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CV, Multilingual Hospitality Deputy Manager looking for the next move

I am currently available for work
Serial No: 10931

List top 5 skills: focused, hardworking, organized, professional, versatile
Short Bio:

Over 9 years experience in hospitality field. Have manged team of fifteen members of staff. As a headwaiter worked also for 3 AA Rosette restaurant Shire hotels and currently working as an Restaurant Manager/ Assistant Front of house Manager restaurant and hotel. Experiences in hospitality field gained while working in Spain, Ireland and UK hospitality establishments.

Current location: 

England, United Kingdom - View on map

Nationality: 

Slovakian

Preferred Sector of Employment: 

General Management, Travel and Tourism, Transport and Logistics

Spoken languages: 

Czech, english, Slovak, Spanish (intermediate)

Locations I am interested in working:

Australia, British Indian Ocean T., British Virgin Islands, Caribbean, the, Dominican Republic, new zealand



Career History

June.2013-

Position: Deputy Manager

Place: The Lister Arms at Malham

Duties:

 Direct operations:

• Duty Management shifts

• Driving business

• Stock take

• Stock control

• Managing daily operations

• Accommodation reservation-Rezlynx operation system

• Recruitment

• Rota’s

• Pay roll – Fourth Hospitality

• Zonal-operating system at Inn

• Cashing up/opening/closing business

• Team meetings

• Staff Training

• Oversee all areas of business on daily basis and make final decisions on matters of importance

• Maintain professional hotel/restaurant/bar image including cleanliness, uniforms and appearance standards.

• Check in/ Checkout guests

• Answering phone/Dealing with quires

• Opening and closing business

• Meeting and greeting

• Managing reservations diary

• Food quality control

April 2012- Event

Position: Event Manager

Event: Spring Swing ball, Charity Event for East Lancashire Hospice.

Published in Lancashire Life ( July.2012, pg.204)

(Organized by students of BA Hospitality Management).

Achievements : £1000 .

March. 2011 – March.2013

Position: Assistant Restaurant manager/ Supervisor

Place: Stanley House hotel, Grill on the Hill – Restaurant, private hospitality sector environment/ main hotel restaurant, formal dinning.

Contract: Full time

Duties:

 Direct general restaurant operations like:

• Duty management shifts

• Taking bookings

• Answering phone calls

• Stock take

• Wine orders, delivery check

• Opening and closing down business

• Meeting and greeting customers

• Supervising team of waiting on staff

• Cash handling, operating PDQ machine

• Cashing up in the end of every shift

• Duty Manager shifts a. m, p.m.

• Management diary

• Table planning

• Running events up to 50 covers

• Monitoring food quality and staffing requirements, assisting with rota planning.

• Continuous staff training to improve performance of the service to ensure positive dinning for every customer.

April 2010 – Black Tie Tiara Event

Position: Restaurant Manager

Event: Charity event for Derian House, children’s hospice organized by students Foundation degree in Hospitality Management, Blackburn University Centre.

Result: 3 000 pounds raised

December 2008 – March 2011

Position: Head waitress

Place: Millstone hotel, Village & Inn Mellor, Shire hotels group.

Contract: Full time position

Duties:

 Taking bookings

 Serving food and drinks

 Head waitress

 Conference and banqueting

 Working breakfast and evening shifts

 Cash handing, credit card payments

 Working breakfast and evening shifts

 Conference and banqueting

 Meeting and greeting clients

 Answering phone calls

 I book meeting rooms and maintain the meeting room diary

 Assisting General Manager and Duty Manager on daily basis

 Staff training and staff development

January 2008- October 2008

Position: Head barmaid

Place: La Havana (Calla Milor, Majorca, Spain)

Contract: full time

Duties:

• Mixing and serving cocktails & drinks

• Looking after 5 members of staff behind main bar during busy night shift

• Training new members of staff

• Preparing and creating decorations for special parties

• Responsibility for till

June 2007-December 2007

Position: Head barmaid

Place: La Havana (Calla Milor, Majorca,Spain)

Contract: full time position

Duties:

• Mixing and serving cocktails & drinks

• Looking after 5 members of staff behind main bar during busy night shift

• Training new members of staff

• Preparing and creating decorations for special parties

• Responsibility for till

November 2007- January 2007-

Position: Receptionist

Place: Hotel Villa Miel Majorca, Cala Millor, Spain

Duties:

• check in, check out customers

• reservations and enquires

• payments

• customer service desk

August 2007-October 2007

Position: Waitress

Place: Cafe Coma in SA Coma, Majorca, Spain

Contract: Part time

Duties:

• Professional café training

• Mixing cocktails & serving drinks

• Serving Spanish tapas & breakfast

June 2006-September 2006

Position: Waitress

Place: Café ( cafeterias ) Mediterranean(Calla Milor, Majorca, Spain)

Contract: Full time position

Duties:

• Making & serving cafes

• Making & designing ice cream glasses with home made ice cream

• Working with till

June 2006 – November 2006

Position: Waitress

Place: Café Coma (SA Coma, Majorca, Spain)

Contract: Part time

Duties:

• Professional café training

• Mixing cocktails & serving drinks

• Serving Spanish tapas & breakfast

Education

 2011/2012 -Bachelor (Hons) 2:2 in Hospitality Management at Lancaster University, School of Law, Justice & Community Studies

 2009/2010-Foundation Degree in Hospitality management at Lancaster University

Modula’s Studied

 Customer Service/ Relations/ Customer Care

 Team building

 Cost control

 Quality Assurance Control

 Health and Safety Management

 Problem Solving skills (through excellent communication skills)

 Policies and Procedures

 Performance Improvement

 Events management

 Conference and Banqueting

 Computer skills: advanced n MS Word, Excel, PowerPoint, EPOS system, Analysis.

 2009/2011 -Foundation degree in Hospitality Management at Lancaster University with Results: 2:1

 2002- 2007 –Grammar School, M.R.Stefanika, Kosice, Slovakia.

 2011 – 2012 -Ba (Hons) Hospitality Management at Lancaster University, School of Law, Justice & Community Studies with Results: 2:2

 2009 -2011 -Foundation degree in Hospitality Management at Lancaster University with Results: 2:1

 2002 – 2007 –Grammar School, M.R.Stefanika, Kosice, Slovakia.

Languages Spoken:

 Slovak (mother language)

 English(second language, fluent)

 Czech ( communicative, fluent)

 German (beginner)

 Spanish (advanced)

 

 

 

 

Systems in practice:

• Fourth Hospitality

• EPOS

• Zonal