CV, Project Manager Retail, Mining, Pharma, Automotive, Oil and Gas

I am currently available for work
Serial No: 6810
(10/08/1978, female)
Skills keywords: business analysis, lean management, project management, six sigma expert, transition management
Short Bio:

SME / Management consulting:
- help clients to solve process issues, create value, maximize growth and improve the process performance
- provide advice, expertise and specialist skills
- suggest recommendations for change; provide help to implement recommended solutions

- help facilitate and support an organization’s improvement initiatives: green belt projects, lean workshops, facilitate value stream mappings

• Project Management - PMP
• Management Consulting
• Business Process Re-engineering
• Business Process Mapping
• Process Redesign, Cost Reduction, Operations Improvement
• Lean Six Sigma expertise and lead (Green Belt Certified)
• Value Stream Mapping
• Gap Analysis
• Accounts Payable
• Purchase to Pay
• Reporting, design & implementation of complex reporting solutions, strong knowledge of Excel, VBA, Access, SQL

Current location: Bucharest, Romania - View on map
Spoken languages: english (fluent), French- Moderate, portuguese, Romanian Mother Tongue, Spanish (Basic)
Location I am interested in working: Australia, Belgium, Germany, Netherlands, new zealand, Norway, Singapore, switzerland, United Kingdom


Genpact, Re-engineering Department, 01.10.2010 – still working

Lean Six Sigma Re-engineering Consultant    

Client Based – International

Expertise in Global Shared Service models – Procure to Pay Subject Matter Expert in the process of setting up SSC’s

  • Planned, organized, and conducted discussions with a team of 14+ members on the current activities;
  • Analyzed the problem areas in organization (build Failure Mode and Effective Analysis), personnel and ERP utilization, procedures and policies to determine needed modifications and improvements;
  • Used analytical techniques such as flow charts, interviews, process mapping, time-motion studies analyses to eliminate duplication, facilitate workflow, and assure the most accurate assesment of staff and equipment;
  • Run focus groups and facilitate workshops with management team and other stakeholders;
  • Directed and managed the teams through transition process to successfully take over and perform the activities

Order To Cash Subject Matter Expert in Strategic Process Assessment for a mining client

  • Prepare business proposals / presentations;
  • GAP Analysis with Template, Define Key Process Matrix and Centralization Opportunity
  • Identify issues in the processes and form hypotheses;
  • Formulate and implement recommendations / solutions

Learning Management and Oracle Implementation Process Documentation

  • Ensure the client receives the assistance needed to implement the recommendations / solutions;
  • Consult with clients to define requirements and recommend solutions

Genpact, Quality Department, 01.09.2008 – 31.09.2010

Lean Six Sigma Process Engineer      


  • Identify and lead Green Belt Projects for the benefit of the client and for the benefit of the company – also mentoring of GB Projects with non-certified people;
    • Debit Balance GB Project – $10MM cash flow benefit + $ 400K EBIT Impact to client
  • Lead Visual Stream Mapping for Various Accounts in company, HR, Transition and F&A departments in order to eliminate wastes and implement improvement ideas;
  • Drive rigor in standardizing (utilization of VBA) and utilization of statistical tools for elaborating business decisions (hypothesis testing, control charts, FMEA, sigma value calculation, Process Capability Analysis etc.);
  • Validation & Setting up of measurement system for SLA / CPS / PS / KPI report-out;
  • Drive Visual Management, Daily metrics report-out & Process Improvements (after identifying the Root Cause Analysis);
  • Conduct Lean Trainings & Drive Lean Improvements;
  • Standardize practices & measurements across countries / clients;
  • Implementation of software tools and creation in Access of databases to automate the processes
    • Automate and standardize the activities – 50,000.00 USD savings

Genpact, Operations, 15.07.2007 – 31.08.2008


Business Analyst        


  • Operational calls with the different market representatives on a regular basis (discuss any issues / process improvement);
  • Point of escalation if queries are not resolved in a timely manner and/or with a proper reply
    review the metrics with the market every quarter;
  • Review tickets daily and make sure that no tickets unassigned > 2 working days; no tickets not action > 5 working days (Peregrine application);
  • Responsible of placing/investigating and releasing manual holds such as: investigation required, Awaiting credit memo, awaiting refund, etc and the creation of the spreadsheets with these holds in order to be worked by the team;
  • Make sure that all invoices/credit notes are booked in sub-ledger to reconcile direct debits (DD) and refunds;
  • Adjust and correct taxes (VAT , CIS, WHT)

Genpact, Operations, 15.05.2006 – 14.07.2007


AP Process Associate             


  • Exercise control and oversees maintenance of a variety of accounts payable activities using ORACLE accountancy system by phone and web;
  • Oversee and maintain a variety of accounts payable operational accounts (Handling of inbound queries from existing Oracle Partners;
  • Plan, supervise, organize, analyze, and participate in the accounts payable operational activities using automated financial and procurement systems (ORACLE)

TechTeam Global, Operations – Worldspan, 22.11.2004 – 14.05.2006


IT Support Technician             


  • Answer to the clients requests via phone, e.mail or web;
  • Offering solutions for solving the existing issues, evaluating the complexity, the impact and the priorities;
  • Identifying the issues in compliance with the procedures;
  • Making decisions regarding the opened incidents, offering feedback and solutions to the users

DELOS Consulting, Training, 01.08.2004 – 01.11.2004


Trainer for Web Design and Microsoft Office   


CCCF Bucuresti, Accountancy Department, 01.06.2004 – 01.10.2004




S.C. CIPROM S.A, Bidding Department, 01.09.2002 – 01.06.2004

Translator for technical and business English



The Academy of Economic Studies


Management Faculty – Management diploma with taken with the maximum grade

September 2001

Faculty of Economics – University of Porto


Financial Management – Erasmus Scholarship

Jul 2001

Courses, certificates & awards

PMP Professional – July 2013

Green Belt Certified / DMAIC Methodology – March 2011

Transition Toolkit Training – February 2008

Business Process Management System – September 2008

New Manager Integration – September 2008

Foundation of Leadership – October 2008



                                    Understanding                         Speaking                      Writing            

English                        Advanced                                 Advanced                     Advanced

Portuguese                  Advanced                                 Advanced                     Advanced

French                         Advanced                                 Intermediate                  Intermediate

Spanish                       Advanced                                 Intermediate                  Beginner

                       COMPUTER SKILLS

ERP: Oracle & SAP
Business, statistical and technical apps: VISIO, Aris, Epiplex, Minitab

Programming: SQL, VBA

Projects Utilities: Word, Excel, Access, PowerPoint, Outlook Express, MS Projects – advanced level
WEB technology: ASP.NET, HTML, DHTML, Macromedia Flash MX, php, Macromedia Dreamweaver MX, Macromedia Fireworks Microsoft Frontpage -certified by Labor Ministry
Graphic: Adobe PhotoShop, Adobe Illustrator, Corel Draw -certified by Labor Ministry