CV, IT Support,System, Software Analyst Targeting Selected Countries

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Serial No: 22130

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Skills keywords: office 2010, windows 7

Short Bio:

Over 25 years IT experience within system support in manufacturing, retail, banking and public sector environments. Managing a capital IT project form initial phase to project completion and worked within a large IT project on a global scale. Data integration within multiply platforms reporting results in real time. Familiar with Windows O/S, MS Office suite and EPOS systems. Administration of an extensive network resolving both hardware & software issues. Project to use data capture terminal’s to save energy with published results in DTI publication on savings made. IT Support Analyst, Support Analyst, System Analyst, Software Analyst, U.A.M. In Yorkshire, U.K and Western Europe

Current location:  wakefield - View on map

Nationality: British

Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services, Manufacturing and Operations

Spoken languages: english

Location I am interested in working: Anywhere

Profile

Over 25 years IT experience within system support in manufacturing, retail, banking and public sector environments. Managing a capital IT project form initial phase to project completion and worked within a large IT project on a global scale. Data integration within multiply platforms reporting results in real time. Familiar with Windows O/S, MS Office suite and EPOS systems. Administration of a extensive network, resolving both hardware & software issues. Project to use data capture terminal’s to save energy with published results in DTI publication on savings made.

I have passed A+; I am in the process of completing Network + certification. Followed by Microsoft, Cisco and other certification with all exam pre purchased.

Experience in dealing with different countries and cultures especially those of Japan and the Far East. Able to relocate anywhere within Europe or New Zealand

Education History: Danesmead Secondary Modern School, York.

Qualifications

Mathematics, Engineering Drawing, Human Biology, Business Studies GCSE or evaluate

Computer Literacy and Information Technology (RSA)

CompTIA A+ 220-231 Hardware & 220-232 Software

Training/Years Experience

Windows XP/Vista/7 13/2/5 Years

Microsoft Office /2003/2007/2010/2013 10/4/5/1 Years

Networking/ TCP/IP / LAN / WAN / Novell NetWare 10/10/6/6/1Years

Build, Configure, & Repair Personal Computer 14/14/14Years

Software deployment Tools SDT/SCCM/Ghost/ 4/21/2/2

Compaq, Dell & Hewlett Packard Repair Personal Computer 5/8/10Years

Peripheral Configuration & Repair 14/8 Years

MRP II Resource Planning and Bill Maintenance 6 Years

P.C.M.S with Energy Management System. 4 Years

IMPACT Planned Maintenance System. 4 Years

EPOS, Chip & Pin, EFT transfers 2 ½ Years

Active Directory, Quest ARS Web, Oracle Identity Manager 52/1½Year

BMC Remedy IT Service Management Suite 21/2 Years

Project Management / Hardware & Software Deployment 2 / 4 Years

Security Clearances

United Kingdom Security Clearance (SC) valid till 2020

Non police personnel vetting level 3 for all police forces including the Metropolitan Police Service

Career History

CSC for Selex ES Edinburgh via LA International
Start 04/14  Finish 28/03/15 or two weeks’ notice

Technical Support Analyst (Deployment)

Build new laptops, PC via SCCM for deployment, deploying to end users, resolve deployment issues within project scope. Setup of software and of virtual machine

Roll has veiled security Clearance (SC) valid till 2020.

ATOS for Department of Health and NHS England via Lorien
Start 11/13  Finish 03/14

Technical Support Analyst

Build new laptops, Terminals running Citrix and PC for deployment via SCCM, deploying to end users.

CPP Group PLC via Cranford
Start 07/13  Finish 10/13

Technical Support Analyst

Working continental shifts support applications and servers for the whole of CPP Group world-wide. Incident management for out of office hours to coordinate with support times and 3rd parties. Rebuild of PC and terminal’s running Citrix via SDT

Drydesnfairfax solicitors (fixed term Contract)
Start 12/12 Finish 06/13

Technical Support Analyst

Desktop & telecom support for the Bradford site build new machines via ghost, support of user via request system, e mail and telephone. Management reporting for several servers and NEC Aspire telecom system for site and voice recording.

Arqiva Limited (Contract role) via LA International
Start 09/12  Finish 11/12

Technical Analyst

Upgrading of OS for mobile data terminals via SDT testing of communication and voltages testing for data integrate, United Kingdom Security Clearance (SC), Non police personnel vetting level 3

BT Engage IT, Kelway and other short term contracts.
03/ 06/ 08/2013

Deployment of new laptops, PCs with Windows 7 and Office 2010. A project for a software upgrade to Office 365 and Lync. O2 (Contract role) via Modis International

Start 07/11  Finish 02/12

Internal Support Analyst

Working within the internal 02 Service Desk supporting all internal, external systems and 3rd party users. Dealing with all inquiries for Windows XP/7, Microsoft office up to 2010, Cisco VPN and Citrix systems. Also support of main frame applications and web based applications. Using active directory and other tool sets to resolve reported faults.

