CV, IT Manager Targeting UAE

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Serial No: 40883

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Short Bio:

I believe that I have experience in various domains and have acquired skills of Management,coordination,control ,communication,training and administration of working with clients ,3rd party ,vendors and different related products and Information Technology .
Along with my technical experience I have good communication skills and I also enjoy new challenges and am very comfortable dealing with customers.

Current location:  Sharjah, United Arab Emirates - View on map

Nationality: INDIAN

Preferred Sector of Employment:  IT and Technology

Spoken languages: ENGLISH' HINDI URDU

Location I am interested in working: Anywhere

Profile

• Around 9+ years of result oriented professional experience in IT Management / Administration,

• Experience in supporting large scale enterprise infrastructure.

• Knowledge &Expertise in ERP installation, configuration, setup and management, ERP solutions and Training client’s user (Sales, Purchase, HR, Admin, Maintenance, Production planning modules, Finance Management system.)

• Experience in Lead business requirements and needs assessment through interviews with business owners and functional users.

• ERP Solutions/Process Improvement through systems evolution, driving new ideas, objectives and development of systems evolution, enhancing the customer value and customer experience.

• Excellent analytical, problem solving, communication and time management skills.Ability to work under pressure, and deliver on time.

• Team player with excellent written and oral communication skills,Good interpersonal skills.

• Procurement of ITassets, recruitment of engineers, tender fillings, preparing and negotiation of SLA’s and managing clients.

• Management and coordination with the suppliers of large infrastructure related projects at international level.

• Experience as Change Manager, Implementation of new processes and optimization of the existing ones.

• Dealing and Coordination with vendors and 3rd party service providers.

• Experience Networks, servers, LAN, WAN and Desktop level Support, assistance, troubleshooting and Administration.

Skills (Technical Competence, Domain Knowledge & Exposure)

ERP Implementation & Post Implementation Support : PIIPL PERPS ENTERPRIE EDITION.

Databases : SQLserver 2005/2008

Operating Systems : Windows server, windowsvariants, Linux.

Utilities : OEM, Export/Import,

ERP : Piipl HRMS/FSCM/CRM/Admin/PPC/MAINTENECE

Software Testing : QTP, RFT, BUGZILLA.

Firewall : Cyberoam

Antivirus : MacAfee,Norton, Kaspersky

Networking : LAN, WAN servers, desktops, printers, support, troubleshooting and administration

PABX : Avaya system.

SCM SYSTEM : Preps ERP.

Other : Cloud System,Outlook

Manufacturing and Production.

Government Organization.

Educational Institutions

IT Organization.

Tours and Travels.

HR services.

NGO.

Professional Experience

• Working as an IT MANAGER /ERP Implementation & Support (IT/ERP MANAGER) in Maverick Info systems Pvt.LTD, Thane, Mumbai, India from March 2014 to Feb 2015.

• Worked as a IT Co-coordinator / ERP PROJECT MANAGER in Manifa Paints and Powder Coating , Al-Jubail, Saudi Arabia from April 2013 to Feb 2014

• Worked as Erp/Information Technology Manager in Kgreen Computers and Technologies, Thane, Mumbai from Nov 2009 to March 2013.

• Worked as Network Engineer in CCLOpto Electronics Pvt.Ltd. Navi Mumbai, Mahape, India from Nov 2008 to Oct 2009.

• Worked as Software Engineer in Sutra InfoTech, Thane, Mumbai, India from Sept 2006 to Oct 2008.

Projects & Achievements

Project #5 : IT Infrastructure (hardware, network and software)

Client : NGO

Duration : March 2015 – Dec 2015

Role : ERP-software consultant/coordination /implementation

Responsibilities

• Manage all business critical projects end to end.

• Sitting with the business weekly to ensure all key stakeholders are being kept updated with progress reports but more importantly understand the detail of their requirements.

• Manage all vendor relationships as and when required.

• Analyze current systems & processes, implement new web based applications as required.

• Develop a long term IT and Project strategy

• Manage the IT budget

• Ensure the Technology team are kept motivated and engaged at all times

Project #4 : Educational domain ERP.

Client : National group of schools and colleges.

Duration : Nov 2014- Feb 2015.

Role : ITManager, sales, Delivery and Support

Responsibilities

• Managing completeness and integrity of operations planning & execution

• Coordinating services in a timely way, as required, to support project work and business operations

• Building and forging strong working relationships with clients

• Providing effective, considerate leadership and management, taking responsibility for your staffs development & performance.

