CV, IT Support Engineer Targeting Middle East

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Serial No: 41525

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Short Bio:

I am an IT Support Engineer having 5 years of MNC experience,seeking a job in Middle East.

Current location:  Dubai, United Arab Emirates - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology

Spoken languages: english

Location I am interested in working: Anywhere

Profile
IT Specialist with 4+ years in the IT industry analyzing implementation of innovative business process and system solutions using the Information Technology Infrastructure Library (ITIL)methodologies. Seeking a challenging position using strong analytical and problem solving
skills to facilitate healthy communication between the client and IT department.

Core Competencies

Microsoft Windows servers 2008 and 2012

Strong communication skills

Microsoft Excel Working independently

SCOM Managing tight deadlines

VMware. Leadership

Technical knowledge of standard ServiceDesk

Microsoft applications, network and PC

hardware.

ITIL

Incident management,

Change Management

Problem management

HP NNMi

HP OVO

HP BSM

HP Service Manger

BMC Remedy

Service Now

Lotus Notes

Experience Summary

IT Project Officer
Dec 2014 to Dec 2015

Kerala Sustainable Urban Development Project – Cochin, Kerala

Enhancement and troubleshooting of the E Governance system adopted in the Urban Local Bodies in Kerala.

Preparation and documentation of the Project reports which is implemented by the Urban Local bodies.

Preparation of training documents for giving training to the employers of Urban local bodies.

I.T Project Management.

Organizing IT workshops along with Government of Kerala for the public citizen

IT Technical Support Engineer
Sept 2011 to Dec 2014

Ernst and Young – Cochin, Kerala

24×7 Monitoring of Ernst and Young IT infrastructure using HP Service Manager.

Incident Management based on SLA.

Change Management.

Problem Management.

Request Management

Service Transition Mangement

Desired Configuration management (DCM).

Giving remote support through Remote desktop.

Updating of Microsoft patches periodically.

Basic Troubleshooting of Server related issues and Network related issues within ITIL Standards.

Escalation of incidents to the next level if the issue is not solved using ticketing tool.

Updating Antivirus definitions on servers.

Clean up of the tool after the issue is resolved.

On-Call support for the end users.

Service desk management.

Education & Qualifications

Bachelor of Technology (BTech), Electronics and Communication 2011

Mahatma Gandhi University – Kottayam, Kerala, India

Certifications

ITIL V3

Lean Six Sigma