CV, IT Support Engineer Seeking Work Globally

Available

Serial No: 41902

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Skills keywords: desktop support, it helpdesk, it service delivery, it support, it support/ networking, service desk, system administration

Short Bio:

A hard working IT professional with over 7 years of experience in fast paced, high pressure environments. Has contributed to achieving excellent customer satisfaction by always putting the customer first, technical ability and eagerness to learn.

Current location:  United Arab Emirates - View on map

Nationality: Indian

Preferred Sector of Employment:  other

Spoken languages: english

Location I am interested in working: Anywhere

Objective

Seeking a challenging career in an organization where my strong work ethic, education, and expertise can be used to help promote the mission and exceed team goals. Furthermore, I am looking for a contribution towards the development of my skills, in a way that adds value and growth to the organization.

Experience Summary

7+ years of IT Professional Experience in Windows environment with Conception of idea, Designing, Implementation & Troubleshooting.

Professional Experience

1. Jun 2012 (3+ years).
IT Support Engineer
Presently working with WSP I Parsons Brinckerhoff, Abu Dhabi, UAE

Responsibilities:

Supporting the Middle East regional business of over 1500 employees including offices in UAE (Sharjah, Dubai and Abu Dhabi), Qatar, KSA, Oman and Kuwait.

Experience in Service Now and Enforma call logging systems, incident, request, change, problem, Service call and work order management using ITIL process.

Experience in managing users’ profiles on Active directory, Exchange Server, VPN console, FTP Server, and Blackberry BES5 and BES10 servers.

Diagnose and resolved application and hardware issues reported by users.

Administration of File server: Assigning Access Rights to dept. folders, shared folders and files.

Responsible for configuring and issuing Blackberry devices, other smart phones & SIM Cards,

Imaging and deploying desktop and laptop PC’s and with the use of WDS\MDT.

Installation and Maintenance of Operating Systems, Hardware devices, Application Software’s (SAP, Autodesk AutoCad,Civil3D,3DS Max ,Revit and Map 3D,Bently applications, project wise, PrimaVera, Adobe Acrobat pro ,Photoshop , Illustrator , InDesign ,MS Office, etc…) and Technologies across 1500+ Client Desktops and laptops.

Provide 1st level of support to many business applications.

Providing on-site support to users when needed to resolve issues or provide clarifications to queries.

Providing Remote Assistance for Staff using Team Viewer, DameVare and Logme IN whenever required.

Administration of Symantec backup system – Scheduling and maintaining timely backup of all the servers.

Monitoring the reoccurring issues and creating Knowledge base articles.

2. Nov 2009 – Dec 2011
Network Solutions, Bangaluru
IT Administrator.

Responsibilities:

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software;

Answering technical inquiries; diagnose reported problems or configuration issues.

Investigate user problems, identify their source, determine possible solutions, test and implement solutions.

Install, configure, and maintain personal computers, Ethernet networks, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, CD ROM units, printers, and related equipment.

Maintain software licenses for department/organization.

Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.

Develop and conduct various training and instruction for system users on operating systems, and other applications.

Establish and perform maintenance programs following company and vendor standards.

Ensure timely user notification of maintenance requirements and effects on system availability.

Investigate, recommend and install enhancements and operating procedures that optimize network availability.

3. Dec 2007– Sept 2009
WEB Arrow. Ltd, Cochin, India
Junior IT Support.

Responsibilities:

Installing and configuring computer systems.

Diagnosing and solving hardware/software faults.

Install operating systems and network printers on users’ machines

Logging customer/employee queries.

Schedule, assign or act on any required customer follow-up in accordance with contact center guidelines.

Analyzing call logs to spot trends and underlying issues.

Providing IT support to computer users within the office.

Implement IT policies to define user’s privileges as per their roles.

Full installation of Cisco routers and cabling for routers, switches and access points.

Participate in team trainings and meetings to ensure knowledge is up to date.

Education an Qualifications

Bachelor of Computer Science
[2003-2006]
Calicut University.

Plus Two
[2003]
Board 0f Higher Secondary Examination, Kerala.

S.S.L.C
(10th) [2000]
Government of Kerala.

Additional Qualifications and Certifications

MCSA (Microsoft Certified Solutions Associate)

• Certification ID : 12815738

HNE (Diploma in Hardware and Network Engineering) – ISO 9001-2008.

• MCSA and CCN

ITIL Foundation

VB.Net

Project Experience

B.Sc. 3rd Year Project:

Library Management System Developed in Visual Basic and MS Access.