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CV, Multilingual Admin, Customer Service Professional Targeting London

I am currently available for work
Serial No: 35854
(05/10/1984, female)
List top 5 skills: customer handling, customer relations, customer services, customer support skills, excellent organization skills, exceptional communication skills, technical support, technical trouble shooting
Short Bio:

Good judgment and sense of responsibility
Fluent in French, English and German
Able to manage multiple tasks under pressure
Proficient in Word, Excel, PowerPoint, Internet
Proven written and oral communication skills
Proficient in managing business correspondence
Ability to organize personal work priorities
Knowledge of filing and updating records
Ability to make travel and accommodation arrangements

Current location: 

Ontario, Canada - View on map

Nationality: 

Canadian

Preferred Sector of Employment: 

multilingual, Admin and Clerical

Spoken languages: 

english, french, german, other

Locations I am interested in working:

Luxembourg, Swaziland, United Kingdom



Profile

My professional experience has allowed me to gain valuable experience in management as well. From this, I have developed the ability to be flexible and creative to meet the needs of clients and colleagues while ensuring their satisfaction with the services offered. My previous work experience as a Bilingual Admin Assistant also required a great amount of attention to detail, which translates well into the administrative field. It was my responsibility to process inquiries and oversee accounts, from collecting Merchandises, payments to performing service upgrades. In this role, I collaborated with a team in order to prioritize workloads and manage multiple high-priority assignments, developing solutions to challenging business problems. My professionalism and my communication skills, my ability to work as a team and my other various skills have allowed me to take on different responsibilities.

 

Qualifications

Diploma/Associate Degree in Business Administration
Everest College – Windsor, ON  2013

Associate Degree in International Business
University of Kinshasa – Kinshasa, DRC  2002 – 2006

 

Skills

 Good judgment and sense of responsibility

 Fluent in French, English and German

 Able to manage multiple tasks under pressure

 Proficient in Word, Excel, PowerPoint, Internet

 Proven written and oral communication skills

 Proficient in managing business correspondence

 Ability to organize personal work priorities

 Knowledge of filing and updating records

 Ability to make travel and accommodation arrangements

 

Work Experience

Bilingual Office Admin Assistant/Receptionist
Atlantia Holding Inc.
2014

 Executive Assistant to Senior Management

 Special Projects Coordinator

 Receptionist

 Created tickets for Return Material Authorization

 Set up new Product in BVE system

 

Bilingual Customer Service Representative
Sage Software Canada – Richmond, BC
2013 – 2014

 Created and modified account for customer

 Operated as a Customer Advocate in all aspects

 Applied application and technical expertise to resolve complex customer questions

 Contributed to the continued development and quality of Product

 Ability to perform in a fast-paced environment

 

Bilingual Customer Service Representative (Acer & Blackberry)
Sutherland Global Services – Windsor, ON
2009 – 2013

 Reloaded software on BlackBerry devices

 Created tickets for Return Material Authorization (RMA)

 Acted as an interpreter for various lines of business

 Troubleshot BlackBerry devices (smart-phones and tablets)

 Re-installed Window OS on ACER computers

 Walked customer through initial setup

 Trouble-shooter Wi-Fi connection on PCs

 Answered general customer questions

 

Bilingual Customer Service Representative (Rogers account)
Resolve/Maxsys – Ottawa, ON
2008

 Performed account cancellations and service upgrades

 Opened new service accounts

 Answered general inquiries

 Processed payments

 

Customer Service Representative
U-Haul – Ottawa, ON
2008

 Processed inquiries, including reservations and payments

 

Customer Services Representative
Oasis Communication – Kinshasa, DRC
2005 – 2007

 Troubleshot cell phone devices

 Collected payments

 Sold and promoted new services

 Assisted customers with questions or concerns

 Provided service upgrades

 

Store Manager
Gallerie La Fleur – Kinshasa, DRC
2003 – 2005

 Submitted daily invoices and sales reports to management with no errors or discrepancies

 Turned in all product receipts and supporting materials to management daily

 Accounted for inventory

 Sold promotions

 

Cashier/Assistant Manager
Gallerie Presidentielle – Kinshasa, DRC
2000 – 2002

 Managed and supervised employees

 Acted as a key holder