CV, Product Manager Seeking Work Globally

Available

Serial No: 42330

Skills keywords: experienced project manager, mobile applications, product development, product manager, project manager, software development, technical project manager, technical training

Short Bio:

Talented product management professional passionate about building powerful, intuitive, game changing products that transform the way people live & interact with the world. Creative & strategic thinker with insatiable thirst for innovation grounded in careful and thorough study of market data and proven ability to manage full product development life cycle process from concept to end-of-life, driven to build brands through collaboration between cross-functional teams and partners.

Current location: Texas, United States - View on map

Nationality: USA

Preferred Sector of Employment: IT and Technology, education and training

Spoken languages: english, spanish

Location I am interested in working: Anywhere

Profile

Talented product management professional passionate about building powerful, intuitive, game changing products that transform the way people live & interact with the world.

Creative & strategic thinker with insatiable thirst for innovation grounded in careful and thorough study of market data and proven ability to manage full product development lifecycle process from concept to end-of-life, driven to build brands through collaboration between cross-functional teams and partners.

Experience

Research Now an e-Rewards Company | Plano, TX
July 2010 – February 2016

Leading digital data collection provider, powering market research through online panels, as well as mobile, digital, and social media technologies

Technical Product Manager:

Mobile Team Responsible for managing a team of 12 designers, developers, & QA for the design, development & release of 6 products that are used to survey panelists based on their geo-location—including 4 mobile native apps (iOS & Android) with a proxy installation component for collecting background behavioral data, enterprise web-based application, web services APIs, database management and reporting tools

• Awarded ‘Peak Performance Award’ in 2014 (top <1% of all employees globally) and ‘Peak Performance Honorable Mention’ in 2015 (top 3% of all employees globally)

• Partnered with key stakeholders to create roadmap & vision for product to stimulate strategic growth, and to maintain & prioritize the product backlog based on goals and business values

• Defined requirements, mapped & modeled products, and created wireframes & interactive prototypes for both mobile apps and web-based applications

• Increased mobile panel size globally by 35% QOQ and grew mobile app traffic over 142% through integration of the mobile apps with other internal platforms which increased profitability of projects, ultimately adding to the company’s bottom line

• Reduced manual human processes by over 85% by conducting discovery on other internal systems’ architecture, applying information to engineer a mobile solution, testing the hypothesized technical solution using tools like Postman & SoapUI, and upon success, drafted requirements and managed development & implementation of new APIs to integrate mobile systems with other internal platforms and take advantage of existing ESB & RabbitMQ processes, Oracle database connections, and Kibana tracking/reporting—resulting in dramatic efficiency & productivity gains for users

• Improved data availability by developing analytical resources & reports (in Tableau, SSRS, and other platforms) for measuring growth, monitoring performance indicators, and determining effectiveness of implementation for product strategy execution • Reduced reliance on external contractors and minimized by 82% dependence on technical support staff by optimizing internal systems with automated processes & new tools to empower end users

• Collaborated & consulted as mobile SME with other teams to create mobile responsive/mobile adaptive web solutions and interactive mobile-friendly features using HTML5 and other technologies • Worked with outside vendors like Twilio & Foursquare to develop exclusive product offerings, and worked with clients like Proctor & Gamble, Forrester, Target, General Mills, & Home Depot to deliver unique insights

• Researched, conceptualized, created business case for, and defined requirements for point of interest (POI) database & admin UI for better managing geo tracking and better utilize, process, & monetize large amounts of geo location mobile data being collected

Global Technical Trainer:

Responsible for onboarding, technical training, and soft skills training for over 2,500 employees globally through face-to-face classroom training, remote training, eLearning, and self-guided training.

• Awarded ‘Shining Star Award’ 2013 (top <1% of employees globally)

• Led user acceptance testing globally and reported issues to increase efficiency & usability of systems • Developed business process & implemented global program for newly acquired mobile product and backend web-based supporting system, leading to shortest adoption & integration time of a new product/platform in company’s history

• Consistently trained more classes and more employees than all other training team members combined— and with higher on-the-job success, knowledge retention, & employee satisfaction • Created and maintained over 100 internal and external training documents, manuals, & certification assessments, and designed & developed over 30 interactive eLearning modules

International Project Manager:

Managed multiple international market research projects simultaneously (consistently carried higher project capacity than more senior roles) while maintaining constant communication with clients and exceeding their expectations

. • Awarded ‘Most Valuable PM Award’ in 2010-2011 (top project manager in all of operations) and ‘100% Club Customer Satisfaction Award’ in 2011 (top 5% of project managers)

• Grew primary accounts by 45% due to extreme satisfaction by clients returning after high success in previous projects

CH Robinson | Plano, TX April
2010 – July 2010
Transportation Representative

• Scheduled, tracked, and invoiced for 50+ shipments daily; managed Unilever product accounts

Education

Southern Methodist University
B.A. in Markets & Culture
Dec ‘09

B.A. in Spanish
Dec ‘09
Dallas, Texas | Cumulative GPA: 3.7

American University International Law & Organization Program Washington, D.C.
Fall ‘09

Universidad Veracruzana Xalapa, Mexico
Summer ‘09 Fundación José Ortega y Gasset Madrid, Spain
Spring ‘09
Instituto Cultural Lenguaje Costarricense Alajuela, Costa Rica | Summer ‘06

Skills

Technical:

Creative:

Adobe Captivate | Adobe Photoshop | Adobe InDesign | Axure Rapid Prototyping

Language

Spanish

English

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CV, Product Manager Seeking Work Globally

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