Lloyds Banking Group (FTC) via Manpower
Start 02/10  Finish 07/11

Tier 2 Support Analyst/User Access Management

Supporting LBG systems after the migration of the Lloyds bank IT service desk to Leeds. Part of project team to integrate HBOS & LBG IT systems to create one integrated IT system. Sox’s complaisance account management maintenance for IT security, using active directory tools sets. Processing request for create, amending accounts from remedy for sever access and exchange.

Wakefield Metropolitan District Council (Contract role) via Mainline
Start 08/09  Finish 09/09

ICT Technical Support Officer

Support all users within the authority via telephone, e mail logging on sunrise call logging system. Supporting Windows 2000/XP server 00/03, Office 2000/2003, Outlook, Citrix and in house applications. Using active directory and other tool sets to resolve reported faults.

NPIA National Police Improvement Authority (Contract role) via Reed
Start 01/09  Finish: 04/09

Desk Analyst

Supporting of the NCALT e learning site for police training, supporting NPIA staff within a ITIL environment, logging all reported information in Remedy. Using Quest ars Web to access active directory settings to amend account details. Security cleared to Enhanced baseline standard

HSBC (Contract role) via Modis International
Start: 06/08  Finishing: 12/08

Project Support Officer

Project to transfer head office staff from old unsecure system for customer account access system to a new secure access solution. Managing of multiple project streams, maintain project goals, reporting results to stakeholders. Seamless transfer so no loss to customer account system during transition. Management of significant volumes of communications for maintaining a project progress verification. Using database to provide auditable results of migration progress for project.

Craven District Council (Contract role) via Hays
Start : 02/08 Finished: 05/08

lst/2nd Line Support

Support for two main and several remote sites within the Skipton area. Working with multiple support teams giving support to all users within the authority. Continuing replacement of redundant hardware within the estate. Installing hardware, software for desktop PC and peripherals.

Leeds City Council (Contract role) via Modis International
2007

lst Line support

Service desk within an ITIL environment, resolving issue within Novell network management of folders, applications via Novell tool sets. Lotus Notes administration of user accounts, Supporting Windows XP, Office 2003 and public sector applications. Using Remedy call login software to log all calls an escalating any major incident.

HTEC Southampton (Morrisons PFS Service desk) 2004 to 2007 EPOS Support Analyst Support of PC EPOS system for Morrisons petrol filling stations (W2K,XP) over WAN to site LAN s across the UK. Upgrade of Safeway sites to new PC EPOS system. Upgrade of software and firmware for EPOS system. Dealing with all support requests from the petrol forecourt to total lose of systems. Working a shift pattern covering 6am to 10pm. Project administered the EFT, chip & pin authorities’ transfers via internet protocol for all cards. Taken help desk from 70% calls, 30% alerts to 30% / 70%. Monitoring call logs queues so completed within agreed SLA.

Addleshaw & Goddard (Via Legal Types Recruitment)
2004

Contractor Supervisor

Supervising of 10 temps on a project to implement a client database, review all existing data streams using elite software to verify details and other sources of information to build a current client database.

ICM Computer Limited
2004

Service desk Analyst

Service desk support for a wide range of customers including Legal and account firms from 1st to 3rd. Using Windows server 2000, Exchange to fix to faults. Also using RDC to access user PC.

Dixons Contract Centre (Sheffield), Freeserve
2002 to 2004

CSA Internet Support

Customer support for Internet and E mail for Freeserve ISP, Support all O/S from Microsoft and mobile WAP services. Also E mail support, Customer service calls outbound

Dixons Contract Centre (Sheffield), PCServiceCall
2001 to 2002

C.S.A Hardware support

Telephone support on all P.C. hardware sold via the DSG stores group. Support of business and retail customers in SOHO environment. Supporting Windows up to XP also PC supplied software. Logging all commutations against customer’s record and booking of field engineer when required.

York Mailing Limited 2000 to 2001 Mailing machine operator General mailing of catalogues

CGU Life via Brook Street Recruitment 1999 Service desk

Service desk engineer supporting external customers, using Point of Sales system on laptops. Project support for upgrade of OS to Windows 95.

Target Computer Maintenance Limited (Micro Science) 1999 Senior Support Engineer

Senior desktop engineer for a computer retailer, responsibility for customer support requests. Development of a structured technical response to customer’s technical questions.

Railtrack PLC
1988 to 1999

Cataloguer

Processing of all relative archive material for a database retrieval system, to reduce the need a complete survey thus cutting lea times on major structural projects.

York City Council (payroll)
1988

Payroll Clerk Updating payroll system for upgrade of system.

Mckechnie Plastic Components (Derwent) Limited
1987 to 1998

Production Analyst

Project management and implantation of machine / energy monitoring system including administration. Integrating reported data to a preventive planned maintenance system. Expansion of systems to incorporate auxiliary site services. Automation of system reports for business analyses. System integration with MRP II, infrastructure support of all system.