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CV, Retail Sales and Customer Service professional

I am currently available for work
Serial No: 14900

List top 5 skills: business development, customer service management, retail channel rollout, retail opertaions, sales and marketing
Short Bio:

A Professional in field of Retail Sales and Customer Service Operations with positive attitude and determination to carve a niche for self and any prospective organisation.

Current location: 

Uttar Pradesh, India - View on map



Preferred Sector of Employment: 

Retail Wholesale and Purchasing

Spoken languages: 

english, Hindi

Locations I am interested in working:


Education & Qualifications

 Completed successfully Masters in Business administration from Punjab technical university November 2013.

 Three year Full Time Diploma in HOTEL MANAGEMENT from Institute Of Hotel Management Lucknow in 2000.

 Indian School Certificate Examination (10+2) in 1997.

 Indian Certificate of Secondary Education (10) in 1995.

Career Experience In Brief

 April ’11 – till Date Zonal manager – Retail Sales and Customer service operations (Vodafone South Limited)

 Oct ’09 -April’11 Deputy Manager (Retail Operations with UNITECH WIRELESS (North) Pvt. Ltd)

 July 06 -Oct’09 Assistant Manager (Branded Retail with Tata Teleservices Ltd.)

 Feb 05 -June 06 Plaza Manager with Reliance Petro Marketing Pvt. Ltd.

 Mar 04 -Feb 05 Shift Manager with Pizza hut (Devyani International Pvt. Ltd.)

 Oct 02 -Feb 04 Assistant Manager at the Barista Coffee Co. ltd., Kanpur

 Jul 2K -Oct 02 Kitchen Executive Trainee with Landmark Hotel Kanpur.

Current Job Location and Profile:
Employed in the capacity of Zonal Manager customer service and retail operations for Ludhiana Zone

 Handling Vodafone Stores and mini stores for Ludhiana Zone
 Rollout of retail touch points and activation headquarters
 Manpower management of all stores
 Vendor management
 Retention and churn monitoring of Retail and SME business.
 Manpower Planning and development.
 Customer grievance escalation and resolution.
 SLA adherence for Company owned stores.
 Inventory management and SKU management.

Previous Job Profile
Responsible for Branded retail operations of UNITECH WIRELESS (North) Pvt. Ltd. for UP west and Uttrakhand Circle.

 Handling Branded Retail Sales and Operations of UP west Circle
 New Store roll out support.
 Customer care process monitoring of UP west Retail outlets
 Manpower management of all Company owned Company operated stores
 Vendor management
 Retention and churn monitoring of Retail business
 Creation and monitoring of all application Id’s of Up west Circle
 Leads and prospect monitoring and control.
 Manpower Planning, training and development.
 Customer grievance escalation and resolution.
 SLA adherence for Company owned stores


 M-pesa Roll out for retail and Prepaid outlets

 Completed successfully a Green belt Six Sigma project to decrease Variable cost in retail outlets.

 Completed successfully a yellow belt Six Sigma project to increase productivity in retail outlets.

 Opened to Public Company owned Company operated True Value Hub at Mathura on 2nd February, 2007.

 Opened to Public Company owned Company operated True Value Shop at Aligarh on 14th November 2006.

 Helped in the opening of 3 company owned company operated Tata True value shops on 11th September 2006 , which was a part of a national record of 100 company outlets opening on the same day.

 Opened to Public the 1st COCO Tata True Value Hub of UP West on 30th June, 2006.

 Nominated as District Chef for training of F& B Production teams in all the Plazas of U.P (east).

 Training and Development of Staff of A1 Plaza at Kamlapur (Lucknow) and setting up of systems to ensure Operational Excellence and opened the Plaza to public on 15th, June 2005.

 Setting up of Housekeeping and Kitchen department at A1 Plaza Unnao (Kanpur 3) and helped in opening it to Public on 30th April 2005.

 Finding and development of Franchisee for A1 Plaza Maharajpur (Kanpur 2).

 Played a key role in setting up systems and building an opening team in The latest addition to The Pizza Hut brand Chain which opened on 2nd September 2004,at The East End Mall, Lucknow.