CV, IT Support Engineer seeking opportunity in US/EU
An enthusiastic young, high motivated, tech-savvy with over 3 and half years of experience as an Desktop/IT Support Engineer with highly skilled in Microsoft technologies, Hardware, TCP/IP, troubleshooting. I have developed Intermediate an administrative skills in server 2008/2012, Active Directory & Hyper-v. I have also gain experience in providing technical support to customer and colleague along with excellent communication and customer service skills. I am confident working independently.
West Bengal, India - View on map
Indian
IT and Technology, IT and Technology
english, Hindi, Urdu
austria, Belgium, Czech Republic, Denmark, Germany, Hungary, Netherlands, new zealand, Norway, Paraguay, Poland, portugal, Slovakia, spain, Sweden, switzerland, United Kingdom, United States
Education
University of Calcutta 2009 – 2014
Bachelor of Commerce (B.Com.) , General Studies
Skills
Microsoft Operating Windows Server Active Directory
Systems TCP/IP IT Hardware Support
Desktop Deployment Microsoft Office WSUS
MDT Group Policy Hyper-V
WDS Remote Desktop VPN
Customer Support Wireless Networking Basic Linux
Professional Experience
Jaz Infotech Pvt Ltd 09 / 2011 – Present
IT Support Engineer
Supporting wide range of IT Hardware & Software such as workstation, laptop, server, Printer, scanner, operating systems etc.
Desktop/Laptop Break Fix Experience
Strong Excellent Skills in Install Configure, Upgrade, Replace & Troubleshoot Desktop & Laptop Hardware
Excellent skills in installing, Configure & Troubleshoot Microsoft OS such as windows XP/Vista/7/8
Deploy, Capture, Unattended Installation of OS using Windows Deployment Services (WDS)
Roll-out, Refresh, Replace & Migration of Operating system (XP/7/8) via MDT lite touch
Deploying, Configuring Applications & Updates via WSUS and Group Policy (GPO)
Perform Basic Administrative task in windows Active Directory (Creating users & groups, resetting password etc.)
Configure & Troubleshooting Basic Desktop Application & software such as Outlook, MS Office 2007/2010, Defragmentation, Anti-Virus Installation & Virus/Spyware Removal
Perform Basic Administrative Task in windows Server 2012 (Active Directory, GPO, DHCP, WDS, WSUS, Hyper-V)
Installing and configuring basic Server roles on both Physical & Virtual Server
Excellent skills in Wired & Wireless Networking, TCP/IP, Cabling Cat5/6, LAN/WAN, NAT
Performing System Tune up, Backup, Restore
Good working experience in Remote Desktop & VPN
Fair knowledge of iPhone, iPad, iOS, Android & Smartphones
02/2011 – -8/2001
Eternal Techno Services Pvt Ltd
Desktop Support Engineer
Supporting wide range of IT equipment like Desktop/Laptop/printer/scanner etc.
Installing Configuring Computer Hardware Systems & Software’s
Installing, Configure & troubleshooting Microsoft OS (XP, Vista, 7)
Good Understanding in Configure Router, Switch, Modem, TCP/IP Networking & Cabling
Troubleshooting & Upgrading Hardware on Workstation & Laptops
Installed & Configure Microsoft Office, Anti-virus, Outlook & Other PC Application
Desktop/Laptop Break fix
Customer Support
Languages
English – Urdu – Hindi