CV, IT Infrastructure Project Manager Targeting UK And Middle East

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Serial No: 34400

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Skills keywords: account executive, client relationships, operations manager, project manager

Short Bio:

Good management and leadership skills; broad knowledge and experience in the Program and Project Management IT sector; strong presentation and communication skills, experience with clients from the heavy and light industries, governmental, defense and academic sectors; international experience and exposure to different nationalities with focus on the Middle East; Proficiency/advanced level language skills (Arabic, English, Spanish, French); Advanced computer skills MS Office

Current location:  India - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology, education and training

Spoken languages: Arabic, english, french, Hindi, marathi, punjabi

Location I am interested in working: Anywhere

Values Based Leadership

I’m a strong advocate of values-based leadership. No single leadership style or personality type is effective in every situation. To succeed we need values to guide us, the wisdom and participation of others, and flexibility.

Values: A person’s core values, as well as their personality, impact how they behave in a given situation. While leadership theories try to explain what style or personality type is most effective in a given situation, they often underestimate the impact of personal values on our behavior. We align our behavior with our values. To be effective, leaders need clearly understood values to guide them in complex situations involving conflicting opinions. Further, adhering to those values is an important part of earning the much-needed support, trust and respect of their followers.

Flexibility: I’m typically a collaborative, people-oriented leader. There are times, however, when I have to give explicit orders and times when I have to delegate and take a hands-off approach. Again, values play an important role in making decisions, as well as getting agreement and support for those decisions.

Participation: Empowering and motivating people are pivotal to successful leadership. I work to understand and respect the strengths, aspirations and values of my team members, then lead to achieve their needs as well as those of the client and project. By creating a collaborative, supportive work environment and ensuring inclusion and participation in decision-making, people become empowered and develop a vested interest in the work they are doing. People who are empowered and passionate about a common goal do not have to be pushed to perform.

Profile & Strengths

Program Manager/Project Manager

 A competent functional expert with over 9 years of relevant experience in the IT Industry. Spearheaded as Program/ Project Manager with Mphasis An HP Company & LRN Technologies.

 Certified project manager with over 9 years of experience in IT Infrastructure, Software Development, Business Analysis, Budgeting and Team Management in small to large, complex environments. Diverse technological background. Interface with all levels of management. Effectively bridge the IT / business communication gap. Skilled at turning around at-risk projects.

 Single point of contact for all activities including Process Improvement and Compliance.

 Overall experience of more than 14 years.

 Well versed with Applied Project/Program Management Planning

 Practices ITIL V3 and PRINCE2.

 Skilled in creating high level reports using MS Office tools (Excel, PowerPoint and Word).

Skills Set

Pre-Sales & Market Analysis Analysing market, preparing data metrics, Identify the business need for the project, do initial consultation, negotiations , Effective communications, Relationship management, Initial Proposals, Agreements and Contracts,

Project Management Project Charter, SOW, Stake holder Management, Project Selection, Estimations, Planning and Scheduling, Identify Critical path, Identify Project Milestones, Risk Management, Change Management, Team meetings/Scrum Meetings, Project Data Metrics, Adhere to Process, Test Case review, Demo, Gap Analysis, WSR, Bug Dashboard, Project Review, Deployment(QA,UAT,Dry Run, Production), Lessons Learnt, Release notes

PM tools MS Project 2013, WBS, Excel, Share Point, TFS, Jira, Service Center, MPP

BA/Requirement Gathering Interview methods, Questionnaires, Documentary evidence, unconventional thinking, Preparing RFQ, RFP, BRD(HLD), FSD/FRD(LLD)

Project Cost/Estimations Bottom top approach, PERT method, Story Point, Top Bottom approach, EVM, Costing, Budgeting and forecasting,

System Design/Architect Business Case Diagram, Use Case Diagrams, Flow Charts, Collaborative diagrams, System level Architecture, Identify the Technology, and do Feasibility assessment, Visualize requirement(wire frames)