• Management of the Technology operating budget

• Coordinating and supporting joint technology projects.

• Helping sound change & incident management

• Coordination and execution of activities and operational procedures subsequent monitoring activities.

• Timely and effective resolution of user incident requests

• Record and fulfill user requests, investigation, diagnosis and escalation if required. Provide recommendations for improvement.

Project #3 : ERP Implementation and IT managment.

Client : Tours and travels.

Duration : June 2014 –September 2014

Role : ERP PROJECT MANAGER/ COORDINATOR.

Responsibilities

• Managing ERP project operations to achieve business objectives and ensure optimum utilization of available resources.

• Administration of ERP’s : –

User creation, authorization control and system support for

– Customization/ Development of sessions in ERPs.

– Documenting user requirements and developing specifications for customization.

• Research for new updates of the ERP system in relation to the business domain and enhance the IT Infrastructure.

• Integrating with other modules, integration testing & extending Post Go-live support, including training support to end-users.

• Drafting functional requirements for ERP systems to represent the processes and functions involved.

• Guiding the users in using various modules and the management for various functional issues.

• Interacting with users and management by calling the meetings to provide the solution.

• Rendered Post implementation support.

• Analyze and provide business solutions. Manage cross functional project teams and maintain control of progress, quality and budget , Provide end to end Program Management services for projects, transformations, site consolidation, Joint Venture projects

• Provide internal support to grow and mature the PMO group, foster collaboration and sharing of methodologies, strategies, tools

Project #2 : ERP (for entire organization)

Client : Manifa Paints and Powder Coating, Saudi Arabia.

Duration : May 2013 – Dec 2014

Role : ERP PROJECT MANAGER/ COORDINATOR

Database : Sql Server 2008

Environments : PERPS 5.1 by PIIPL.

Responsibilities

• Implemented PERPS VER 5.1 on Servers and Clients.

• Configuared Windows Cleint server and Database server for ERP.

• Responsible for ensuring all Infrastructure services are delivered in accordance with agreed Service Level Agreements and agreed project plans

• Communicate with all project stakeholders and managers of assigned cross functional project staff.

• Collaborate with Security, Compliance and Legal, ensuring proper project governance and controls.

• Plan and organize each project. Plan and allocate internal and/or external resources to accomplish project tasks

• Drive business value and achieve the project objectives

• Manage quality, timeliness and cost of the deliverables

• Manging IT- Managed PBX systems.

• Create and maintain control over the project’s budget and status

• Report project status and issues where help is needed to the appropriate escalation authority, manage conflict.

• Closely involved with developer to resolve the issue during implementation phase.

• Backup of databases.

• Fine-tunedthe application server.

• Daily Monitoring servers.

• Restricting access, also update, insert, and delete access to users and Departments. Providing select only access.

• Issue resolution and troubleshooting skills in timely manner.

• Trained users and support business requirements Coordination with different departments to implement ERP.

• Ensured assignments are closed within Budgets, Worked closely with business and IT teams for closure of process.

• Installation of change assistance and uploading the template.

• Define detailed business functional requirements.

• Performing activities like unlock account, running sql scripts on demand developers and users.

• Gathering requirements from users & deploying ERP .

• Discuss solutions with clients based on the SRS conducted andLimit the requirements so that projects can be completed on time.

Project #1 : HRMS & Finance Application Support for 99Solutions

Client : 99 solutions

Duration : April 2010 – Sept 2010

Role : IT Administrator – Erp coordinator.

Database : MYSQL server 4.1

Responsibilities

• Fine-tunethe application server, process scheduler, webserver for HRMS/FAS.

• Daily Monitoring FAS/HRMS servers.

• Monitoring database.

• Restricting sysadm access, update, insert, and delete access to HRM/FAS. Providing select only access.

• Issue resolution and troubleshooting skills in timely manner.

• Involved in applying bundles and upgrade of tools and application.

• Backup the database before starting upgrade process.

• Performing activities like unlock account, changing sysadm password, running sql scripts on demand developers and business users.

Education & Qualifications

• Bachelor’s degree INFORMATION TECHNOLOGY from-MUMBAI UNIVERSITY –2006

• Bachelor’s degree in LAW from — MUMBAI UNIVERSITY — 2014

• Diploma COMPUTER TECHNOLOGY from Mumbai University — 2002

• Diploma in Software Testing, IBM SEED Technology –2012

• WEB Centric Certificate — NIIT–2001

• PMP Coaching and training –– QMS institute Mumbai –- 2016