13 years of experience in the IT Industry.
Solid understanding of IT requirements within a business environment.
A strong and dedicated Leader who can work and communicate effectively with people at all levels and in all business areas to achieve results.
Excellent understanding of current Market Trends within the ICT industry for New Zealand, Australia and globally.
Hands on experience in planning, design and implementation of technical projects and initiatives.
• A passionate promoter of ITIL.
2009 Auldhouse Training: ITIL V3 Foundation Certified.
2010 Auldhouse Training: Cisco Certified Network Associates Couse (CCNA) and Certificate of Achievement.
2011 University of Auckland: Managing People.
Harvey Norman New Zealand
National IT Manager – May 2011 – Current
Senior Systems Administrator and 2IC – July 2009 to April 2011
IT Support Engineer – May 2007 to June 2009
About Harvey Norman
Harvey Norman is a large international Retail Operation currently employing 15000 staff in over 500 sites globally, operating from Australia, New Zealand, Slovenia, Croatia, Ireland, Northern Ireland, Malaysia, and Singapore.
Harvey Norman’s operating structure is unusual in that each Store Department (Computers, Electrical, Furniture, and Bedding) is franchised out meaning that each department is operated by a separate entity, so one store can have up to 4 Business owners.
Harvey Norman New Zealand opened its first store in 1997 (Wairau Park). They currently operate 53 sites (33 stores, 12 off-site Warehouse, 6 Distribution Centres, Data Centre, and Head Office) across New Zealand and employ over 1800 staff.
The NZIT Team is directly responsible for all IT Services in NZ including supporting and maintaining 1800 + Desktops, 1000 Network Devices, 150 Servers, 1000 Printing devices, and 33 PABX’s.
One of the main roles of the NZIT Team is project management we look after New Store rollouts, Hardware Refresh programme, implementing new technology such as Integrated Eftpos, Thermal Printing, Managed Print Fleet, SAP, Whole Store Wireless project, Telecommunications cutover, Network Upgrade, and the Virtualisation Project (VMWare, Wintel, and Power Series AS400).
When I started with Harvey Norman New Zealand, the IT Environment was unreliable, underperforming, and inconsistent which had an adverse impact on the retail operations. Over the past 7 years I have been instrumental in implementing initiatives and changes that have improved IT Services within Harvey Norman to the consistent standard that it is at today. Some key examples include:
• Successfully planned and implemented IT services and infrastructure for 10 new stores on schedule and within budget.
• Ran a market tender programme for all Telecommunications Services, which resulted in Transitioning Harvey Norman from one Telecommunications provider to another saving the business over 50% in annual billing and significantly increased performance and technology throughout the business.
• Implemented a business grade (Cisco) in store wireless solution enabling the stores to effectively demonstrate all features of our products to customers.
• Improved IT’s “brand” within the business as a professional, solution and service focussed department.
• Implemented a thermal cash desk solution reducing annual paper costs by up to 70% and reducing transaction time by 14 seconds per customer, creating a greatly improved customer experience.
• Implemented an IT Asset Refresh Programme into the Harvey Norman business, which has significantly reduced downtime and increased performance.
• Proactively identified and decommissioned ageing enterprise systems within the business delivering a more stable environment for retail operations.
• Successfully planned and implemented the upgrade of the network infrastructure (Cisco) across all stores providing a reliable network that met business requirements.
• Planned and implemented the relocation of critical IT systems from Head Office to the Data Centre with minimal impact to the business.
• Delivered a national managed print solution that gave the business excellent visibility of cost and usage within the printer fleet, which has also simplified the support and servicing of printers.
Duties and Responsibilities
• Build and manage a high performance team of 4 staff delivering IT services and infrastructure, implementing initiatives, projects, policies and procedures to meet business objectives.
• Lead the engagement and relationships between the business and IT. Establish credibility as a trusted advisor and influencer to Executive Management
• Contribute to the strategic planning and development of the business as a member of the Senior Management Team.
• Overall responsibility for the accuracy, quality and timely delivery of IT services and infrastructure to the business.
• Drive improvements by actively evaluating and analysing reports, existing procedures, systems\infrastructure and service levels, identifying risks, issues, and opportunities for improvement.
• Establish and maintain appropriate systems for measuring results and performance in order to provide reliable and cost effective IT equipment and services.
• Responsible for financial management, including accounting, budgeting and other financial controls for the IT department
• Effectively manage business partners, including where appropriate, negotiating price, contractual terms, service level agreements and purchasing.
• Keep up to date with technology trends to identify areas of improvement within the business.
Media Design School IT Systems Administrator – March 2006 – April 2007
In addition to providing 1st and 2nd level IT support for Media Design School I also recommended to the business and personally implemented the following key system and application initiatives:
• Pharos print management system.
• Microsoft Exchange email solution, replacing Sendmail FDC2.
• Network security implementation (Cybergaurd SG580).
• Backup Tape Solution (IBM LT03 auto tape loader running in conjunction with Dantz Retrospect v7.5).
• Implemented MS Sharepoint as the Company Intranet.
• 3D Compiling/Rendering was upgraded to “Muster” a Render farm manager.
These upgrades were well received, greatly enhancing productivity and stability for Media Design School.
Dick Smith Electronics
Service Technician June 2003 – March 2006
Senior Sales Person December 2002 – May 2003
Junior Sales Person – May 2002 – November 2002
Contract HMI Developer – April 2001 – October 2001
• Operating Environments – Windows 2003 / 2008 server (including Active Directory and MS clustering), MS Exchange (2000 /2003), Virtualisation (VMWare / Virtual PC) Cisco IOS, Windows XP / 7 / 8, Apple OS X.
• Hardware Platforms – IBM, HP, Dell Intel Based server and desktop platforms. Direct Attached and Network Attached Storage (DAS / NAS), DDS and LTO tape backup. Managed network devices (Cisco, Juniper, Nortel), and communication PBX’s (Siemens).
• Software – SAP, Symantec Backup Exec, Backup Exec System Recovery, Antivirus / Endpoint Protection and Ghost. MS SharePoint, SCCM, batch scripting and power shell, Mail Marshal, IBM Tools Director, Tivoli.
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