Over 25 years IT experience within system support in manufacturing, retail, banking and public sector environments. Managing a capital IT project form initial phase to project completion and worked within a large IT project on a global scale. Data integration within multiply platforms reporting results in real time. Familiar with Windows O/S, MS Office suite and EPOS systems. Administration of an extensive network resolving both hardware & software issues. Project to use data capture terminal’s to save energy with published results in DTI publication on savings made. IT Support Analyst, Support Analyst, System Analyst, Software Analyst, U.A.M. In Yorkshire, U.K and Western Europe
Over 25 years IT experience within system support in manufacturing, retail, banking and public sector environments. Managing a capital IT project form initial phase to project completion and worked within a large IT project on a global scale. Data integration within multiply platforms reporting results in real time. Familiar with Windows O/S, MS Office suite and EPOS systems. Administration of a extensive network, resolving both hardware & software issues. Project to use data capture terminal’s to save energy with published results in DTI publication on savings made.
I have passed A+; I am in the process of completing Network + certification. Followed by Microsoft, Cisco and other certification with all exam pre purchased.
Experience in dealing with different countries and cultures especially those of Japan and the Far East. Able to relocate anywhere within Europe or New Zealand
Education History: Danesmead Secondary Modern School, York.
Mathematics, Engineering Drawing, Human Biology, Business Studies GCSE or evaluate
Computer Literacy and Information Technology (RSA)
CompTIA A+ 220-231 Hardware & 220-232 Software
Windows XP/Vista/7 13/2/5 Years
Microsoft Office /2003/2007/2010/2013 10/4/5/1 Years
Networking/ TCP/IP / LAN / WAN / Novell NetWare 10/10/6/6/1Years
Build, Configure, & Repair Personal Computer 14/14/14Years
Software deployment Tools SDT/SCCM/Ghost/ 4/21/2/2
Compaq, Dell & Hewlett Packard Repair Personal Computer 5/8/10Years
Peripheral Configuration & Repair 14/8 Years
MRP II Resource Planning and Bill Maintenance 6 Years
P.C.M.S with Energy Management System. 4 Years
IMPACT Planned Maintenance System. 4 Years
EPOS, Chip & Pin, EFT transfers 2 ½ Years
Active Directory, Quest ARS Web, Oracle Identity Manager 52/1½Year
BMC Remedy IT Service Management Suite 21/2 Years
Project Management / Hardware & Software Deployment 2 / 4 Years
United Kingdom Security Clearance (SC) valid till 2020
Non police personnel vetting level 3 for all police forces including the Metropolitan Police Service
CSC for Selex ES Edinburgh via LA International
Start 04/14 Finish 28/03/15 or two weeks’ notice
Technical Support Analyst (Deployment)
Build new laptops, PC via SCCM for deployment, deploying to end users, resolve deployment issues within project scope. Setup of software and of virtual machine
Roll has veiled security Clearance (SC) valid till 2020.
ATOS for Department of Health and NHS England via Lorien
Start 11/13 Finish 03/14
Technical Support Analyst
Build new laptops, Terminals running Citrix and PC for deployment via SCCM, deploying to end users.
CPP Group PLC via Cranford
Start 07/13 Finish 10/13
Technical Support Analyst
Working continental shifts support applications and servers for the whole of CPP Group world-wide. Incident management for out of office hours to coordinate with support times and 3rd parties. Rebuild of PC and terminal’s running Citrix via SDT
Drydesnfairfax solicitors (fixed term Contract)
Start 12/12 Finish 06/13
Technical Support Analyst
Desktop & telecom support for the Bradford site build new machines via ghost, support of user via request system, e mail and telephone. Management reporting for several servers and NEC Aspire telecom system for site and voice recording.
Arqiva Limited (Contract role) via LA International
Start 09/12 Finish 11/12
Upgrading of OS for mobile data terminals via SDT testing of communication and voltages testing for data integrate, United Kingdom Security Clearance (SC), Non police personnel vetting level 3
BT Engage IT, Kelway and other short term contracts.
03/ 06/ 08/2013
Deployment of new laptops, PCs with Windows 7 and Office 2010. A project for a software upgrade to Office 365 and Lync. O2 (Contract role) via Modis International
Start 07/11 Finish 02/12
Internal Support Analyst
Working within the internal 02 Service Desk supporting all internal, external systems and 3rd party users. Dealing with all inquiries for Windows XP/7, Microsoft office up to 2010, Cisco VPN and Citrix systems. Also support of main frame applications and web based applications. Using active directory and other tool sets to resolve reported faults.
