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CV, IT Support Engineer Wishing To Remain In India

I am currently available for work
Serial No: 41410
(03/15/1984, male)
List top 5 skills: computer networking, desktop support engineer, it support engineer, it support/ networking, system administration
Short Bio:

I graduated with an Engineering Diploma in Electronics and Communication from Board of Technical Education in Kerala. Also completed Hardware & Networking, MCP Certification, and MCSA, CCNA Course completed. I have experience working as IT support Engineer for 8.5 years. I have had experience with planning, implementation and support changes to the servers, network infrastructure, network hardware and software. Responsible for managing backups and tape rotation diagnosing and resolving technic

Current location: 

Kerala, India - View on map



Preferred Sector of Employment: 

IT and Technology, Oil, Gas and Energy

Spoken languages: 

Engilish, Hindi

Locations I am interested in working:

canada, Dubai, Iceland, kuwait

Experience Summary

1. Currently working in KONKAN STORAGE SYSTEMS (KOCHI) PVT .LTD as IT Support Engineer deputed from Parent Company – ASMACS System Solutions PVT.LTD, Mumbai
(December 2010 to present).


• Escalating IT issues to the IT manager where necessary

• Responsible for managing backups and tape rotation

• Diagnosing and resolving technical issues

• Undertaking small to medium sized IT projects as instructed by the IT manger

• Providing desktop and server support

• Supporting and maintaining MS server/Desktops and MS Exchange

• Settings up and configuring new laptops and desktops

• Installing authorized software to laptops and desktops

• Ensuring security and upgrades are applied to desktops and laptops and kept up to date

• Antivirus installation to all desktops and laptops

• Fault finding to laptops and desktops

• Reporting faults and maintaining logs on servers, desktops and laptops

• Completing internal user moves including phones

• Patching of network and phones

• Making of Cat 5e network cables were necessary

• Ensuring all logs for equipment and users are maintained

• Create purchase requisition for IT hardware/Software

• Ensuring licensing for all software purchased is recorded and maintained

• Exchange server mailbox maintenance including archiving mailboxes

• Setting up new users and disabling expired accounts in accordance with HR requirements

• Provided audio conferencing & web cast support

• Telecommunication & centralized UPS system is also handled

• Windows 8,windows 7,windows vista, windows XP experience

• Routers switches and firewall experience


• Preparing documents, meeting materials and correspondence

• Working extra hours to meet deadlines, as required and where reasonable

• Providing assistance as required to the IT manager

• Providing assistance and support to colleagues in IT related matters

• Ensuring that a high level of customer service and support is provided to all internal and external customers


The main project handled was designing, networking & installation of system for the newly built office


2. Worked as Customer Service Engineer in ORION COMPUTERS, Adam star complex, Thodupuzha. Ph. 04862-226774
(March 2006 – December 2009).


• PC Assembling.

• Trouble shooting any Windows Workstation

• Trouble shooting Windows XP. Win 7 and Win8 Platform

• Handling POP3, SMTP.HTTP, TCP/IP.

• Troubleshoot network hardware, operating software and network equipment.

• Maintain N/W Printer, scanners and Fax machines.

• Designing and Installation of LAN.

• MS Office Outlook configuration



• Diploma in electronics engineering from Govt. Polytechnic college, Idukki in march 2004

• Pre-degree from Newman College, Thodupuzha in 2001.

• Matriculation (SSLC) from S.N.M.V.H.S.S Vannappuram in March 1999.



• Microsoft certified professional [MCP] id:7441369

• Certified in hardware and networking.

• Course Completed MCSA & CCNA.


IT Skills

• Excellent technical knowledge of PC’S and desktop hardware

• Ability to operate tools, components and peripheral accessories

• Microsoft desktop support technical an advantage

• Software and Hardware troubleshooting

• Knowledge of all software applications used within the organization

• Analytical problem solving skills

• Good administration management skills

• Able to operate with minimal supervision

• Installation, Configuration & Managing the Windows Server 2003.

• Implementing, Managing and Maintaining a Microsoft Windows 2003 Network


• Planning, implementation and support changes to the servers, network infrastructure,

Network hardware and software

• Coordinate projects for new servers and network equipment setup.

• PC Assembling.

• Trouble shooting any Windows Workstation.

• Installation, Configuration & Managing the Microsoft Exchange Server 2003.

• Handling POP3, SMTP.HTTP, TCP/IP.

• Trouble shooting Windows XP. Win 7 and Win8 Platform.

• Working MS office 2010, 2013 platform.


Traits & Strengths

• Improvisation is my biggest strength

• Committed, self-motivated, quick learner and a good team player.

• Fast and sensitive judgment

• Interested to learn and adapt to new technologies.