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CV, Psychology Graduate Working In Retail And Banking Looking For Opportunities

I am currently available for work
Serial No: 5608
(22/07/1988, female)
List top 5 skills: a critical thinker, dedicated, proactive, professional, strong team-player
Current location: 

Scotland, United Kingdom - View on map

RBS – Recoveries Officer (15/08/2011 – Present)


Key Achievements:

My job roles at RBS are:

  • Maintain deputy role within the team
  • Support Team Leader with various projects
  • Take on corporate accounts by updating computer systems
  • Mark provision and complete all security call ups
  • Deal with post and telephone calls with the customer and third parties
  • Work in partnership with the customer in assisting them to make payments to bring matters to a satisfactory conclusion
  • Prioritise workload in line the business needs and maintain systems in line with regulatory requirements
H&M – Sales Advisor (13/07/2010  – 13/11/2011)     

 Key Achievements:

My job roles at H&M are:
  • Meeting all customers needs (customer service) providing the best service to satisfy them
  • Stock checks: enquiring to see if a certain product is available for customers
  • Good Knowledge and understandings of the products in store e.g. different types of shoes, shoe care and handbags
  • Answering phone calls: answering customer queries via telephone
  • Using the till to serve customers (operation of the till)
  • House keeping: making sure store is clean and tidy
  • Security and Awareness: being aware of mystery shoppers
Clarks – Sales Assistant ( 17/04/2010 – 20/06/2010)

Key Achievements:

My job roles at Clarks are:
  • Meeting all customers needs (customer service) providing the best service to satisfy them
  • Stock checks: enquiring to see if a certain product is available for customers
  • Good Knowledge and understandings of the products in store e.g. different types of shoes, shoe care and handbags
  • Answering phone calls: answering customer queries via telephone and operation of the till
  • House keeping: making sure store is clean and tidy
  • Security and Awareness: being aware of mystery shoppers
Adams Kids – Sales Assistant (May 25/05/2006 – 21/03/2010)

Key Achievements:

My job roles at Adams were:
  • Meeting all customers needs (customer service) providing the best service to satisfy them
  • Stock checks: enquiring to see if a certain product is available for customers
  • Answering phone calls: answering customer queries via telephone
  • Using the till to serve customers (operation of the till)
  • House keeping: making sure store is clean and tidy
  • Security and Awareness: making sure all clothes are tagged and being aware of mystery shoppers
  • Health and Safety: keeping all equipments out of reach
  • Visual Merchandising: dressing mannequins
  • Cashing up: banking end of day takings.
EDUCATION


English and Psychology (BA Hons) - Birmingham City University (2008 – 2011)


CACHE Diploma in Childcare and Education Level 3 - Women’s Academy (City College 2004 – 2007)

CACHE Certificate in Childcare and Education Level 2 - Women’s Academy (City College 2004 – 2007)

5 GCSE’s A-C grades - Washwood Heath Technology College (1999 – 2004)

PERSONAL INTERESTS

I am an extrovert and friendly individual; I have an active social life with my friends and family. I am very competent with anything I do with my life, be it my personal or my professional life. I always put 100% effort in tasks that are put forward to me and I always try to do my best. I am self motivated, independent and mature enough to work on my own and as part of a team. I am a very conscientious person who has an excellent time management skills meeting all deadlines. I have effective communication skills and can converse with people at all levels; I am enthusiastic and enjoy achieving challenges and targets. I am reliable and punctual because I see each day as a new learning opportunity for me to gain experiences and knowledge and understandings simultaneously.

Spoken languages: 

Bengali, english

Locations I am interested in working:

France, Mauritania, spain, United Kingdom, United States