CV, IT Support Engineer looking for work

Available

Serial No: 41676

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Short Bio:

I have six years’ experience in information technology field in hardware pc, laptop, multi-function printers, and in networks and IP phones and also in software like Ticketing System, windows server, outlook, active directory and print server.
In the latest 6 months I’ve done replacements for desktops and installed images for 50 PCs and prepared the new branch for Al Ain Distribution in Emirates Complex with Printers, IP phones, Bar Code reader, PCs and I was supporting in this branch 25 users a

Current location:  Dubai, United Arab Emirates - View on map

Nationality: Egyptian

Preferred Sector of Employment:  IT and Technology, Banking Insurance and Financial Services, Oil, Gas and Energy

Spoken languages: Arabic, english

Location I am interested in working: Anywhere

Professional, detail-oriented IT Support Engineer motivated and committed to maintaining cutting edge technical skills and up-to-date industry knowledge.

With six years’ experience in information technology field in hardware pc, laptop, multi-function printers, and in networks and IP phones and also in software like Ticketing System, windows server, outlook, active directory and print server.

09.2005 – 05.2010       Bachelor ofInformationSystems

HICIS Abukir, Egypt

Language

Arabic, English.

Skills

• ITIL V3
• ERP – CRM – SAP
• Cisco CCNA – Microsoft MCSE/ MCSA
• CompTIA A+ / Network +
• Windows Server 2012 – SharePoint
• Active Directory, TCP/IP
• MS Project, MS Visio, MS Office
• Windows mail, print server
• LAN/WAN and Networking
• CCTV

GTFS – Bin Zayed Group Company

IT Support Engineer – UAE
June 2015 – Current

• Outsource IT Support Engineer for Injazat Data Systems at Transco and AADC.
• Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
• Provided desktops/Notebooks hardware, OS and standard applications installations and support and 1st level printer/scanner and telecom support.
• Log issues and either resolve them or ensure they are dispatched to the applicable support group.
• Consult with network and server teams to confirm outages and Track customer impact from server and network problems.
• Replaced and installed new images for 35 desktops.
• Backed up all users data and restored it.
• Fully Supported about 50 users in Transco main building remotely, in person or by the phone. And configured outlook emails on PCs/Notebooks and mobile phones manually.
• Succeeded in preparing technically and supervising and build the team to complete and open the new branch for Al Ain Distribution (AADC) in Emirates Complex.
• Supported Printers, IP phones, Bar Code reader, Desktops.
• I provided supporting and troubleshoot in this branch for 25 users and solved Software problems like HRMS, ERP, CRM, SAP and Outlook issues.

TE Data

Technical Support Engineer (Call Center Agent) – EGYPT
October 2013 – April 2015

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Troubleshooting Routers and internet issues and technical problems related to mails, domain, hosting, Real IPs by the phone.
• Escalate tickets to second level.
• Managed and handled all angry users.
• Achieved customer satisfaction by handling their problems quickly and efficiently.

ABS

IT Specialist – EGYPT
March 2013 – October 2013

• Provided day-to-day support for all IT systems and users at Petroleum and medical companies Such as PAS and Astra Zeneca.
• I supported all software and hardware issues on Lenovo devices such as ThinkPad laptops.
• Supports the installation, configuration and troubleshooting of hardware and software on PC workstations and laptops.
• Ensured that all system back-ups are taken regularly.

Ghazal Photo and Cinema

IT Specialist – EGYPT
October 2009 – January  2013

• Supported +60 users in 2 branches.
• Replaced all devices and desktops yearly and delivered best solutions and quality for users in montage department.
• Installed applications and coordinated all hardware / software upgrades.
• Troubleshoot all Network/System Admin/Applications problems.
• Backed up all Data daily & secured it.