CV, Saudi Arabia Based ICT Infrastructure Program Manager

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Serial No: 20785

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Skills keywords: business management, financial, project management

Short Bio:

I am an experienced professional with diversified ICT service delivery, Program Management and services operations Management.


I have jointly executed the planning, Designing and implementation phases of Mega, ITCC (Information technology communications Complex) & KAFD (King Abdullah Financial District) Project in Riyadh as Program Manager NSS (Network Services and Solutions).

I Managed a No. of other contractors and partners including, Cisco, Italtel, Minerva, Broadhob, Aptilo, Orange, ITS

Current location:  Riyadh Province, Saudi Arabia - View on map

Nationality: Pakistani

Preferred Sector of Employment:  General Management, IT and Technology

Spoken languages: english

Location I am interested in working: Anywhere

Qualifications & Certifications

 B.Sc. (Telecom) Engineering 1987
University of Engineering ,Lahore  MBA (Finance) 2006 GPA 3.71/4
University of the Punjab, Lahore

Certifications:

 PMP (Project Management Professional)
Project Management Institute PMI USA

 ITIL V3 Foundation
HMG UK  Certified Int’l Switch Engineer 2001
Lucent Technologies Int’l USA

Profile

I am an experienced professional with multiple years of diversified ICT service delivery, Program Management & PMO establishment, Pre sales &Post sales and End Customer services operations Management Skills set.

I have been working with different technology sectors extending from Telecommunication, Data communication, high speed fiber networks, High end Network technologies and outside plant.

I have been successfully managing virtual teams scattered throughout the Globe for Multinational Companies like Alcatel-Lucent, Lucent Technologies.

I have jointly executed the planning, Designing and implementation phases of Mega, ITCC (Information technology communications Complex) & KAFD (King Abdullah Financial District) Project in Riyadh as Program Manager NSS (Network Services and Solutions).

I Managed a No. of other contractors and partners including, Cisco, Italtel, Minerva, Broadhob, Aptilo, Orange, ITS, Oracle, IBM & NTG for a complex integration of these technologies and delivery of the overall End Customer solution.

I have a No of years of customer interaction and conducting steering committee and Technical project meetings. Currently I am working in PMO Department as a program Manager (Saudi Bin Laden Group Subsidiary) for supporting Project Managers for the execution of a DWDM ISP/OSP Riyadh Metro Network project in Saudi Arabia.

Career Summary

 Managed and completed Complex Multi-Technology integration Mega ICT service delivery projects.  Managed and improved PMO department operations by developing creative methodologies of Monitoring & Control.

 Re-Engineered processes to enhance Customer Services experience of large FTTX Customer Base.  Successfully Managed stakeholders Expectations in difficult constrained environment.

Program Manager (PMO)
May 2014 to date

Hardware Solution Builders, Hasoub (HSB), Bin Laden Group, Saudi Arabia.

Heading a Program of fibre optic metro Network, connecting 32 sites in Riyadh including King Khalid Ai port for the Prestigious Saudi Ministry of Interior (MOI). Scope Include installation of optic (DWDM) Active ISP Network and an OSP civil Work of about 200 KM.

 Execute detailed Planning and Developing Project Management Plan.

 Driving Implementation and tracking progress within project constraints.

 Provide support to Project Managers for Planning, Execution and reporting templates and Processes.

 Managed and developed project team, Hire and interview new project team members and establish Project Organization.

 Defined Quality Processes and Procedures for getting the work accepted by Customer.

 Maintained profit and Loss statements and development/update of Project Budget.

 Conduct regular Customer, Sub Contractors and stakeholders Meetings for Progress, Risks and Issues.

 Meeting with MOI higher Management for Project achievement and issues.

Project Director
Mar 2013 to April 2014

Pakistan ICT Consulting (Pvt.) Limited

Pakistan ICT Consulting Pvt. Limited provides consulting for design, development, manufacturing, upgrades of electronic products & systems. Managed Operations and Projects of various Kinds of this newly formed company.

Business Transformation Consultant
Mar 2012 to Mar 2013

Enterprise Business Unit (EBU), Saudi Telecom Company

Saudi Telecom Company already had a NOC for FTTX services which customer wanted to improve for better customer Expectation and Experience.

 Developed and executed a comprehensive project plan for Business Process Reengineering, resource requirement, process improvement and development, reorganization & improvements of the FTTX Network operation Center in line with STC EBU business goals.

 Studied, improved and implemented the revised 907/906 services customer interaction flow for pre and post sales services.

 Studies and improved O&M processes for timely resolution of customer problems.

 Developed reporting formats for analyzing the increase and decrease the sales volumes and Patterns to feedback Marketing and various other section for corrective actions.

 Developed an enhanced management reporting based on the balance scorecard model and more.

 Worked closely with the with STC Design, FNI, HBU,NSS, BSS, OSS design and core teams to improve Performance Monitoring, develop SLAs and to Quality of services SOPs..

 Assisted in determining Annual Network Development needs based on the Surveys and Marketing Department Objectives.

