PROFESSIONAL EXPERIENCE
#3 Organization : Omanline Muscat, Oman.
Period : March 2014 to till date
Designation : Manager IT Infrastructure
Roles and Responsibilities:
- Installing and Maintaining Windows Server 2012 Active Directory and Exchange Server 2010.
- User management within Active Directory including new user account creation, Group policy setup, AD Security groups.
- Creating and managing User Mailboxes, Resource mailboxes, Group & Contacts and assigning appropriate permissions
- Configuration, trouble shooting of DNS Server and DHCP Servers.
- Windows Software Update Services (WSUS) patch management
- Monitor existing Active Directory and Exchange server usage to ensure peak performance.
- Creating and Managing Virtual Machines and Templates
- Manage Symantec End Point protection server and keeping latest AV Definitions & Updates for all the clients.
- Monitoring and administrating mission critical backup servers (EMC Avamar and Symantec Backup Exec) and DR server in remote location.
- Configuring Operator Profiles, Administrative Operator, Backup and Restore Operator, Backup Only Operator, Restore Only Operator, Replication Operator, Activity Operator.
- Configuring scheduled and custom Backups for AD, Exchange, Virtual Machines, Laptop & Desktops
- As per backup strategy, performing backup operations as part of day to day activities.
- Storage Administration (EMC CLARiiON AX4 and EMC Celera NX4 and Iomega Storages)
- LUN creation and Mapping, Masking and Expanding LUN size for out of space size servers.
- Configuring CIFS shares for Public share Folder, Creation and Maintaining User Access Permissions
- Installing and configuring ERP Application and Databases.
- Configuring and resolving email and communication, OS issues with Blackberry Handheld devices.
- Handling vendor contacts including warranty escalations, AMC contracts, new purchases and warranty void service requests.
#2 Organization : Nixserv IT Solution, Bangalore, India
Period : March 2013 to March 2014
Designation : Sr. System Support Engineer
Client : Jolera Inc., Toronto, Canada. (www.jolera.com)
Roles and Responsibilities:
- Maintaining and supporting Network Infrastructure for over 100+ SME organizations worldwide.
- Managed and supported more than 1000+ servers for Jolera, Canada.
- Monitoring health and event alerts over 1000+ servers if any alerts promptly troubleshooting within SLA.
- Handling and Troubleshooting Tier II server technical issues & tire I.
- Installation and managing 2008 and 2012 Servers and Active Directory.
- Configuration, troubleshooting of DNS Server and DHCPs Servers.
- Migrating and Upgrading Windows 2008 AD to windows 2012 AD
- Handling FSMO roles management and migrations.
- Implementing and Configuring Group Policies according to clients’ requirement.
- Monitoring and Managing MS Exchange 2010 and 2013 Servers.
- Maintain Barracuda Anti spam solution for over 200 domains. Blacklisting and whitelisting email address and domains as per user’s request.
- Configure and Manage User accounts and Security groups in Active Directory.
- Mailbox management including creating, deleting, moving mailboxes to different databases, email forwarding and assigning mailbox permissions.
- Provide technical support for Oversees clients by phone, email, Bomgar.
- Monitoring and troubleshooting Blackberry Enterprise Servers 5.x and 10.x and User management.
- Managing and troubleshooting RSA authentication.
- Managing virtual machine servers through VMware Vsphere, MS Hyper V, Citrix XenCenter
- Adding Resources, New Virtual Disk and Extending existing Virtual Disks
- Performing scheduled monthly maintenance, upgrade and patching activities for all client servers.
Backup Administrator – Managed Service:
- Provided Online Backup & Recovery solution for more than 200 resellers using the Enterprise online backup Software StoreGrid by Vembu.
- Backup Server-Client management include adding new client servers under respecting customer profile and providing storage space on backup server, activating and deactivating clients.
- Promoting the backup server features and conducting training session to our clients.
- Configuring scheduled backups for AD, MS exchange, SQL database and User Defined data folders.
- Configuring Scheduled Online Remote Backups as per customer’s requirement ( Backup Type, Backup window time, Backup Retention)
- Configuring Database and Mailbox level backups for Exchange server 2010 and 2013.
- Monitoring Backup Server storage space, Health, CPU and Bandwidth utilization.
- Restoring deleted mailboxes and exchanges databases from the remote backup server.
- Installing and upgrading Backup Server with latest version of patches from Service Providers.
- User’s Backup Restoration for deleted backup files and Folders.
- Conducting restoration drills which sample backed up data based on defined schedule to confirm data integrity
- Checking and auditing daily backup reports from the Backup server and fixing, troubleshooting failed backups.
#1 Organization : Rathinam Group SEZ, Coimbatore, India.
Period : June 2009 to March 2013
Designation : Manager IT Infrastructure
Roles and Responsibilities:
- Played a major role in Budgeting, Planning, Designing, implementation & Management of IT Infrastructure for the Entire Group
- Monitoring & Supporting of End-user for all IT related Issue with support of IT team
- Providing technical & application support for 350+ Workstations & Laptops.
- Installing and configuring windows 7/Vista/XP in Desktops and laptops in domain environment.
- Installing and configuring AD DS, DNS, DHCP and File servers.
- Create User Folders on file servers, assigning appropriate permissions to users.
- Deploying Operating Systems to Desktops using Windows Deployment Servers.
- Configure and troubleshooting email accounts in Microsoft outlook and outlook express.
- Installing and configuring Network Printers, Network Projectors, Scanners and Data cards.
- Installing and Maintaining CCTV surveillance cameras and NVR.
- Solving the Internet Link Problems by coordinating with ISP.
- Giving training to end users on Custom software and in-house apps.
- Prepare asset inventory database including configuration details of each with neat labeling on each
EDUCATION AND CREDENTIALS:
Bachelor of Science in Computer Science (B SC .CS)
Barathiyar University–Coimbatore Tamilnadu, India (Regular)
Higher Secondary School certificate with 70%
K.P.M Matriculation Higher secondary School
Technical Qualification:
v Cisco Certified Network Associate Security (CCNA Security)
v Cisco Certified Network Associate (CCNA)
v Microsoft Certified professional (MCP)
v ITIL Foundation in IT Service Management
v Red hat certified Engineer (RHCE)
v AMP Certified Premises Cable Designing (AMP ACT3)
v Fluke Certified Enterprise Network Test Engineer
v Dell Course completion certification In Dell Sonic wall Technical V3, Dell Server Basics V3, KACE Technical V3
v Training Certification of CompTIA A+ From Rooman Technology
v Training Certification of Microsoft Certified Systems Engineer (MCSE) I have completed these training and certification In ROOMAN TECHNOLOGY, during the period 2005to 2006
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