CV, Online Customer Support Specialist Looking Globally

Available

Serial No: 40920

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Short Bio:

I am a capable, dynamic, proactive and motivated person, with a proven track record of over 15 years of professional experience, with specialization in Operation, Logistics, Customer Care and the Sales areas, whilst achieving goals and delivering the highest standards. High-energy, diplomatic customer service specialist in meeting and exceeding sales and customer care objectives. Adept at analyzing and resolving customer concerns using established procedures, examining pertinent information to deliver results

Current location:  Port Louis, Mauritius - View on map

Nationality: Mauritian

Preferred Sector of Employment:  , Admin and Clerical, multilingual

Spoken languages: english, french

Location I am interested in working: Anywhere

Professional Experience

Head of Operations
Divinesens Ltd
January 2012 – July 2015

 Liaison with top management

 Assist in the development of strategic plans for Operational activity

 Implement and manage operational plans

 Run daily operations of the organisation to ensure that it meets its vision and financial goals

 Coordinate, manage and monitor the workings of various departments in the organisation

 Reporting to the General Manager; assisting in the development of strategic plans

 Establishing policies and procedures that align with the company’s overall objectives

 Manage customer support. Plan and support sales and marketing activities

 Weekly follow up with sales team to ensure that they are in line with their sales budget

 Monitoring and analysing sales reports, statistics and inventory

 Monitoring stock level and planning re-ordering whenever required

 Organisation of fiscal documents with the accountant

Project Administrator / Sales Administrator / Purchasing & Sales Coordinator
Ducray Lenoir Ltd
January 2003 – December 2011

Project Administrator (February 2007 – December 2011)

 International tenders financed by the World Bank

 Apollo Bramwell Hospital where we have supplied 50% of the equipment requirements

Sales Administrator (Medical Equipment Division)
April 2005 – January 2007)

 Ensure that proper purchase follow up is being done by purchasing officers in the dept

 Negotiate price discount with suppliers

 Seek for freight charges with various forwarders and negotiate for the cheapest freight

 Ensure orders arrive on time as per contract with customers

 Ensure tenders are being prepared and closed on time as per the Ministry of Health

 Ensure good process of Inventory, Purchasing and Order Management Modules on Oracle

 Liaise with suppliers for all parts/repair/replacement requested for equipment still under warranty

 To be responsible for ISO procedures follow up for the dept

 Prepare statistics reports relating to orders follow-up for ISO purposes (Customer’s Late Deliveries/Suppliers Late Dispatch Dates)

Purchasing & Sales Coordinator
(January 2003 – March 2005)

 Attend to customer requirements and complaints

 Promote products commonly traded by the company

 Seek for and develop new fields of products

 Liaise with existing and potential suppliers for information following customer requirements/enquiries

 Negotiate payment terms/discounted priced with existing and/or potential suppliers

 Prepare quotations and Ministry’s tenders

 Ensure proper follow-up of orders to secure, amongst others, conformance of products to customer requirements and timeliness in delivery

 Wherever applicable, perform follow-up Exemption Letters from customers so as to ensure the receipt of same on time to enable the smooth clearing of products from customs/Bonded warehouse

 Keep customers constantly informed of the progress of their respective orders

 Process sales orders into the existing software

 Assist Accounts department in the recovery of long outstanding debts

 Monitor stock level of products so to avoid over-stocking of same

 Compute and meet budgeted figures for sales

Quality Assurance | Cendris Ltd
January 2000 – November 2002

Indoor Sales | Ducray Lenoir Ltd
December 1998 – October 1999

Marketing Coordinator T-Printers Ltd
June 1996 – November 1998

Education & Qualifications

Formation sur le Logical Eazzy
September 2010

Awareness in ISO 9001: 2000 Course | AJA Training Centre
August 2010

AED Courses | MRCS Training Centre – Mauritius Red Cross
June 2008

Customer Service Skills / Regional Training Centre
April 2008

Polvre Corporate Services Ltd
April 2006

 Oracle Inventory

 Oracle Purchasing

 Oracle Order Management

Pitman Qualifications Institute
1998 – 2002

 Practical Data Processing (First Class)

 Spreadsheet Processing Techniques (First Class)

 Word Processing Techniques (First Class)

 Typewriting (min. 35wpm)

General Certificate of Education
November 1993

Cambridge School Certificate Examination
November/December 1992

References

Available on request