CV, IT Manager Seeking Work Globally

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Serial No: 40829

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Skills keywords: information technology, infrastructure manager, it manager, mobile telecommunications, project/programme management, senior manager, vendor management

Short Bio:

My professional experience over the past 11 years within the Information Technology domain of the financial industry has seen me progress from a support role to a strategic one.

As Manager IT and Project Management, I am currently responsible for developing and executing the human capital enhancement strategy, IT infrastructure optimization strategy, IT enhancement strategy, IT projects management as well as applications and software performance monitoring at EmiratesNBD Group IT.

Current location:  United Arab Emirates - View on map

Nationality: Pakistani

Preferred Sector of Employment:  Banking Insurance and Financial Services, IT and Technology, other

Spoken languages: Arabic, english, Hindi, punjabi, Urdu

Location I am interested in working: Anywhere

Executive Profile

A dynamic professional with more than 11 years of experience in IT and Project Management, with proven abilities in leading teams and strategic projects using industry best practices.  Expert in enhancing operational effectiveness to meet organizational goals by ensuring optimal utilization of resources within the cost, time & quality parameters.  Hands-on experience in project scoping, estimation, planning, risk management, outlining technical/functional specifications, resource administration & quality management.  Highly skilled in problem solving and ability to identify potential technical/ operational bottlenecks.

Areas of Expertise

IT Infrastructure & Operations Program Management

IT Strategy

IT Governance Mobility & Unified Communications

Demand & Delivery

Management Business

Process Reengineering (LEAN)

Stakeholder Management

Innovation & Standardization

Service Management

Vendor Management

Call Center IPT

Career Accomplishments

Manager – Project Management Mobility

Successfully identified and launched a dynamic breakthrough solution by implementing LYNC as a unified communication platform with integration to Polycom, Cisco and Avaya

Implemented Avaya Communicator to facilitate mobility and generated cost savings on telephony of AED 500K/year

Integrated BYOD in the organization for 5000+ users 

Proficiently handled the Good For Enterprise rollout for 2500+ users 

Successfully implemented audio & video conferencing beyond boundaries of corporate network via mobiles & tablets

Vendor and Asset Management

Accredited for transitioning the bank’s IT service desk to external vendor with KPI & SLAs in place for 10,000+ users 

Standardized IT assets via an IT Equipment Benchmarking Tool aligned with asset management mechanism 

Managed Endpoint Technology Refresh of EmiratesNBD Group for 5000 user base 

Set up the performance monitoring dashboard, enabling reviews, performance monitoring and tracking of first call resolution

Solutions Management 

Deployed Enterprise IPT for a group-wide voice recording solution in a cost-effective way via VM & physical servers 

Finacle Core Banking Infrastructure Stack formalization 

Managed UPS activity and subsequent rollout for 65 branches 

Implemented Windows 7 Upgrade – 8,000 users 

Developed a unified Golden Image operating system for the EmiratesNBD Group

Premises Setup and Relocation 

Successfully carried out relocation of: o 4000+ users to new Emirates NBD premises without any impact on business & system uptime o Mohammed Bin Rashid Housing Establishment and integration within a new setup o Islamic Banking Real Estate and Group Retail Credit Center for 100+ users o Network International from Dubai to Sharjah with minimum downtime, taking into account the operational and financial impact of critical systems – i.e. MasterCard & Visa, which facilitate transactions globally 

Demonstrated excellence in setting up the infrastructure for: o BPO with segregated networks for external clients and managed the relocation of ~2500 users from multiple locations to a single location within the set budget and timelines o Treasury BCP site with full functionality for 25 users o BCP site for entire Group Operations with full functional performance through 263 systems o In-house training centers at 13 different locations for 8000+ trainees o Emirates Islamic Financial Brokerage at ADX 

Successfully managed and delivered Infrastructure Technology Refresh Project globally.

Manager – IT 

Spearheaded the minimization of the service desk abandonment rate from 40% to 5% 

Significantly carried out IT asset collection and reuse mechanism, achieving savings of AED 150K 

Generated cost savings of AED 500K+ through existing infra-equipment 

Achieved 95% compliance levels on DLP, SEP & PGP 

Introduced MDT for Zero Touch deployment of OS & software, eliminating manual intervention 

Managed the centralization of all vendor-related activities 

Proposed and set up a new structure for 24 X 7 VIP support at any location (local and international)

June 201414 till date
Organisational Experience – Emirates NBD
Manager – Project Management and IT: 

Manage projects that help the organization meet its IT strategic objectives outlined for the year 

Recommend cost-saving ideas and innovative technology solutions for attaining bank’s overall cost reduction strategy 

Identify, test and roll out mobility-related technology 

Collaborate with all business entities across the group for various infrastructure projects- relocations, renovations and new premises set up across the region 

Ensure implementation of appropriate methodologies, standards and best practices e.g. ITIL  Accountable for allocation and approval of budgets for various projects 

Plan cost effective deployment of systems over VMware and/or HyperV 

Analyse storage platform requirements for the organization’s data via Enterprise Storage i.e. 3par, VNX

June 2011 to June 2014
Manager – IT:  

Served as the direct contact for all ‘C’ level management activities pertaining to IT services 

Handled the VIP field support 24/7 activities 

Accountable for functions pertaining to vendor identification & management 

Headed the Service Desk & handled Desktop Support managers for resolution of day-to-day issues.

Accountable for:

Identifying the root cause of the problem to avoid long-term delivery constraints

Allotting IT field engineers across all geographic locations and monitoring their performances

Setting up the Infrastructure Performance Monitoring Dashboard

Addressing & resolving software issues 

Managed the compliance measure for Data Leak Protection, SEP (Antivirus) and PGP (Encryption) 

Administered GP, OS patches, software updates & IE upgrades via SCCM 

Developed CMDB & Knowledge Base for references on Problem Management, User Awareness & License Management

February 2008 to June 2011

Project Leader – Client Projects Liaison:  

Project lead for all premises-related setup across the U.A.E 

Monitored the activities at project sites through regular visits in co-ordination with various IT teams & external contractors 

Conducted validation of all invoices within agreement along with respective contracts prior to submission to finance & payments 

Established consultancy contracts within the standard format and acquired review & clearance statements from legal

February 2007 to February 2008
IT Project Coordinator

November 2005 to February 2007
IT Engineer

October 2003 to February 2005
Channel 4 Media Networks: Events Manager

Certification and Education

2009
Ph.D. (IT Project Management) from Halifax University, USA 

2008
Certified International Project Manager (CIPM) from American Academy of Project Management

2006
MBA (Banking) from The Cyprus Institute of Marketing 

2004
B.Sc. (CIW) from National American University 

2001
E-Commerce from American University of Hawaii 

ITIL v2, ITIL v3 and ITSM

Technical Skills

MS Office, MS Outlook, MS Project, MS Visio, MS SharePoint, Finacle, Quaestor, E-DOC, Finnone, ICCS, BPM, HRMS, Vision Plus, Tradenet, Bloomberg and Remedy 

MDT, SCCM, Active Directory 2010/13, EPM, MS Scom, Snow, E-Guard, IPT CMS. Visual Basic, SQL, JAVA, HTML and C++ 

Windows NT, 2000, XP, Vista, 7/8 and Mac. Platforms: VMWare, Hyper-V, Redhat Linux & Windows 2003/12 Servers

Avaya Communicator, Polycom, Cisco Telepresence, MS LYNC, BES, GFE, AirWatch, SIP, MS Intune and MS EMS

Language

Arabic

English

Hindi

Punjabi

Urdu