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CV, IT Manager Seeking Work in Middle East

I am currently available for work
Serial No: 40936
(01/21/1988, male)
List top 5 skills: 
Short Bio:

I have been working in IT since (June 2009), I have got experience in
providing support to users, finding and fixing any network faults, setting
new users up and carrying out day-to-day network monitoring and
I have excellent communication skills and have had a lot of experience in
working with clients on a daily basis. I feel that I can explain technical
information carefully to non-technical users. I have also provided training
for clients on how their systems work and how they

Current location: 

Muscat Governorate, Oman - View on map



Preferred Sector of Employment: 

IT and Technology, Hotel and Catering, Oil, Gas and Energy

Spoken languages: 


Locations I am interested in working:




#3 Organization          :           Omanline  Muscat, Oman.


Period                          :           March 2014 to till date

Designation                 :           Manager IT Infrastructure


Roles and Responsibilities:


  • Installing and Maintaining Windows Server 2012 Active Directory and Exchange Server 2010.
  • User management within Active Directory including new user account creation, Group policy setup, AD Security groups.
  • Creating and managing User Mailboxes, Resource mailboxes, Group & Contacts and assigning appropriate permissions
  • Configuration, trouble shooting of DNS Server and DHCP Servers.
  • Windows Software Update Services (WSUS) patch management
  • Monitor existing Active Directory and Exchange server usage to ensure peak performance.
  • Creating and Managing Virtual Machines and Templates
  • Manage Symantec End Point protection server and keeping latest AV Definitions & Updates for all the clients.
  • Monitoring and administrating mission critical backup servers (EMC Avamar and Symantec Backup Exec) and DR server in remote location.
  • Configuring Operator Profiles, Administrative Operator, Backup and Restore Operator, Backup Only Operator, Restore Only Operator, Replication Operator, Activity Operator.
  • Configuring scheduled and custom Backups for AD, Exchange, Virtual Machines, Laptop & Desktops
  • As per backup strategy, performing backup operations as part of day to day activities.
  • Storage Administration (EMC CLARiiON AX4 and EMC Celera NX4 and Iomega Storages)
  • LUN creation and Mapping, Masking and Expanding LUN size for out of space size servers.
  • Configuring CIFS shares for Public share Folder, Creation and Maintaining User Access Permissions
  • Installing and configuring ERP Application and Databases.
  • Configuring and resolving email and communication, OS issues with Blackberry Handheld devices.
  • Handling vendor contacts including warranty escalations, AMC contracts, new purchases and warranty void service requests.


#2 Organization          :           Nixserv IT Solution, Bangalore, India


Period                          :           March 2013 to March 2014

Designation                 :           Sr. System Support Engineer

Client                           :           Jolera Inc., Toronto, Canada. (


Roles and Responsibilities:


  • Maintaining and supporting Network Infrastructure for over 100+ SME organizations worldwide.
  • Managed and supported more than 1000+ servers for Jolera, Canada.
  • Monitoring health and event alerts over 1000+ servers if any alerts promptly troubleshooting within SLA.
  • Handling and Troubleshooting Tier II server technical issues & tire I.
  • Installation and managing 2008 and 2012 Servers and Active Directory.
  • Configuration, troubleshooting of DNS Server and DHCPs Servers.
  • Migrating and Upgrading Windows 2008 AD to windows 2012 AD
  • Handling FSMO roles management and migrations.
  • Implementing and Configuring Group Policies according to clients’ requirement.
  • Monitoring and Managing MS Exchange 2010 and 2013 Servers.
  • Maintain Barracuda Anti spam solution for over 200 domains. Blacklisting and whitelisting email address and domains as per user’s request.
  • Configure and Manage User accounts and Security groups in Active Directory.
  • Mailbox management including creating, deleting, moving mailboxes to different databases, email forwarding and assigning mailbox permissions.
  • Provide technical support for Oversees clients by phone, email, Bomgar.
  • Monitoring and troubleshooting Blackberry Enterprise Servers 5.x and 10.x and User management.
  • Managing and troubleshooting RSA authentication.
  • Managing virtual machine servers through VMware Vsphere, MS Hyper V, Citrix XenCenter
  • Adding Resources, New Virtual Disk and Extending existing Virtual Disks
  • Performing scheduled monthly maintenance, upgrade and patching activities for all client servers.



Backup Administrator – Managed Service:


  • Provided Online Backup & Recovery solution for more than 200 resellers using the Enterprise online backup Software StoreGrid by Vembu.
  • Backup Server-Client management include adding new client servers under respecting customer profile and providing storage space on backup server, activating and deactivating clients.
  • Promoting the backup server features and conducting training session to our clients.
  • Configuring scheduled backups for AD, MS exchange, SQL database and User Defined data folders.
  • Configuring Scheduled Online Remote Backups as per customer’s requirement ( Backup Type, Backup window time, Backup Retention)
  • Configuring Database and Mailbox level backups for Exchange server 2010 and 2013.
  • Monitoring Backup Server storage space, Health, CPU and Bandwidth utilization.
  • Restoring deleted mailboxes and exchanges databases from the remote backup server.
  • Installing and upgrading Backup Server with latest version of patches from Service Providers.
  • User’s Backup Restoration for deleted backup files and Folders.
  • Conducting restoration drills which sample backed up data based on defined schedule to confirm data integrity
  • Checking and auditing daily backup reports from the Backup server and fixing, troubleshooting failed backups.




#1 Organization          :           Rathinam Group SEZ, Coimbatore, India.


Period                          :           June 2009 to March 2013

Designation                 :           Manager IT Infrastructure


Roles and Responsibilities:


  • Played a major role in Budgeting, Planning, Designing, implementation & Management of IT Infrastructure for the Entire Group
  • Monitoring & Supporting of End-user for all IT related Issue with support of IT team
  • Providing technical & application support for 350+ Workstations & Laptops.
  • Installing and configuring windows 7/Vista/XP in Desktops and laptops in domain environment.
  • Installing and configuring AD DS, DNS, DHCP and File servers.
  • Create User Folders on file servers, assigning appropriate permissions to users.
  • Deploying Operating Systems to Desktops using Windows Deployment Servers.
  • Configure and troubleshooting email accounts in Microsoft outlook and outlook express.
  • Installing and configuring Network Printers, Network Projectors, Scanners and Data cards.
  • Installing and Maintaining CCTV surveillance cameras and NVR.
  • Solving the Internet Link Problems by coordinating with ISP.
  • Giving training to end users on Custom software and in-house apps.
  • Prepare asset inventory database including configuration details of each with neat labeling on each



Bachelor of Science in Computer Science (B SC .CS)

Barathiyar University–Coimbatore Tamilnadu, India (Regular)


Higher Secondary School certificate with 70%

K.P.M Matriculation Higher secondary School


Technical Qualification:  


v Cisco Certified Network Associate Security (CCNA Security)


v Cisco Certified Network Associate (CCNA)


v Microsoft Certified professional  (MCP)


v ITIL Foundation in IT Service Management


v Red hat certified Engineer (RHCE)


v AMP Certified Premises Cable Designing (AMP ACT3)


v Fluke Certified Enterprise Network Test Engineer


v Dell Course completion certification In Dell Sonic wall Technical V3, Dell Server Basics V3, KACE Technical V3


v Training Certification of CompTIA A+ From Rooman Technology


v Training Certification of Microsoft Certified Systems Engineer (MCSE) I have completed these training and certification In ROOMAN TECHNOLOGY, during the period 2005to 2006