basis
• Loading newly purchased music on the databases including all the information.
• Training new joinees, mentoring them and assisting them to broadcast as per standards
• Generating the automated sustained services music playlists for the night time and morning shows when there are no presenters.
• Editing and producing various features to enhance the automated music services
• Updating the webpages with the current and the most update information
• Keeping the social media platforms like Facebook and twitter up to date.
• Liaising with various PR agencies from the country and worldwide scheduling interviews with artists and key personalities.
• Engaging young people in the activities of Unity 101 Community radio to redress inequalities and empower the individuals to take issues affecting their lives.
July 2007- March 2009
Skandia Life Insurance Company Ltd.
Technical Amendments Specialist
Skandia specialises in long term saving and investments. We mainly administer pensions and tax free investments. The aim is to utilise the high level of technical knowledge incorporating the company’s values in accordance with departmental procedures, services standards and industry regulations.
Prudential Process Management Services (Pvt. Ltd.)
Sep 2003 – Apr 2007
Process Leader – Industrial Branch Life Insurance
October 2005- April 2007
Prudential Process management Services is a wholly owned service delivery center of Prudential Assurance Company Limited UK. Joined as an Insurance Associate, was later promoted to an Insurance Executive and then as Process Leader in a span of 3 years.
Key responsibilities as a Process Leader
• The role included managing various customer queries, process improvements, process simplification, process standardization and updating of Business Process Manuals.
• Providing efficient and effective service to policyholders, third parties and FA’s (Financial Advisors). These include providing policy details, application of premiums, refund of excess payments, amendment to existing policy records as per FSA (Financial Services Authority) guidelines, processing of surrender and maturity claims and assisting in payout of death
• Collating the daily and weekly reports for the entire team.
• Manage quality and accuracy audits for a team of 15 agents, resolving errors and developing weekly action plans to avoid recurrence of the same.
• Giving performance feedback in the individual and team level every week.
• Imparting product and process training to new joiners monitoring performance and certifying agents as competent on the various processes.
• Carrying out a detailed TNA (Training Needs Analysis) for the team, to identify gap areas in skills and knowledge on a monthly basis.
• Designing plans to improve team productivity, reduce referrals, managing and reducing suspension of cases
• Ensuring adherence to compliance and regulatory requirements through analysis and training to reduce the number of breaches and complaints in the process.
• Building domain knowledge by conducting monthly Product Knowledge Tests, timely resolution of all queries.
• Created a data bank of exceptional cases, to reduce query level and conduct monthly refreshers on the same.
• Managing work allocations and ensuring adherence to SLA (Service Level Agreements).
Insurance Executive – Annuities Customer Service
September 2003 – October 2005
Key responsibilities as an Insurance Executive
• In the capacity of an Insurance Associate and Insurance Executive was part of the voice based customer service team, dealing with Annuities for Prudential customers.
• Extensive knowledge of the pension background along with the tax calculation for the payments being made to the customer.
• Expertise in the applications used to update the customer information, application of payments and change of personal information.
• Being a process expert was handling supervisory calls, dealing with complaints and was involved in every stage of query solving for the entire team.
Achievements
Certification in UK Financial Services, Regulations and Ethics (CF1) – The Chartered Insurance Institute UK.
• The Annuities team was awarded the Team of the year twice in 2004 and 2005.
• Was part of the Call Center Accreditation certification as a part of the annuities team.
• Was the Personality of the month on the PRU Intranet for my contributions in the Festive PRU and PRU FM teams.
I am an active member of the Festive PRU team that takes care of social festivities and celebrations in Prudential. Also the part of the in-house Radio station and worked in all aspects of the team.
Tata-AIG General Insurance Co. Ltd., India
December 2001- August 2003
Customer Service Officer
TATA-AIG General Insurance Company Ltd jointly owned by The Tata group and AIG General Insurance Company Private Limited. It is a leading insurance player in the Indian sector. They specialized in both sectors of Life insurance and General insurance.
• Handled queries of customers and agents.
• Taking minute details of Auto Claims on the call and cascading it to the department for timely payout and inspection of the damage.
• Liaising with all the other departments to get the customer resolved in a timely manner.
• Responsible for communicating process updates to the team and assisting them in absence of the supervisor.
• Mentor to new joiners.
Achievements
1 Was awarded the Team player for the year 2002 for achieving the best scores consistently in the quality and Accuracy parameters through the years.
2 Was awarded the Team player of two quarters( Quarter 2, Quarter3) for having the handled the highest number of calls accurately with no complaints.
3 Was part of the training of 2 new insurance product launches.
Citicorp Securities and Investments Limited, India (Currently known as E-Serve International) Citiservice (Customer Service division for the Citibank Corporate customers).
February 2000- April 2001
Junior Processing Officer
Citiservice was the call centre dedicated to corporate customers of Citibank and Financial institutions. Taking care of the end to end financial transactions for the customers
1 Was handling funds transfers in various currencies in the Nostro accounts.
2 Liaising with the Citibank branches around the world through Swift pertaining financial queries and settlements.
3 Was a part of the service network for all the Citibank branches abroad (Specifically Citibank New York, London, Singapore, Frankfurt)
4 Handling queries and call centre for the corporate customers and the financial institutions based all over India for funds transfer cases.
5 Generating Reports and making presentations,
6 Handling training programmes.
Achievements
1 Was a part of the Citiservice Stage III Certification process achieved in Mar’00 & Stage IV Certification process achieved in Nov‘00
2 Was a part of the Citiservice Stage III Certification process achieved in Mar’00 & Stage IV Certification process achieved in Nov‘00
3 Received recognition like “Star of the Week” (5times) for faster resolution of queries related to funds transfer for the corporate customers.
4 Have obtained positive feedback from Relationship Managers and Service Managers regarding the quality of the service provided.
Training
• NVQ level 1 certification in community Radio broadcasting.
• Attended a special training course at the NIS (National Institute of Sales) for Interpersonal Skills and enhancing communication skills.
• Attended a Workshop conducted by an external agency namely MANFORD, to enhance soft skills and interpersonal skills.
• Attended Quality Awareness programs.
• Attended training programs by Ms. Heena Mehta in various voice modulations techniques, communication skills.
Qualifications/Certifications
NVQ Level 1 certification in Community Radio Broadcasting.
Certification in UK Financial Services, Regulations and Ethics (CF1) – The Chartered Insurance Institute UK.
PGDCA (Post Graduate Diploma in Computer Applications) – NIIT Ltd, India, January 2001.
Bachelor of Science (Physics, Computer Science) – University of Mumbai, India, May 2000.
Skills/Interests
• Writing poetry and short articles.
• Actively involved in social service activities.
• Training children on Hindusthani classical music
• Reading
References
Available on request
Skills Provision Limited | T: +44 (0) 2079890750 | E: enquiries@skills-provision.com | Registration Details
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