Methodologies Agile(Scrum and Kanban), Water fall ,Iterative, V, Evolutionary

Data Analysis BI, Data Mining, Analysing Data, Reports & Graphs, Pivots, P & L statements, Derive ROI, IRR,

Framework & Models .Net, PHP,MVC, LAMP,WAMP, Gencart, Gaming(Physics ODE Engine)

Domain Knowledge E- Commerce, Education, CRM, ERP, Vendor Management System, e-learning, Data Analytics, BI, Mobility, IT Infrastructure

DB and Excel Pivots, Logical Data Interpretation, KPI using Excel sheet, Minitab, Dashboards

SEO Activities Preparing Analytical reports for business or for top management strategic decision making

Training Update SOPs and train new hires on the process

Business Process Excellence or Data Quality Skills

Six Sigma Implemented DMIAC model for Large Client Support Project, Guiding and leading BPE team in doing RCA, CAR and PAR

Business Process Excellence Played a key role in building integrated process on SharePoint 2010(Consol Community),

Documentation(Project and Process), Data Metrics, Dashboards,

Quality Assurance Preparing Process documents/Reviewing and providing feedback, preparing organizations data metrics, validating the data, publishing to stake holders, Helping Internal audit team

Core Competencies

PMP Project Management Systems * Migrations * Account Escalation Procedures * Service Delivery Monitoring * Client/Vendor Management * Disaster Recovery Planning * Infrastructure Stability * Upgrades Cost/Benefits Analysis * Deployment Risk Management * Staff Management * PRINCE2 Practitioner* Excel Power User * PMO * Business Development * Process Re-Engineering * Strategy and Planning * Financial Reporting * Budgeting & Forecasting * Complex Project Management * Systems Integration * Software Development Life Cycle – SDLC * Client Relations * Client Reporting * Training *

EXPERTISE

PMI methodologies, SDLC, Microsoft Project, PowerPoint, Excel, Visio, Office Suite, Oracle, SQL Server, Unix, C, Java, HTML, XML, CSS

Professional Experience

WIPRO Infotech, Pune
Oct ’15 – Present

Project Manager

Roles and Responsibilities

Responsibilities Understand Customer Service vs Customer Experience, Production Support Project management, Vendor Management, Requirement gathering, Data Analysis, Defining Product Road map, Business Process Excellence, Gap Analysis, Stake Holder Management,

Projects GIS (Global Infrastructure Services), Data Center Migrations, Recommissions and Decommisions

Methodology & Techniques Agile Scrum, Agile Kanban, Waterfall

Tools Jira, Basecamp, Sharepoint, Team Track and Salesforce

Project Documents Prepared Project Scope document, MPP

LRN Technologies, Mumbai
Jan’13 – Aug’15

Project Manager

Roles and Responsibilities

Responsibilities Understand Customer Service vs Customer Experience, Production Support Project management, Vendor Management, Requirement gathering, Data Analysis, Defining Product Road map, Business Process Excellence, Gap Analysis, Stake Holder Management,

Projects CAT, FluidX, eCode, Mobility, Production Support, howistheanswer.com, SDLC, Single point of contact for DuPont, 3M, First Data Corporation in terms of handling end to end projects.

Methodology & Techniques Agile Scrum, Agile Kanban, Waterfall

Tools Jira, Basecamp, Confluence, Perforce, Sharepoint, Team Track and Salesforce

Project Documents Prepared Project Scope document, MPP, Product Backlog, Scrum Meeting report, Bug Dashboards, WSR, Project Forecasting, Project Data Metrics, Writing Project Stories, Process Documentation, Requirement documentation, FRD, SOP

Technologies PHP, Angular, Node.js, JavaScript, HTML, CSS, Perl, MySQL, Oracle 11g,

Project Quality initiations Code review, Unit testing, Project reviews, Test cases review,

Testing tools QTP, and Manual testing, Jira for bug tracking

Achievements Stepped in to a newly formed department and completely shaped the entire Project Management Office (PMO) across the organization. From the ground up, created the Project Management Office (PMO). Project manage the prioritization, potential risks/benefits, requirements traceability, financial tracking, delivery and maintenance of projects. Specialties: SDLC, Project, SharePoint.

