Education/Qualifications

1995 Krugersdorp High School, GP

 Matric

1999 Technikon Witwatersrand (UJ) Doornfontein, GP National Diploma in Electrical Engineering (Light Current)

 Electronics
 Electronic Communications
 Digital Systems

2005 UNISA School of Business Leadership Midrand, GP Post Graduate Certificate in Project Management

 1 year programme on PMBOK principles

2006 University of Pretoria Pretoria, GP Programme in Engineering Management

 Operations Management
 New Technology Development
 People Management

Skills

 Familiar with systems and procedures of telecommunications operations and maintenance
 Can take charge of network management services
 Excellent understanding of NOC ITU-T standards (FCAPS)
 Computer skills including LAN/WAN, SCADA systems
 Comprehensive knowledge NOC/NMC systems (Synchronous Digital Hierarchy, Plesiochronous Digital Hierarchy, Intelligent/ Bandwidth Management Equipment’s and Multiplexors, Telephone switches, Frame Relay and X.25 Data networks)
 Strong ability to compile, analyze and diagnose performance issues from reports
 Good knowledge of network maintenance, network monitoring and routine maintenance
 Understand the role of the NOC/NMC in negotiating SLA, service quality and KPI’s of network
 Perform service restoration, preventative maintenance and network optimization
 Highly involved in outage scheduling/change management for planned and unplanned maintenance
 Have clear understanding on functional departments and divisions of a power utility and the specialized role Telco play in providing services to a power utility (Eskom)
 Internet Explorer, the Microsoft Office suite of programs, MS Visio, MS Project, Adobe Illustrator, Windows 7, Vista and XP
 Compile operations and disaster recovery procedures
 Good interpersonal skills
 Resilient problem-solver
 Strong organizational skills
 Enthusiastic learner and committed to the success of the team

Work Experience

2004 – 2014
Eskom Telecommunications Germiston , GP
NOC/NMC Senior Technician

 Fault finding and network optimization
 Outage scheduling/change management
 Key interface with customers on major faults and planned maintenance
 Compile daily/monthly performance reports for network analysis and customer presentation
 Involved in SLA negotiations and compile customer rebate reports
 Frequently give presentations for overview of NOC/NMC for Eskom Telecommunications customers, new employees, trainees and external visitors

1999 – 2004
Eskom Telecoms Germiston , GP
NOC/NMC Technician

 Responsible for day to day operations on TDM Muxes, PDH & SDH radios, IP Networks and SCADA Systems
 Network monitoring and incident reporting
 Perform standby duties for the network and NMC management
 Generate backups on the management systems
 Create scheduled and ad-hoc SLA performance reports and investigations