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CV, Law graduate looking to branch out in charity work

I am currently unavailable for work
Serial No: 9329

List top 5 skills: an excellent communicator, good interview skills, performance management, team player
Short Bio:

A dedicated and hardworking individual who has managed to be promoted less than a year after joining the organisation I currently work for permanently. Also spent time volunteering with two legal advice centres to gain knowledge and experience and was often left unattended to see to clients and offer them legal advice. During my time at NatWest bank I gained the trust of management for them to give me the responsibility to be the relief counter manager when the counter manager was not in the branch.

Current location: 

England, United Kingdom - View on map

Spoken languages: 

english, twi

Locations I am interested in working:

africa, United Kingdom, United States



EMPLOYMENT HISTORY

Jan 2012 – : A2Dominion Group – Neighbourhood Officer

• Delivering a high quality housing management service to an area of general needs tenants

• Representing the group in estate management

• Maintaining key responsibilities in tenancy management, service provision, partnership working, resident involvement, internal liaison and performance management

• Effectively managing and setting goals for a member of staff to achieve over a course of eight months

Nov 2010-Jan 2012: A2Dominion Group – Housing Assistant

• Providing administrative support to the neighbourhood team

• Communicating with general needs tenants and handling tenant queries

• Working in partnership with the neighbourhood team in terms of performance management

June 2010 – Nov 2010: Middlesex Legal Centre – Advisor

• Providing advice and assistance on a wide range of issues. Preparing and making written representations to the relevant authorities.

• Advising clients on issues such as housing etc. Creating files for said clients.

• Making sure that the files are up to date and the letters etc have been sent by deadlines etc.

• Directing clients to the right departments and advising on the actions they can/should take.

Oct 2007-May 2010: NatWest Bank – Customer Service Officer/Relief Counter Manager

• Providing world class service to customers, dealing with enquiries quickly and efficiently. Helping the branch team strengthen relationships with the customer.

• Deal with and processing customer transactions and enquiries within agreed standards so that I can provide customers with a high quality experience.

• Knowledge of the products NatWest offers and an understanding of the processes that are needed to provide an excellent level of service.

• Collaborating with my NatWest colleagues and support units to ensure customers receive excellent service.

Jul 2007-Sep 2007: Ealing Legal Centre – Trainee Legal Advisor

• Providing advice and assistance on a wide range of issues. Preparing and making written representations to the relevant authorities.

• Advising clients on issues such as housing etc. Creating files for said clients.

• Making sure that the files are up to date and the letters etc have been sent by deadlines etc.

• Directing clients to the right departments and advising on the actions they can/should take.

Dec 2004-Sep 2007: Robert Dyas – Sales Assistant

• Providing an efficient and high standard of service to customers.

QUALIFICATIONS

2008-2009: University of Surrey-LLM International Law

2004-2007: Kingston University-LLB (HONS) 2:2