A young, user friendly, highly literate and numerate End User Trainer specializing in SAP R/3 with specific experience in PPM, PS and FI/CO as well as delivering Basic SAP Navigation training. Excellent communications and interpersonal skills. I'm young flexible, energetic, adaptable, enthusiastic and creative.
Education
High school diploma: Matric, 2011
Chris. J. Botha – Johannesburg, Gauteng
Certification: Computer training, 2010
Creative Minds – Johannesburg, Gauteng
Experience
PPM Trainer and development May 2013 to December 2013
Prasa – Johannesburg, Gauteng
Duties and Responsibilities
• Development of Training Manuals on SPP / RWD
• Development for evaluations for end users
• Knowledge shared and skills transfer with the company internal resources
• Development system integration on manuals
• Provide progress reports in respect to current tasks
• Perform testing of new functionality with End-users
• Provide end-user training
• Maintain system documentation
• Checking all functional areas
• Ensuring all manuals are where timelessly delivered
• Doing follow up on the criteria of the training performance
• Ensuring time management would not detriment the client in anyway
• Keeping focus on the deliverable at all time
• PPM Documentation configuration
• Designing and administering pre and post assessments
• Workshop(s) and training delivery (both systems and soft skills training)
• Measuring training interventions using Kirk-Patrick measurement levels
o Defining systems strategy
o Developing system requirements
o Designing and prototyping
o Testing
o Training
o Defining support procedures and implementation.
• Evaluations
• On the job coaching
• Coordination and scheduling
• Managing and packaging communications
• Identifying and escalating training and Support risks
• Integrating workplace skills plan (WSP) into organization’s
Reason for leaving: contract ending
PPM Trainer and development PP Intern March 2012 to April 2013
SAP Campus – Johannesburg, Gauteng
Duties and Responsibilities
• Development of Training Manuals on SPP / RWD
• Development for evaluations for end users
• Knowledge shared and skills transfer with the company internal resources
• Business Process 1
• Design and development on e-learning
• Develop Facilitator Guides
• Delivering of SAP training
• Support End Users
• Development of presentations on PowerPoint
• Adding of training data
• Training of End Users
Reason for leaving: contract ended