 Worked with Network Core departments on technical issues popped up due to equipment change, services upgrades and Network upgrades and provided recommendations.

Program Manager NSS (Network Services & Solutions)
Saudi Business Machines (SBM), Saudi Arabia
Dec 2010 to Feb 2012

 Managing the Mega ITCC and KAFD cities projects of High-Tech Data network infrastructure delivery for state of the art broadband NGN Triple Play services Network in the campuses.

 Managed and Supervised the Cisco Certified Consultants team for development of Design documentation , implementation and Customer acceptance of :

o HLD,LLD,NRFU,IOT,

o Tier four Data centers (ITCC &KAFD)

o MPLS Backbone

o ITCC & KAFD WiFi Network

o FTTX Network

o Network and Data Center Security

o NMS (Network Management System) Platforms for all technologies.

o VO IP Network including Italtel, Cisco CUCM ,IP Centrex ,Unified Messaging and Movius etc

o Head end & IPTV Network including integration of various platform for delivering Enhanced services

o Service Provisioning processes

 Got Approved HLD&LLD Documents of all sub project of the Program through a chain of stakeholders after removing concerns of all of them.

 Planed, coordinated, organized, monitored and controlled project activities and individual implementation phases.

 Resolved Technical Problems during Integration with BSS (Business support services) , OSS (Operation support services) and various other platforms including EAI, pre-paid & postpaid Billing, Credit Card integration ,Performance Management ,KPI ,inventory Management and Auto service provisioning and Web portal development etc.

 Designed service provision work flow including staging, inventory management and coordinated auto provisioning requirements.

 Interviewing and Hiring of new resources and managing the project managers, consultants and contractors for each work stream.

 Conducting Customer Meetings, Vendors meeting and Negotiations with all other internal and external stockholders on wide range of project issues.

 Assisted STC EBU (Enterprise Business Unit) to validate the service packages from the Technology perspective.

 Assisted Customer operations to formalize SLAs and closely worked guiding them on (NOC) Network Operation Center Establishment for the brand new Network.

 Supported Sales for the BoQ finalization and scope determination in line with RFP compliances.

 The job role has provided and rich experience of developing a new telecom service provider (RICTEL) for establishing the infrastructure, operations.

 Successfully launched the pilot site for the demonstration of Network capability, integration and end user services.

Technical Project Manager
Alcatel-Lucent, Saudi Arabia
Apr 2007 to Dec 2010

 Managed ISAMV/MSAN/FTTX deployment projects in the STC’s (Saudi Telecom Network) network.

 Extensively worked and researched with STC’s Engineering, Design, Implementation, R&D and various other teams to finalize the Access Parameters and standards of STC NGN network.

 Conducted lot of trials for the NPI’s(New Product introduction) including Genband G6 and DWDM connectivity to MSAN Access nodes using LM1626/LM1850/TSS320.

 Worked extensively with ALU’s international TACs on countless technical project issues for Access product including ISAM(7302 ), FTTX (7342), and their NMS issues.

 Planned the project of De-cascading of about 320 DSLAMs including resource estimation, Costing and successfully led the pilot implementation.

 Managed and resolved all the technical issues for the successful upgrade of lot of STC Access Network.

 Representing ALU in the regular Multi-vendor meeting with STC.

Director & Manager OMC/NOC
Pakistan Telecommunication Company
Jan 03 to Mar 2007

 Managed a big team for Operation & Maintenance of PSTN Telecom network of the Lahore Region, including Local and Transit exchanges. Still worked on this position being Director of my own Region.

 Reduced the Outage time by 70%

 Reduced the expenditures by 40% by improving the financial management

 Supervised the successful interconnects of new Telco’s (Telecom Operators) with PTCL to build up and operate their network in the Punjab Region. Operators included Mobilink, Warid, Telenor and Ufone mobile networks.

Resident Expert Switching
Lucent Technologies, Saudi Arabia
March 99 00 to Nov 02

 Provided Technical support at ETAC to Saudi Arabia Telecomm Company as consultant. Fixed a variety of problems in a network of over 100 5ESS, PSTN( SN,LE JIN1), IN, OSPS, switches.

 Worked on a No of Trouble Tickets escalated from all the Regional NOCS of the Kingdom including Signaling, Protocol Errors, Network performance, V5, and hanging system Backups.

Switching Engineer (ST) OMC
ETISALAT, U.A.E.
Mar 96 to Mar 99

 Performed Preventive & Daily routine Operation & Maintenance (NSS) for PSNT, MSC’s, and Transit / Tandem & STP switches of Abu Dhabi U.A.E.

 Extensively coordinated with FRC (Fault Reporting Center) for resolution of Customer Issues.

 Conducted testing of customer services with VIP Customer offices.

Divisional Engineer Operations/Maintenance
Pakistan Telecommunication Company
Aug 91 to Mar 96

 Carried out the preventive operation & Maintenance of SIEMENS PSTN / ISDN local & transit switches of Lahore region. Diagnosing & isolating faulty Hardware. Performed Digit Translations, Charging Analysis and investigated a no of routing problems.