CV, Receptionist Working in UK, Seeking work in USA

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Serial No: 37472

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Skills keywords: administrator, customer service, fashion, receptionist, sales

Short Bio:

An enthusiastic and optimistic person with a great sense of humour. Responsibility and dedication are at the core of my character. An articulate, confident individual of smart appearance who has excellent interpersonal and communication skills. Approachable with a professional manner and able to create an immediate good impression. A conscientious and self-motivated individual with great enthusiasm and determination to succeed. Successfully receives, assimilates and evaluates information quickly

Current location:  lONDON ,UNITED KINGDOM ,UB2 5 PP - View on map

Nationality: ROMANIAN

Preferred Sector of Employment:  , Hotel and Catering, Travel and Tourism

Spoken languages: english, romanian, spanish

Location I am interested in working: Anywhere

Profile Summary

I always go the extra mile to accomplish the requirements of every job I have at the highest standards. I have experience in both office and operational environments. Skilled in working in a team environment, managing a budget, identifying and targeting a variety of audiences and establishing & maintaining a network of contacts. I can multi-task and I adapt easy to change.

Work History

July 2015-now

Receptionist at MMP Parking Gatwick Ltd.-Heathrow Airport

Working within a reception environment providing a telephone answering, admin and reception service as well as organising the post, welcoming customers and providing hospitality towards guests and clients.

My responsibilities are:

• Welcoming customers in a polite, friendly and helpful manner.

• Dealing with late arrivals and assisting with check-outs.

• Check out departing customers using the internal system.

• Answering all incoming calls /e-mails

• Data entry onto internal systems

• General administration duties, photocopying, filing etc.

• Respond to enquiries and provide appropriate secretarial support

• Using Word & Excel to write reports

• Dealing with and resolving customer complaints.

February 2015 – July 2015

Administrator at 5E Ltd London

5E Ltd operates across 7 training centres in North and East London and provides high-quality accredited basic skills, IT and vocational training, work-based learning and skills support for unemployed individuals and other communities in London since 1998.

My responsibilities are:

• Complete the assigned project work/initiatives to deadlines and appropriate standards

• Process day-to-day work activities to enable effectiveness of the team including chasing close-out and reporting on outstanding actions

• Ensure that enquiries are dealt with and appropriate information is relayed

• Respond to, sort and file all incoming and outgoing correspondence with our funders: Department of Work & Pensions (DWP), European Social Fund (ESF), European Regeneration Development Fund (ERDF), Skills Funding Agency (SFA), London Councils

• Identify potential areas for process improvement and make recommendations to line manager

• Supply and manage office equipment such as stationery

• Work with colleagues to ensure that 5E Ltd adheres to data protection, health and safety and other workplace legislation

• Setting up committee meetings and preparing agenda & minutes

January 2014 – February 2015

Part time General admin at Hammersmith Volunteering Center

• Maintain office filing system of the volunteers

• Insert and update the data in the system

• Maintain volunteers files and tracking

• Handling requests for information and data

• Organizing and storing paperwork, documents and computer-based information

• Updating database with confidential and relevant information

June 2011 – December 2013

Travel Agent / Tour Operator at Atlasib

• Giving well-informed, appropriate advice to clients about where and when to travel based on their needs

• Arranging flights, insurance and accommodation

• Using a booking system to secure holidays

• Collecting and processing payments

• Advising clients on travel arrangements, e.g. visas and passports

• Sending out tickets to clients

• Keeping clients up to date with any changes

• Dealing with complaints or refunds

• Proposal writing in accordance with clients’ requirement

• Being in charge of the operation of bookings (booking hotels, coaches, tour guided and meals, etc.)

March 2010 – May 2011

Staff member – Mc Donalds, Bracknell

• Understanding people’s individual needs and delivering accordingly

• Serving customers working behind the counter on the till and being out in the dining areas looking after our customers’ needs

• Food preparation , cleaning and hygiene using a wide variety of tools and equipment

• Adhere to quality control to consistently deliver and create a good service

Education

• 2015-ongoing IELTS Higher (Academic English) at Ealing, Hammersmith and West London College ,Ealing Campus

• 2015 -ongoing Administration (Business Professional) Level3 Diploma

• 2015- City& Guilds Certificate in Retail Knowledge Level 2

• 2014-2015 ICT Office Application Level 1 at Ealing, Hammersmith and West London College, Acton Campus

• 2013—2014 English Level 2 at Westminster College

• 2006 –2009 University Danubius, Faculty of International Relations and European Studies, Galati, Romania

• 2004 – 2006 Moldova Association of the Popular and Scientific, Private High Graduate in Tourism Suceava, Romania