CV, Managing Director with Engineering Experience targeting Europe

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Serial No: 20073

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Skills keywords: p&l

Short Bio:

A result-oriented business leader with a flourishing management career in implementing diverse strategies and operational initiatives to enhance overall quality, productivity, and efficiency. Demonstrates excellence in leading start-up initiatives, business development and organisational change. Achieved a track record of success in reputed companies across the consulting, hospitality and service sectors. Leverages valuable insights and keen analysis to drive process improvements through impleme

Current location:  Açores, Portugal - View on map

Nationality: portuguese

Preferred Sector of Employment:  General Management

Spoken languages: english, french, italian, portuguese, spanish

Location I am interested in working: Anywhere

Education and Qualifications
• MBA – Master of Business Administration, Universidade dos Açores / ISEG-UTL (2004)

• Degree in Mechanical Engineering, Instituto Superior Técnico (1991)

• Mechanical Engineering, ERASMUS, Università di Genova (1991)

• Mechanical Engineering, ERASMUS, Glasgow University (1990)

 Experience
Managing Director (2010 – Date)
BENSAUDE TURISMO HOTÉIS,
• Spearheading overall operations of the hospitality area of this group including 7 Hotels, in the Azores and Lisbon, with about 500 employees and approximately 20 million Euros of turnover

• Driving initiatives for analysis, development and implementation of strategic business plans and policies ensuring organisational growth, targeting maximum profitability and cost effectiveness

• Performing a strategic role for ensuring continuous improvement in collaboration with Directors and Managers of the area including budgets, multiannual plans for investments and renovations of hotels

• Implementing process changes and leading the operations team to achieve significant improvements in cost control, sales growth and improved profitability

• Interacting with the Board of Directors of all companies of the Group in this sector and closely working with the central administration of the Economic Group
Achievements

• Enhanced the business revenue significantly by imposing a Lean management model and reducing overall costs by about 15%

• Downsized the organisation capacity by 25% in low season and reduced total effective permanent human resources of the company by approximately 10%

• Introduced several new energy efficient solutions saving approximately 0,5M€ per year

• Initiated refurbishing in various hotels of the network, optimising its usefulness in the face of resource scarcity; also increased synergies and cross-selling among properties and departments

• Implemented concrete measures to cope with the high seasonality of demand and restructured the chain to the new typology of demand, enhancing its internationality

• Increased very significantly the average customer satisfaction ratings through improved service quality (Revinate Global Index went from average of 3.9 out of 5 in 2010 to 4.3 out of 5 in 2014)

• Implemented new online client satisfaction management tools, including the installation of REVINATE platform, with Real Time Online Review Management

General Manager (2007 – 2010)
VARELA E C.ª, LDA,
• Playing a pivotal role in the Executive Management Board of this conglomerate company, with about 140 employees and over 16 million Euros turnover

• Driving initiatives across sales of equipment and machinery, passenger land transport, rental coaches, sale and rental of VOLVO cars and Land Rover, environmental services and safety, services and after-sales parts distribution shops

• Contributing strategic inputs as part of the top management in budgeting, cost control, hiring, marketing, events and managing the international concession contracts

• Displaying explorative aptitude to identify and expand business to new market segments and establishing strategic partnerships to increase revenue
Achievements

• Developed new business, improved customer satisfaction indexes and repositioned the company to rank among the 10 best in the region and as the best company in the transport sector

• Reduced costs and boosted sales that increased the company’s billing up to more than 16 million €

• Initiated change, redesigned processes and led the company to ISO9001 and 14001 Certification

Islands Division Director (1998 – 2007)
SGS PORTUGAL, S.A. (AZORES AND MADEIRA)
• Leading and directing the entire installation, activity and management of the SGS group in the Azores and Madeira, reporting strategic issues to the President of the Board of Directors of SGS Portugal

• Undertaking various engineering, monitoring, inspection, auditing and other multidisciplinary studies for the Ministry of National Defence, USA BASE in LAJES, fuel storage facilities of NATO & Geothermal Power Plants

Achievements
• Enhanced the business of SGS in the Azores very quickly and in a sustained manner with distinction of being invited to extend the process to Madeira, which also produced similar positive results

• Developed an additional portfolio of about one million Euros in annual services in these markets very quickly, having obtained positive net results right from the first year of installation

• Introduced several business and innovative services, as for example, the first international Masters Program of a partnership between SGS and the University of the Azores

• Contributed to a sharp growth of quality management systems in the organisations of the Islands called as “The Quality Movement in the Islands”

Guest Lecturer (2005)
UNIVERSITY OF THE AZORES

Head of Quality & Industrial Department (1992 – 1998)
RINAVE, Q&S (AZORES BRANCH)

Mechanical Engineer (1991 – 1992)
ELETRICIDADE DOS AÇORES E.D.A – EP