Lloyds Banking Group (FTC) via Manpower
Start 02/10 Finish 07/11
Tier 2 Support Analyst/User Access Management
Supporting LBG systems after the migration of the Lloyds bank IT service desk to Leeds. Part of project team to integrate HBOS & LBG IT systems to create one integrated IT system. Sox’s complaisance account management maintenance for IT security, using active directory tools sets. Processing request for create, amending accounts from remedy for sever access and exchange.
Wakefield Metropolitan District Council (Contract role) via Mainline
Start 08/09 Finish 09/09
ICT Technical Support Officer
Support all users within the authority via telephone, e mail logging on sunrise call logging system. Supporting Windows 2000/XP server 00/03, Office 2000/2003, Outlook, Citrix and in house applications. Using active directory and other tool sets to resolve reported faults.
NPIA National Police Improvement Authority (Contract role) via Reed
Start 01/09 Finish: 04/09
Supporting of the NCALT e learning site for police training, supporting NPIA staff within a ITIL environment, logging all reported information in Remedy. Using Quest ars Web to access active directory settings to amend account details. Security cleared to Enhanced baseline standard
HSBC (Contract role) via Modis International
Start: 06/08 Finishing: 12/08
Project Support Officer
Project to transfer head office staff from old unsecure system for customer account access system to a new secure access solution. Managing of multiple project streams, maintain project goals, reporting results to stakeholders. Seamless transfer so no loss to customer account system during transition. Management of significant volumes of communications for maintaining a project progress verification. Using database to provide auditable results of migration progress for project.
Craven District Council (Contract role) via Hays
Start : 02/08 Finished: 05/08
lst/2nd Line Support
Support for two main and several remote sites within the Skipton area. Working with multiple support teams giving support to all users within the authority. Continuing replacement of redundant hardware within the estate. Installing hardware, software for desktop PC and peripherals.
Leeds City Council (Contract role) via Modis International
lst Line support
Service desk within an ITIL environment, resolving issue within Novell network management of folders, applications via Novell tool sets. Lotus Notes administration of user accounts, Supporting Windows XP, Office 2003 and public sector applications. Using Remedy call login software to log all calls an escalating any major incident.
HTEC Southampton (Morrisons PFS Service desk) 2004 to 2007 EPOS Support Analyst Support of PC EPOS system for Morrisons petrol filling stations (W2K,XP) over WAN to site LAN s across the UK. Upgrade of Safeway sites to new PC EPOS system. Upgrade of software and firmware for EPOS system. Dealing with all support requests from the petrol forecourt to total lose of systems. Working a shift pattern covering 6am to 10pm. Project administered the EFT, chip & pin authorities’ transfers via internet protocol for all cards. Taken help desk from 70% calls, 30% alerts to 30% / 70%. Monitoring call logs queues so completed within agreed SLA.
Addleshaw & Goddard (Via Legal Types Recruitment)
Supervising of 10 temps on a project to implement a client database, review all existing data streams using elite software to verify details and other sources of information to build a current client database.
ICM Computer Limited
Service desk Analyst
Service desk support for a wide range of customers including Legal and account firms from 1st to 3rd. Using Windows server 2000, Exchange to fix to faults. Also using RDC to access user PC.
Dixons Contract Centre (Sheffield), Freeserve
2002 to 2004
CSA Internet Support
Customer support for Internet and E mail for Freeserve ISP, Support all O/S from Microsoft and mobile WAP services. Also E mail support, Customer service calls outbound
Dixons Contract Centre (Sheffield), PCServiceCall
2001 to 2002
C.S.A Hardware support
Telephone support on all P.C. hardware sold via the DSG stores group. Support of business and retail customers in SOHO environment. Supporting Windows up to XP also PC supplied software. Logging all commutations against customer’s record and booking of field engineer when required.
York Mailing Limited 2000 to 2001 Mailing machine operator General mailing of catalogues
CGU Life via Brook Street Recruitment 1999 Service desk
Service desk engineer supporting external customers, using Point of Sales system on laptops. Project support for upgrade of OS to Windows 95.
Target Computer Maintenance Limited (Micro Science) 1999 Senior Support Engineer
Senior desktop engineer for a computer retailer, responsibility for customer support requests. Development of a structured technical response to customer’s technical questions.
1988 to 1999
Processing of all relative archive material for a database retrieval system, to reduce the need a complete survey thus cutting lea times on major structural projects.
York City Council (payroll)
Payroll Clerk Updating payroll system for upgrade of system.
Mckechnie Plastic Components (Derwent) Limited
1987 to 1998
Project management and implantation of machine / energy monitoring system including administration. Integrating reported data to a preventive planned maintenance system. Expansion of systems to incorporate auxiliary site services. Automation of system reports for business analyses. System integration with MRP II, infrastructure support of all system.
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