Sales and Customer Service Executive

Available

Serial No: 9927

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Skills keywords: communication, direct sales, sales management, team leadership

Short Bio:

• Highly ambitious, energetic and driven person, who pushes himself to succeed
• In a leadership position for three years; knows how to manage a team to get the highest level of sales
• As a leader in business and in sport knows how to motivate through leading by example
• Loyal team member who will do all in his power to improve the dynamic for success

Current location:  United Kingdom - View on map

Nationality: British

Preferred Sector of Employment:  accounting and finance

Spoken languages: english, Some French

Location I am interested in working: Anywhere

EDUCATION AND PROFESSIONAL QUALIFICATIONS

2004-2009 Edinburgh Napier University Degree BA Hon Business and Finance

1999-2004 Strathallan School Highers: English, Math, French and Business Studies

Aug – Oct 2013 Green Deal Energy Assessor

EMPLOYMENT HISTORY

July 2009 – Mather’s Dairy Utensils Ltd

Present Customer Services Executive

• Manage all group customer service and support activities

• Ensure the quality, efficiency, effectiveness and profitability of customer services

• Drive the marketing and promotion of the group, its products and services

• Lead and co-ordinate sales activities across the group

• Set sales targets for the company

• Establish policies, manage statutory and regulatory compliance (e.g. Health and Safety)

• Promote management and staff training and development

• Support drive to increase market share in the North of England Market

• Research future expansion plans as company looks to diversify

May 2008 – Island Lake Camp

August 2008 Assistant Head of Tennis

• Managed the other 10 tennis coaches

• Ordered supplies with the Head of Tennis

• Coached more than 100 young people a day

• Conducted sales tours

• Prioritised and managed time of the other coaches

• Ran extra coaching classes in free time

October 2007 – John Lewis

May 2008 Sales assistant

• Generated sales through customer interaction and demonstrations

• Managed stock levels on shop floor and stock room, designing shop floor product layout

• Worked to strict daily sales targets

May 2007 – Island Lake Camp Pennsylvania

August 2007 Summer camp Counsellor/Tennis coach

September 2005 – Kings Bar Edinburgh

April 2007 Barman/Bar Manager

• Served and interfaced with customers

• Initiated Promotions and Theme nights

SKILLS

Successful, experienced salesman

Proficient in MS Office 2010, Word, Excel, PowerPoint, Outlook & Access

Good understanding of business practice, legal, financial and accountancy issues

Efficient Internet researcher

Competent Mac and PC user

Proficient in Sage Pay

Comfortable in the use of digital & social media: Facebook & Twitter

ACHIEVEMENTS

PERSONAL ACHIEVEMENTS

2013 Assistant Coach Dumfries Colts

2012 Mather’s Dairy Utensils Ltd

Customer Services Executive, managing higher value customers, as well as managing higher levels of staff

2012 Dumfries 1st 15 Rugby Team Captain

2009 Scotland Students Rugby League National Team

2008 Island Lake Assistant Head of Tennis

SALES ACHIEVEMENTS

2013 Made one off biggest sale in department of £250,000 dairy parlour

2011 Made one off biggest sale in department of 5 150kW wind turbines

2009 Made one off biggest sale in department of 3 Robotic milking machines for £350,000

2012 Sold 65 Biomass boilers

2011 Sold 1.3MW of Solar PV panels, working out at about 100 systems

2010 Sold 115 Wind Turbines for renewable side of company

2010-present Sold 15 major Dairy units

ADDITIONAL INFORMATION

Working for Mather’s Ltd (one of the biggest dairy suppliers in the UK) first ignited my passion for sales. I have developed a professional approach to client relationships, consistently reaching and beating pre-set targets. When I joined the company, my first sale was a large dairy system with three Robotic milking machines – the total job costing £350,000. In the last 5 months I have sold 40 Biomass boilers for our renewable energy company.

Managing my department of 10 employees has enabled me to understand the importance of motivating others in order to deliver projects and targets in the most efficient way. It has also broadened my appreciation of the importance of individual team members’ contributions to reaching departmental objectives.

I am highly ambitious, a strong negotiator and keen to apply my previous experience and existing skills to my interest in sales and marketing.