MphasiS an HP Company, India
Nov ’08 – Jan ’13

Project Manager– IT Infrastructure

Roles and Responsibilities

Responsibilities Production Support Project management, Vendor Management, Requirement gathering, Data Analysis, Defining Product Road map, Business Process Excellence, Gap Analysis, Stake Holder Management, Effort Estimate and Budgeting, Defining Product Road map, Business Process Excellence, Responding to RFP’s, and preparing RFI

Projects Affinia – End to End Life Cycle of all Infrastructure projects.

Methodology & Techniques Agile Scrum, Waterfall

Tools Salesforce, Jira, Sharepoint, MPP, MS Visio and MS Project

Project Documents Prepared Project Scope document, MPP, Product Backlog, Scrum Meeting report, Bug Dashboards, WSR, Project Forecasting, Project Data Metrics, Writing Project Stories, Process Documentation, Requirement documentation, FRD, SOPs

Technologies HTML, CSS, .Net

Project Quality initiations Unit testing and Project reviews

Testing tools QTP, and Manual testing, Jira for bug tracking

Achievements Became the SME for all Affinia projects across Mphasis.

 Strategy and Governance

 Business Relationship Management

 Project and Program Delivery

• Excellent problem-solving and critical-thinking skills

• Technical Skills

EDS
Aug’06 – Nov‘08
Team Leader – Service Desk

Roles and Responsibilities

Responsibilities Maintain daily, weekly and monthly SLAs, Level 2 point for any escalations, improve CSAT, KPIs for the team, monthly score card and share feedback, improve client relationship

Client: Xerox – Tier 1 Service Desk

Achievements: Became a team leader in a span of 9 months from joining the service desk. Awarded the best advisor with a score card of 4.8 as an average for 6 months in a row.

IBM Daksh, Mumbai
Customer Care Representative
Mar’05 –Jul’06

Roles and Responsibilities

Responsibilities Customer Service, Handle level 1 calls from Citibank NA clients with regards to their queries on their banking account.

Client: Citibank NA

Achievements: Awarded the rookie of the training batch.

Ste’ ParamTex, Africa & Kuwait – Senior Textile Merchandiser Feb ’03 – Feb ‘05

Roles and Responsibilities

Designation Sr. Textile Merchandiser

Responsibilities Meeting with buyers with regards to what their requirements, Knowledge of current markets in US, Europe and Asia

Client Local buyers in Africa & Kuwait

Intertek Testing Services, Vikroli – Senior Lab Technician May’02- Jan ‘03

Roles and Responsibilities

Designation Lab Technician

Responsibilities Test various garments and fabrics to check on different parameters as per ISO standards

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TECHNICAL STRENGTHS:

 ITIL V3 Foundation

 MS Project Planner

 Ticketing tool : Jira, Team Track, Service centre

 MS Office

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Volunteer :

 Active member of an NGO “Shanti Niketan” in Vasai (East) that helps the old age people.

 Active member of an “Bal Krida” in Vasai that helps children in their up-bringing.

 Part of Company CSR team that visits “Anand Niketan” and plants tress twice a year.

I am very passionate about helping other especially children when it comes to their up-bringing and schooling. I have been part of the above NGOs for, the past 10 years and I make it a point to visit them atleast once a month and spend my weekend with them which enlightens them and gives me inner peace.

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EDUCATIONAL & PROFESSIONAL DEVELOPMENT

 Diploma In Textile Chemistry , 1999 – 2002

SASMIRA, Mumbai, Maharashtra,, India

Passing Aggregate 76.13%

 Professional Certifications

 PMP trained, to be attempted in 4th Quarter 2015

 ITIL V3 (Foundation) Certified.

 PRINCE2 Practitioner Certified

 Lean Six Sigma Black Belt trained – To be attempted in 4th Quarter 2015

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PERSONAL DETAILS

Date of birth: November 24, 1981

Languages Known: English, Hindi, Marathi, French and Arabic

References: Available on Request