CV, Project Manager seeking work in Dubai

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Serial No: 41691

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Short Bio:

A Dynamic and adaptive team player with good leadership skills having good exposure to Customer Service and Project Mgmt . A Customer centric person with strong positive We Can Do approach . Always committed and focused

Current location:  Dubai, United Arab Emirates - View on map

Nationality: Indian

Preferred Sector of Employment:  , Banking Insurance and Financial Services, General Management

Spoken languages: english, Hindi, Tamil

Location I am interested in working: Anywhere

Master of Business Administration                                            Annamalai University, Tamil Nadu

* Specialization in International Business                                         May-2015

Bachelor of Commerce                                                   Gurunank College, Tamil Nadu

Experience – Overall 13 plus Years’ Experience in BPO/Service Industry [ATM]

Diebold Systems Pvt Ltd                                                               Mumbai, India

Manager – Vendor /Project Management                                   Sep-2014 to Till Date

* Responsible for Revenue, Vendor and Account Management

* Implemented process within the Team to achieve Vendor Payment and Recovery

* Brought in new Vendors with the best competitive price to cater the Internal Customer

* Achieved key results of Customer Long Pending Collection Outstanding

* Successful completion of Deployment of 1500 Plus ATMs PAN India

Euronet Services India Pvt Ltd.,                                                      Mumbai, India

Chief Manager – Service Account Manager                                Oct-2013 to Aug-2014

* Was leading a Primary and highest Revenue Generation Account where in key responsible for the

Account and have a strong relationship with Customer to overcome challenges that arises

and anticipate any risks and keep the Company and Customer informed time to time with feedbacks.

* Increased the Revenue margin gradually month on month by identifying potential opportunities

* Reduced the Customer Complaint and Escalation by proactively handling them and understand

The pulse of Customer

Vortex Engineering Pvt Ltd.,                                                          Chennai, India

Manager – Managed Services                                                    May-2010 to Oct-2013

* Led a team of 5 in Implementing Managed Services Set up for the Esteemed Customer in a short span

* Played a vital role in Process Improvement as an Internal Auditor of Quality Management System

* Improved Uptime by 2% and maintained it consistently to meet Customer SLA

* Reduced Days since Outstanding of Customer Collection from 3 months to 1 month

* Associated with Team to complete POC (Proof of Concept), preparation and signing of SLA

Diebold Systems Pvt Ltd                                                               Bangalore, India

Program Manager – Managed Services                          Apr-2008 to May-2010

* Successfully Deployed 2000 plus ATMs in a Circle which involves various coordination with Branch,

SWITCH Configuration, VSAT, Procurement, timely Delivery, Site Preparation, Commissioning and

Operationalise for end customer

* Effectively Monitoring 1200 Plus ATMs and having regular meetings and Reviews with Customer on

Performance of ATM Uptime and flag the challenges that are dependency from Bank that is pulling

down performance.

* Increased billing by identifying the opportunities and offering new services that increase the

Overall Revenue for the Circle

* Achieved 100 % recovery of 6 Cr from the CRA(Cash Replenishment Agencies) in 6 months by closely

Working with Bank and CRA

HCL Technologies                                                                        Chennai, India

Team Leader – British Telecom Process                         Mar-2007 to Dec-2007

* Led a team of 17 members and received best TL Performance award

* Ensured 0% Attrition for a quarter and maintained it at a minimal Attrition rate overall

* Maintained Shrinkages less than 2% and successful in having only Planned Leaves among team

Sutherland Global Services                                                Chennai, India

Subject Matter Expert – McAfee, Verizon                                   Jun-2005 to Feb-2007

* Led a team of 45 members for Verizon process right from recruiting them to taking calls in

the Live Production floor

* Played a key role as bridge between Verizon and Sutherland by operating from Client place

* Led a team of 7 members who is trained as an expert watchdog for any new virus and reporting

them for speedy resolution and any new patterns observed