In my past work experience, I have proved that I am quick learner; I gained excellent knowledge of lighting even though I am from a non-technical background. I have shown that I am able to work with the least amount of supervision and my pro-active and detailed approach towards work has been appreciated by the management. I have always met deadlines even though it meant putting in extra hours at work. I am also a good team player who is able to get along well with people of various temperaments.
CUSTOMER RELATIONSHIP EXECUTIVE – INTERNATIONAL DIVISION
Baron Leather Pvt Ltd. – Mumbai, India (May 2012 – September 2013)
Provided assistance to clients/distributors/ Interior designers in South East Asia, USA, UK and the Middle East. Excellent knowledge of Export & Customs procedures related to overseas shipments.
Responded to pricing queries, stock checks, samples requests and other product inquiries.
Prepared Quotations, Purchase orders, Invoices & sample requests.
Processed and followed up on reservations and pending orders.
Coordinated with freight forwarders, Custom House Agents for effective export solutions.
Processed all paperwork to arrange International dispatches.
Monitored and tracked the progress of shipments & samples to clients.
Maintained and updated correspondence, files, Clients Contacts database.
Worked closely with the Purchase, Accounts and other depts. to ensure highest levels of service.
Provided technical and administrative support to the Business Development Team.
Tectronics LLC – Dubai, UAE (June 2007 – October 2011)
Worked closely with the Sales team to obtain contracts of prestigious International projects like Burj Khalifa, Dubai Mall, Dubai Airport etc. Liaised with lighting suppliers from Europe, USA and Middle East.
Responded to clients’ queries via email, fax and telephone.
Negotiated prices, deliveries and payments with local and international suppliers.
Assisted the Sales Team with all technical and administrative requirements.
Processed Costings, Quotations, Orders, Invoices etc.
Prepared technical documents like lighting submittals, compliance statements, manuals etc.
Coordinated with all departments ensure smooth deliveries and payments.
Maintained and updated project correspondence, contracts and other paperwork.
Excellent knowledge about lighting products – Indoor and Outdoor Commercial Lighting, Decorative Lighting, Emergency and Industrial Lighting as well as Lamps & control gears.
CUSTOMER SERVICE EXECUTIVE
Intelenet Global Services Ltd. – Mumbai, India (July 2005 – February 2006)
Assisted customers in USA with queries and complaints related to their credit cards.
Sold various credit card services to customers.
Met deadlines related to sales and calls.
Bachelors of Commerce First Class Goa University 2005
H.S.S.C. First Class Goa Board 2002
S.S.C. Distinction Goa Board 2000
Microsoft Office (Outlook, Excel, Word, PowerPoint)
Basic knowledge of Photoshop and Tally
Fluent in English; Indian languages (Hindi, Konkani, Marathi); French (basic)
Head Girl of Auxilium High School, Goa.
Project Leader – “Environmental Accounting of the Major Mining Industries in Goa”
Placed second in inter-collegiate womens’ basketball team.
Participated in inter-collegiate womens’ football team.
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