CV, Principal Secretary Seeking Job In UK

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Serial No: 24240

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Skills keywords: administrator, airport ground staff, front office, receptionist, secretary

Short Bio:

Educational Qualification :
 Passed BBA(Bachelor of Business Administration) in the year 2012.
 Passed 12th with 60% from NIOS in the year (2008).
Professional courses :
 Diploma in IATA UFTAA Foundation, Galileo& Amadeus.
 Trained on UK and USA English accent and personality development. 2009
 Computer knowledge MS office, MS Excel, PowerPoint, Internet.
Currently working in RAJAGIRI PUBLIC SCHOOl, Doha- Qatar as Principal Secretary.

Current location:  Doha, Qatar - View on map

Nationality: INDIAN

Preferred Sector of Employment:  Travel and Tourism, accounting and finance

Spoken languages: english, Hindi, Malayala, Tamil

Location I am interested in working: Anywhere

Qualifications & Training

 Passed BBA(Bachelor of Business Administration) in the year 2012.

 Passed 12th with 60% from NIOS in the year (2008).

 Passed SSLC with 65% from NIOS in the year (2006).

Professional courses :

 Diploma in IATA UFTAA Foundation, Galileo& Amadeus.

 Trained on UK and USA English accent and personality development. 2009

 Computer knowledge MS office, MS Excel, PowerPoint, Internet.

Key Skills:

 Identify potential problems and determine the best solutions

 Build effective relationship and exceed customers expectations

 Pro-active and motivated.

 Goal oriented and good problem solver

Career Summary

RAJAGIRI PUBLIC SCHOOL, DOHA
(September 17th, 2014– Till Date
Designation: Principal Secretary

Client: RAJAGIRI PUBLIC SCHOOL

Rajagiri has excelled in the field of education for several decades and has created a legacy by building a vast network of high quality institutions spread around Kerala,
providing education from pre-primary to doctoral levels. Rajagiri Public School (rps) was established in Doha in September 2014. The school is jointly managed by ‘Rajagiri Kochi’ who is undertaking the academic management and Al Kaabi Contracting & Trading Co. RPS isfollowing the Early Years Foundation Stage (EYFS) education program for the Kindergarten (Little Kingdom) & CBSE curriculum for the Primary Section. The school is licensed by the Supreme Education Council (SEC), Qatar and will be following the rules and  regulations stipulated by the SEC and the CBSE board, India.

Responsibilities.

 Attending Emails and phone calls for Principal.

 Fixing appointments

 Reporting issues and complaints from the parents to the Principal

 Arranging staff meetings.

 Keeping attendance register of teaching staff.

 Handling Supreme educational counselor (SEC) emails.

 Drafting circulars to the parents regards academic informations.

 Regular checking in and out of classes and giving information to the Principal.

UAE Exchange.
(April 2013– August 15, 2014)
Designation: Executive

Client: UAE Exchange

UAE Exchange is a leading global money transfer and foreign exchange brand trusted by millions of customers and partners, across the world. UAE exchange has several branches in all around the world I am working for Australian process.

Responsibilities.

 Transaction checking and authorization

 Checking the status of the transaction customer has done.

 Responding to the calls and mails of the customer regarding the enquiries.

 Keeping customer informed daily the rate changes by email.

 Keeping follow up with the existing customers regarding the service.

Lycatel BPO Services (LBOS), Chennai
(October 5,2010– September 18 , 2011)

Designation: Team Leader

Client: Global Nomi

Global Nomi is a UK based telecom company with depth knowledge on MVNO and calling card platform. Mobile is traded under the brand name Nomi Mobile and many products related to calling card and white label card services.

Joined Lycatel as senior customer service executive and was promoted as Teamleader within a short period due to dedication and hard work. Nomi project was taken over by Lycatel, I am one  among few suggested by the client to work on the same project regardless of the migration.

Responsibilities

 Handling Web support team with regards to any product escalations.

 Help and monitor the improvement and performance of the agents.

 Co-ordinate with the client in implementing quality parameters.

 Handling all aspects of customer services both on voice and non voice.

 Escalating critical issues to third parties and get the issue fixed within the allowed TAT.

Nova Institute
(August 2009 – June 2010)

Nova is an institute of animation technology.

Responsibilities

 Handling the reception and attending the calls.

 Help and monitor the improvement and performance of the students.

 Co-ordinate with the students, parents and teachers in implementing quality param ameters.

 Collecting fees from the students and analyzing the profit and loss of the company.

 Escalating issues of the students to their parents and if necessary arranging a meeting with  the class teachers and parents of the students.

 Co-ordinate the celebration conducted in the institute.

Additional Experience:

Conducting dance classes at home on Saturdays and Sundays.

Genres: Barathanatyam, Mohiniyatam, Western dance.