As technical Account Manager:
Reviewed support levels for selected operator customers within Italy and Portugal (WIND, Hutch, TMN, TIM) . Proposed improvement plan to customer. Created and agreed an new acceptance process. Reduced time to market and decreased costs for test activities
Enabled automation transfer for issue handling, linking Nokia’s Error Management System and Operators ones.
Enabled operator with logging tool of Nokia devices increasing process efficiency
Customized Nokia devices and increased operator brand visibility
Identified, analysed and resolved launch blocking technical issues within commercial project time constraints to achieve coordinated customer device launches
Ensured timely and efficient market access for more than 40 Nokia devices (GSM,UMTS,LTE,DVB-H products) including the first Nokia LTE windows phone with maximization of revenue
SUMMARY
Telecommunications Engineer with customer facing and management experience gained within an international environment. Expertise in device mobile certification and customization across major mobile network operators with a record of achieving technical product approval and ensuring timely launch readiness (TTMs) of devices.
Strengths include a strong customer focus and a keen ability to foster productive cross-functional and customer relationships. Strong negotiating, communication, and interpersonal skills.
Available to be relocated abroad.
CAREER HISTORY
NOKIA_ITALY S.p.A, Roma
Technical Account Manager (TAM) Mar 2009-Jan 2013
In charge of technical approval of Nokia devices from selected Italian mobile operator customers and Portuguese ones as well as remote technical support at device certification from Greek market, in sales area:
Major Achievements:
NOKIA_FINLAND , Tampere
Customer Technical Acceptance Manager (CTA ) Sept 2008 – 2009
Main collector between device R&D programs and Technical Account Managers from EMEA, AMER, APAC regions and responsible to synchronize operator certification activities with product SW release plan.
NOKIA_ITALY S.p.A, Roma
Technical Support Engineer (TSE ) Mar 2005-2008
Hewlett-Packard, Roma
Internships Nov 2005
EDUCATION and COURSES
2005 – Master’s degree in Telecommunication Engineering, “La Sapienza” university, Rome
Thesis: “Robust statistic for the wide band localization by array sensors “
2006 – “HSDPA & HSUPA” Nokia internal course
2006 – “UMTS air interfaces” Nokia internal course
2007 – “Nokia Mobile Broadcast Solution, DVB-H ” Nokia internal course
2010 – “Technology Evolution, LTE ” Nokia internal course
2013 – Prince2 Foundation, ISTQB foundation in progress
TECHNICAL COMPETENCES
FastTrace, Phoenix, QXDM, Ethereal, WireShark, Accept 360, Bugzilla, Quality Center, MS SDK, SQL basic, C Language, IP/TCP, Carbide UI Theme Edition