CV, IT Services Manager Seeking UK Employment

Available

Serial No: 35354

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Skills keywords: application support management, desktop management, help desk management, it services management, ITIL

Short Bio:

Experienced manager with MA, ITIL and a technical background seeking a position in IT Services Management. I take pride in my ability to build a positive work environment with clear expectations. Have experience building a service team from the ground up including implementation of processes, policies and standards, service level agreements, knowledge base design and creation, and workflow management.

Current location:  63376 - View on map

Nationality: Dual, UK/USA

Preferred Sector of Employment:  IT and Technology

Spoken languages: english

Location I am interested in working: Anywhere

Education/Qualifications

MA Historical Research Lancaster University Lancaster, England

BA History University of Florida Gainesville, FL

ITIL Foundations

PMP Introductions

MCSE, A+

Work History

Aug 2012 – Dec 2015
BJC Team Supervisor, St. Louis, MO

Skill Sets:
Manage a Team of 9 across 6 Diverse Sites

Labor and Mileage Budget Management

Standards/Policy Enforcement

Employee Development/Training

Building and Maintaining a Positive Work Environment Employee Review/ Crucial Conversations

Experience with Hiring and Dismissal Processes

Team SLA Adherence

Inventory and Order Management

Knowledge Base Design, Creation, and Maintenance

Sep 2010 – Aug 2012
BJC Senior Support Technician, St. Louis, MO

Skill Sets:
Desktop Support of Windows Environment

Landesk Software Push Installation and Support

Active Directory: Maintaining Groups of Systems and Users

Executive Support

Network Connectivity Troubleshooting and Support

Remedy and ServiceNow Ticketing System Management

Aug 2007-Aug 2010
Suddenlink Communications Computer Technician, St. Louis, MO

Skill Sets: Desktop Support of Windows 7

SMS Support including Microsoft Virtual Client

Troubleshooting and QA on Software Packaging

Sophos AntiVirus Administration

Active Directory Support: Creating and Maintaining Groups

Exchange and OCS Support

Inventory Management

Citrix Support

Jan 2007-Jul 2007
Citicorp Computer Technician, O’Fallon, MO

Skill Sets:
Remote Troubleshooting and Desktop Support

SMS and Active Directory Support

Jul 2006-Jan 2007
Charter Communications Computer Technician, St. Louis, MO

Skill Sets:
Troubleshooting and Desktop Support

SMS and Active Directory Support

Network Security Research: Exploits and Hacking Tools

Software Package Testing and QA

Oct 2004-Jul 2006
Siemens Business Services Tech II, St Petersburg, FL

Skill Sets:
Desktop Support and Hardware Repair

SLA Compliance on Multiple Contracts

Printer Support and Repair

Physical Network Installation and Repair

Jun 2003-Sep 2004
Hewlett Packard Computer Engineer, Washington, DC

Skill Sets:
Desktop Support/ Troubleshooting

Standards Compliance

Remedy Software

Oct 2002-May 2003
Graduate School, Lancaster, England

Skill Sets:
Well Organized Oral and Written Presentations

Organized In-depth Research

Feb 2002-Oct 2002
Global Healthcare Exchange (GHX) CRA, Westminster, CO

Skill Sets:
Technical Documentation

Writing Help Desk Manual

User Training

Mar 2000-Oct 2001
Polygon Technical Support Manager, Golden, CO

Skill Sets:
Supervision of Help Desk

Training both Customers and Staff

Writing Training Manual

Software Design Testing

References

Available on request