CV, IT Technical Services Specialist Targeting M East

Available

Serial No: 42110

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Skills keywords: back up admin, storage, windows server support

Short Bio:

A seasoned IT professional with experience of around 7 years in the industry and discharging the responsibilities of Technical Service specialist . I have exposure to both UNIX and Windows Servers, recovery and backup system of the servers.


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Current location:  Karnataka, India - View on map

Nationality: indian

Preferred Sector of Employment:  IT and Technology, education and training, Hotel and Catering

Spoken languages: english

Location I am interested in working: Anywhere

Qualifications

Bachelor of Engineering from HKBK College of Engineering, Bangalore.

Professional Summary

 7+ year of Experience in IT industry.

 CERITIFIED in HP DATA PROTECTOR V 6.0.

 CERITIFIED in HP-UX 11i V3

 CERTIFIED ITIL Practitioner( ITIL V3 )

Experience Details

IBM India Private Limited, Bangalore.

IBM is an American multinational technology and consulting corporation, with headquarters in Armonk, New York. IBM is one of the world’s largest information technology companies and operates in nearly every country.

Currently, I am working with IBM as a Technical Service Specialist on 3UK Project where we Manage and maintain 4000+ servers. We maintain recovery and backup system of the servers. We do incident, change, Release and Problem management

Senior Engineer
July 2015 to Till Date

Role : Technical Service Specialist

Team size : 7

Responsibility

 Troubleshooting escalated Backup and Restore Related Issues.

 Performing all kinds of restore as per request.

 Troubleshooting and resolving escalated VLS issues.

 Troubleshooting and resolving escalated Library issues.

 Configuring Pre/Post jobs, Polices to include/exclude files, Services for backup and Restoration.

 Define & Update the Storage pools (Primary Storage Pool, Copy Storage Pool, Active data pool).

 Troubleshooting Drives/Library related issues and coordinating with vendors

 Performing DR’s as per customer request.

 Handling escalations from customer and other teams

 Backup media (tape) management

 Creating backup and Restore policies & Scheduling and Performing manual Backups

 Configuring SQL Backup, Oracle Backups and SAP Backups.

 Adding Servers in Backup rotation as per customer request.

 Working with Software support team and resolving highly complex issues.

 Knowledge on VTL Tape Libraries

 Knowledge on DP MOM Server

 Knowledge in Unix/Windows OS.

Hewlett Packard Global Soft India Pvt. Ltd, Bangalore.
ITO Svc Delivery Cons II
Dec 2008 to July 2015

 Monitoring and Troubleshooting Backup Related Issues.

 Preparing the monthly Service delivery review.

 Assisting Manager is completing year end appraisal.

 Performing internal audit for team.

 Taking Part in ISO certification related Audits.

 Performing DR’s as per customer request.

 Performing all kinds of restore as per request.

 Backup media (tape) management

 Following up backup issues with dedicated team through E-mails.

 Vault management (duplicating backup data to offsite storage).

 Troubleshooting Drives/Library related issues and coordinating with vendors

 Media management using HP command view tool

 Timely Escalation of issues to higher level as and when required as per process.

 Raising incident tickets, PR and assigning to appropriate resolver group

 Preparing backup reports using Microsoft Excel Sheet

 Creating backup and Restore policies & Scheduling and Performing manual Backups

 Troubleshooting Media-Related issues

 Importing media and Extending Backup Images.

 Handling Customer Request and Escalations from Different teams.

 Bouncing and Restarting Backup Services.

 Configuring Pre/Post jobs, Polices to include/exclude files, Services for backup and Restoration.

 Define & Update the Storage pools (Primary Storage Pool, Copy Storage Pool, Active data pool).

 Troubleshooting and resolving VLS issues.

 Troubleshooting and resolving Library issues.

 Performing Problem Management and driving continuous improvement plan to reduce the reoccurring issue.

Technical Skills

 Operating System : Win2003/2008/2008R2, HP-UX.

 Ticketing Tools : HP OVSD; HP SM9; HP OVSC.

 Backup Software : HP DATA PROTECTOR; EMC Networker, Net Backup

 Microsoft office Excel knowledge

Hardware:

 HP MSL Series Tape Library

 HP ESL 712/G3 Series Tape Library

 Sun Storagetek 8500 Library.

 HP Virtual Library Systems

 Autoloaders

 Standalone Tape Drives

Training

 Attended corporate training for Veritas Netbackup 6.5

 Attended training on HP-UX 11i v3.

 Attendedtraining on Data Protector Basic and advanced skill

Awards & Achievements

 Excellency Award (For Outstanding Performance in Present Organization-June 2010).

 Appreciation Award (For reducing issue in the Canada environment – June 2012)

 Quality Award(For completing a CIP – Sep 2013)

Extra Curricular Activities

Hobbies and interests :: Su-doku, Music, Playing and watching Cricket, Football etc