CV, IT Support Analyst targeting Australia or New Zealand

I am currently available for work
Serial No: 15570

Skills keywords: 
Short Bio:

A dynamic, dedicated and results-driven communications specialist, with a wealth of transferable skills acquired during a varied career within the British Army, including management experience. Key skills include, ITIL, Service desk, Crypto handling, PRINCE2, Satellite and BOWMAN ,UHF, VHF, HF and Airwave Communications systems. Experiences within my current job role working for HP are Asset Management of a Data Centre, delivering work packages with low level installation of servers.

Current location: England, United Kingdom - View on map
Nationality: British
Preferred Sector of Employment:  IT and Technology
Spoken languages: english
Location I am interested in working: Australia, canada, Central America, new zealand


2003 National Diploma Theatrical and Media Make-up Artist.

2000 GNVQ Art and Design Level 3.

1998 7 GCSEs (including English and Mathematics).

Professional Training & Development

2014 Agile Project Management Foundation Qualified.

2014 ITIL oundation Certificate in IT Service Management

PRINCE2 Foundation Qualified / Practitioner Course Completed.

2011 NVQ Level 3 Communications Technology Professional.

2011 Advanced Level Apprenticeship for IT and Telecoms Professionals.

2010 European Computer Driving Licence (ECDL).

Career Summary


• Providing onsite engineering support for infrastructure, hardware work packages and IMACS; hosted contractors and vendors to ensure quality and standards compliance, whilst assisting with server build schedules and low level installation of power strips, hardware and cable management, resulting in reduction in customer expenditure and project completed within time scale

• Audit and asset management of servers systems; Implemented a new asset recording system that identifies server racks with asset management information so that all records were accessible for all personal to see and update on the shared devices


• A multi-faceted role as a qualified Class Two, Royal Signals Communications Systems Operator, previously based in Germany and currently in the UK providing comprehensive support within 18 (UKSF) Signal Regiment;

• Managing the effective operation of cutting edge, multi-million pound equipment to ensure its optimal performance

• Installing and maintaining satellite radio systems and Cryptography items within hazardous environments; monitoring and operating radio networks relaying information to officials, providing support and repairing systems in highly challenging conditions to enable military personnel to complete tasks with effective communications

• Devising and instructing personnel in portable TETRA Airwave Radio and operating systems; providing 1st and 2nd line support and priority call outs including fault finding , troubleshooting and Crypto errors

• Accountable on a daily basis for the checks of Crypto and Classified Material, storing and maintaining an accurate recorded ledger of accounted Crypto items to prevent loss or damage

• Planning and teaching soldiers, secure radio systems, mentoring a diverse range of individuals with different learning abilities, either in small groups or by employing a one-to-one approach; effectively identifying students’ abilities and needs and tailoring courses appropriately

• IT Service desk support providing 24 hour 1st and 2nd line support in an operational environment, created user accounts, home profile groups and mailboxes, users gained assistance in trouble shooting queries using Microsoft Exchange and SharePoint implemented a new logging system which resulted in quicker and efficient way of resolving issues

Key achievements:

• Completing two operational tours of Afghanistan as a Systems Operator and 2nd line support; Planning and co-ordinating the installation of new communication equipment, including delegating team members and guiding them through the installation of HF,VHF and UHF radios into vehicles; carrying out testing of frequencies in different urban terrains, fault finding diagnostics and reporting results, resulting in establishing effective working communications and improved quality and technical training

• Demonstrating strong project management skills through the planning, designing and installation of the Head Quarters Operations room; building and installing LAN networks, stand-alone computers, internal telephone lines and radio equipment, resulting in successful communications links for personnel

• Taking on additional responsibility as Stores and Logistics representative, responsible for the movement of stores and freight onwards to other locations within Afghanistan and the UK, successfully achieving improvements in delivery time and reduction of item losses by introducing an enhanced supply chain process, representing a control of stock

MARKETING AND EVENTS MANAGER, Chicago Rock Café , 3D Entertainment Group

• Developing excellent project management abilities in co-ordinating and opening refurbished venues

• Monitoring and managing project financial progress and development

• Managing a team, leading by example to promote a motivated and engaged workforce, allocating individual tasks and meeting all set deadlines

• Effectively networking with existing and potential customers, building relationships through regular visits to provide information and product services; successfully promoting establishments using innovative methods to reach a wide audience with minimal costs

Key achievements:

• Successfully converting low sales and declining performance into profit and growth on a yearly basis

• Devising and introducing a successful referral programme to encourage existing customers to bring in new business and make recommendations to others in exchange for rewards