CV, IT Support Worker Targeting UK

Available

Serial No: 40476

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Short Bio:

I have a Diploma in IT from Milan University.I possess excellent Customer Service skills along with the ability to respond to requests for technical assistance in person, via the phone or electronically. I can communicate very well with customers and demonstrate a helpful attitude at all times. In addition to all the above, I have vast amount of patience, superb listening skills and a professional telephone manner that allows me to communicate clearly and precisely.

Current location:  England, United Kingdom - View on map

Nationality: italian

Preferred Sector of Employment:  IT and Technology

Spoken languages: english, italian

Location I am interested in working: Anywhere

Profile

A dynamic and motivated professional passionate about technologies looking to broaden her experience in IT for a career improvement. An avid learner and open minded person who has worked already in Italy, UK and Australia is seeking for a stimulating environment that offers room for progression where to develop new skills to offer with high quality. A good team player, organised and able to meet deadlines.

Education

• 2015: Introduction to SQL and relational databases with Oracle – University of Milan

• 2012: ESOL certification: English course for Speakers of Other Languages – Hackney Community College – London

• 2012: Certificate of attendance: English course (intermediate-advanced) – St. Giles College – London

• 2011: Adobe After Effects certified course

Languages

• Italian: Mother tongue • HTML, CSS, Java, Javascript, C++, XML

• English: Fluent • SQL, MS SQL Server, MySQL, Oracle, RDBMS

• French: basic proficient • OS Windows, Mac and Linux

• Microsoft Office

• Advanced networks knowledge

• Adobe Creative Suite and Final Cut Pro

• ECDL

• 2010: Bachelor Degree in Computer Science with the University of Milan (vote 108/110 equivalent to UK 2:1)

Work Experience

(January 2015 – November 2015) – Help Desk, Fastweb, Milan

• Provide technical support to customers via telephone, email and through tickets.

• Installed operating system, software, antiviruses and patches.

• Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.

• Handling a large volume of inbound calls and enquiries.

• Maintained documentation of processes and tickets.

(October 2013 – October 2014) – Call Centre Advisor, Wind, Milan

• Providing advice, information and assistance to callers.

• Dealing with a customers queries, requests, orders or complaints.

• Research required information for callers using available resources.

(February 2012 – September 2013) – Video Editor – White Studio, Milan

• Used animation and editing skills along with sound mixing to create music videos for artists.

• Checking the footage and deciding which shots to keep and which to cut out.

• Prepared small sample clips to be shown to producers and director, continued working as per their feedback.

• Cutting and joining shots using editing software.

• Determined a sequence in which the video had to be edited, together with other technicians.

Worked with: Adobe CS5, Premiere Pro, After Effects, InDesign, Photoshop, Illustrator.

Application knowledge of HTML, Adobe Creative Suite including Premiere & Final Cut Pro.

Extensive knowledge in Microsoft Windows Media, Apple QuickTime and Flash video technologies.

(September 2011 – January 2012) – Software Developer, Made in Etaly, Milan

• Website development using html and Javascript technologies.

• Organization and editing development and maintenance of technical reports for customers and partners.

• Coordination and management of the distribution processes (acquisition, processing and transfer).

• Monitoring the process of music contents in a digital environment and during its various distribution stages.

• Organization and editing of technical reports for customers and partners.

Worked with: Java, J2ee, Javascript, Oracle, C++, HTML, Oracle, Mysql

(August 2010 – June 2011) – Medical Secretary, Central Doctors Surgery, Milan

• Accurately collecting information and personal details about patients.

• Answering telephone calls and dealing with face to face enquiries.

• Writing letters and correspondence on behalf of the surgery and medical staff.

• Scheduling appointments for patients.

• Updating the surgeries computer system with appointments and personal details.

• Keeping track of a doctor’s busy diary, organizing travel arrangements.

(October 2009 – July 2010) – Network Administrator, Azienda Graficarta, Milan

• Responsible for the administration and maintenance of Windows based Servers, Active Directory.

• LAN/WAN network Development, management and maintenance.

• Profile security access Design and development and end-to-end web application.

• Managing all network infrastructures and servers at in our sites, providing Support on internal Network LAN issue.

• Design and development of client-side and server-side of a web site.

• Administration and optimization of computer system.

Worked with: Windows Server 2008/2012 Administration including Active Directory, DHCP, DNS, Creation and usage of Group Policy, Implementing Network Using TCP / IP

(September 2008 – July 2009) – Beauty Consultant & Make Up Artist, MAC Cosmetics, Melbourne

• Greet customers in a timely, professional and engaging manner.

• Offering face to face advice to customers on the stores products.

• Provide makeup, skin care consultations, and application for customers.

• Utilize beauty tools and resources safely.

• Ensure customers leave with exactly what they require.

(October 2007 – July 2008) Receptionist, Ibis Hotel, Milan

• Schedule customer bookings and guide them about available rooms and suites.

• Great team player in a high-pace role.

• Managing incoming phone calls and mail.

• Over see maintenance of the reception and waiting area.

Miscellaneous 

References upon requests – Full clean driving license – Hobbies: Reading, painting, travelling, Make Up, cooking, art, photography, music.