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CV, Polish Customer Service Professional Hotel Experience, in the UK

I am currently available for work
Serial No: 10202

List top 5 skills: analytical skills, managing skills, organizational skills, technical skills
Short Bio:

Conscientious and committed individual, able to work as part of a team, self motivated with good organisational and supervisory skills.
Over ten years experience of service supply direct to the public.
Specialist in customer service with a positive attitude to the new challenges, currently seeking employment in mentioned area.

Current location: 

Lesser Poland Voivodeship, Poland - View on map

Nationality: 

Polish

Preferred Sector of Employment: 

, Banking Insurance and Financial Services, Travel and Tourism

Spoken languages: 

english, polish

Locations I am interested in working:

Sweden, United Kingdom



EMPLOYMENT HISTORY 

May 2012 – November 2013 – Wentworth Hotel –Aldeburgh – IP15 5BD

Receptionist

• deliver excellent customer service at all time

• deal with enquiries in a professional manner, in person, on the telephone or via e – mail

• administer all reservation, cancellation and no – shown, in line with company policy

• maximising sales opportunities, provide reports for all departments and management

February 2011 – June 2011 – Api Restauracje – ul. Zdrowa 22A/2 – 31 – 216 Kraków

Customer Service Manager

• develop a customer service Policy for an entire company

• managing a team of a customer service staff

• handling face to – face enquiries from customers

April 2010 – October 2010 – Capgemini Polska – Sp. z o.o. – ul. Lublańska 38 – 31-476 Kraków

Junior Accountant

• delivering customer service to a high standard

• dealing with queries relating payments, providing all information for customers in effective way

• secures financial information by completing database backups; keeping information confidential

• ensuring that all procedures are followed at all the time

September 2008 – February 2010 – City Inn Hotel– 1 Auburn St. – Manchester – M1 3DG

Food & Beverage Supervisor

• ensure that Brand Standards of Customer Service are implemented on a consistent basis

• responsibility for attaining and exceeding budget targets

• efficient cost control and maximisation of revenue

• consistent delivery of Brand Standards as outlined in the Brand Operating Procedures Manual

• responsible for hotel and departmental operational standards and procedures, customer service standards, Company and Hotel performance and conduct guidelines

April 2008 – September 2008 – Global Baggage Solutions – Manchester Airport – M90 1QX

Customer Service Agent

• delivering customers service to a high standard

• dealing with any errors and anomalies

• ensuring that correct procedures are followed at all the time in order to adhere to AAA requirements

• dealing with queries relating to lost property on a face to face and telephone basis

• processing of lost property, ensuring that items are logged into the World Tracer System

October 2005 – July 2007 – Wensum Valley Hotel – Taverham – Norwich – NR8 6HP

Assistant Restaurant Manager

• overseeing customer service requirements

• handling customer enquires and complaints, problem solving

• liaising with customers, employees, suppliers, licensing authorities, sales representatives

EDUCATION

2008 – 2010 – Institute of Leadership and Management – NVQ Level 2 – Team Leading

1998 – 2002 – Academy of Economics – Kraków

Faculty: Knowledge of goods

Specialisation: Customs Trade

1993 – 1998 – Hotelier Technical School – Kraków

FURTHER COURSES ATTENDED

2005 – City College – Norwich – English course – ESOL certificate

2002 – Wholesale trade and logistics

LANGUAGES

English – fluent – written and spoken

Polish – native

ADDITIONAL SKILLS

Analytical skills

Managing skills

Good communication skills

Good organizational skills