Tel: +44 (0) 2079890750

Global Recruitment Experts

Access to millions of CV's and
thousands of international jobs

CV, ISTQB Test Analyst seeking IT employment in UK

I am currently available for work
Serial No: 7505
(19/03/1984, female)
List top 5 skills: functional testing, interpersonal skills, it projects, manual testing
Short Bio:

Kindly note that I am looking to relocate/immigrate to the UK.
My interest in any available/IT position is based towards my readiness for new challenges, my influential personality and ability to communicate in a business like manner. I would gladly appreciate an opportunity for a position and look to successfully add value to your company.
I am currently a Software Support and Test Analyst in the Information Systems Sector (Banking Industry) & based in South Africa. My working experience in relationship building, sales relationships and customer service spans over 8 years and IT experience is 4 years. I am a qualified Test Analyst with ISTQB qualification.
Please refer to CV for further details.
My personality, all things considered, is that of being friendly and calm. I am self-motivated, ambitious hardworking and target driven. I work efficiently alone and co-ordinate well within teams. I have strong analytical and reasoning skills.
References that can attest to the above are available upon request.
ISTQB certification
SQL queries writing certifcate
Testing Exeperience expands over 4 years
Banking experience expands over 5 years

Current location: 

Gauteng, South Africa - View on map

Spoken languages: 

english (fluent)

Locations I am interested in working:

United Kingdom



Education – Tertiary

Qualification ISTQB Foundation Certificate

Year 2012

Institution SASTQB

www.sastqb.co.za – Accreditation can be viewed here

Qualification Writing Queries using Microsoft Server 2008 Transact – SQL

Year 2012

Institution Torque IT

Career History

Period 01 June 2013 – Current

Current Position Support and Test Analyst

Present Company First National Bank – Johannesburg

Industry Sector Banking

Responsibilities BOB

• Investigating, monitoring and resolving of system and business problems to completion.

• Working with Business and Technology on operational issues and fixes

• Supporting channels, Product Houses, Segment owners, other business units and Banks with queries on system functionality and failures

• Communication and ongoing feedback to all stakeholders relating to operational issues.

• Provision of training on current systems as and when required.

• Updating of processes and documentation

• Proactively looking at ways to improve systems and processes.

• Monitoring and overseeing the daily running of the various applications and pollers

• Adding, maintaining, and checking of data pertaining to systems under the areas control

• Identifying and escalating data anomalies.

• Provide input throughout the SDLC to ensure quality of changes/fixes

• Assist with formulation and updating of test plans and test packs

• Perform and/or assist with system and Quality Assurance testing

• Perform User Acceptance Testing

• Checking live functionality after implementation of changes/fixes

• Testing is done on various channels/systems, such as; Hogan, SmartRem, Internet Banking, Cellphone Banking (Pre and Post login)

Period 3 January 2012 – 17 May 2013

Current Position Software Support and Test Analyst

Present Company Nashua Mobile – Midrand

Industry Sector Information Systems

Responsibilities Cactus

• Executing Test Cases on a daily basis to test software before loading it to ensure correct information is processed

• Performing User Acceptance Testing with the end users to ensure correct information is tested before it can be processed as per set deadlines

• User Profiles for new users and allocating user access accurately on different software applications within the required turnaround time to ensure that users are able to work

• Loading and updating new franchise information on cactus to ensure that they get correct access as per set deadlines

• Escalating requests for more customized reports to the Developers and doing follow ups with the users to ensure that customers are happy

• Reports; Data usage reports for internal staff

• Emailing and loading billing and data usage reports on CDs and distributing to the relevant people.

• To ensure that proper processes and channels are followed to deal with daily issues.

• Assist users telephonically and via Cerberus.

• Remain up to date with Service Providers products.

• To train and upskill new members of team and ensure processes are documented and are easily accessed through the IT Web Site.

SQL

• Extract reports

• Extract test data

• Query data

• Using stored queries and creating new queries

Period 3 May 2010 – 23 December 2011

Current Position Help Desk Operator

Present Company Nashua Limited – Woodmead

Industry Sector Information Systems

Responsibilities AS400

• Writing of AS400 queries

• Reports sent daily to franchises via AS400

• Manage user problem system on AS400

• Investigating and solving of AS400 user requests

• Assist users telephonically

• Testing program changes

• Send out detailed enhancement messages to franchises notifying them of changes

• Move programs from testing system to live system

• Maintain and Cleaning of data libraries on AS400

• Check daily Excalibur Reports successfully FTP’d to franchises

• Extracting data from AS400 into Excel

Data Assist

• Create and delete users on system

• Create Cubes , Charts and Dashboards

• Maintain and Manage system

• Create new reports as per clients requirements

Period 01 June 2009 – 30 April 2010

Current Position Management Information & System Analyst

Present Company Nashua Finance (Quince Capital) – Woodmead

Industry Sector Finance

Responsibilities MANAGEMENT INFORMATION

• Collating, analyzing and balancing information

• Compiling of month end reports such as :

• Base Classification & Graph (Nashua , Panasonic , Siemens , Quince)

• Nashua Age Analysis

• Manuel Base for Quince & Panasonic

• Over 500K PV sent to Nashua Cape Town

• Nashua Settlements

• Nashua Exception Report

• Nashua Exposure Report (Breakdown of total exposure for the franchise including eg; Loans , Doubtful Deals & Settlements)

• Nashua Durban Base

• Evergreens (Expired contracts that are still billing)

• Assistance with CPC Reporting

• Overdues & NOCR’s

• Compiling of board packs for executive management team

• Administer all company HSDPA & cell phone contracts on behalf of users with Nashua Mobile

• Recon users statements with company bank account

SYSTEM’S

• Conduct daily change of Metro File tapes (back up)

• Co ordinate logging of IT issues and system calls

• Co ordinate AS400 issues and logging on and off calls

• Prepare cheque requisitions and make payment for monthly costs

• Follow up with Resolution for all calls logged

• Update Asset Register as deemed necessary

• Provide support to outsourced IT specialist

• Assist in Disaster Recovery Plan & SLA requirements as per business requirements

Period 01 March 2009 – 30 May 2009

Position Sales Co-ordinator, PA for Managing Director & Office Administrator

Present Company Nashua Finance – Woodmead

Industry Sector Finance

Responsibilities • Load applications for Panasonic Franchises

• Assist franchises with obtaining required documentation for deal to be approved

• Management of MD’s diary

• Flight and Travel Arrangements for all staff

• Typing as required for management

• Mailing to franchises via email/mail merge or post

• Co-ordinating and organizing of meetings

• Escort visitors to and from reception or respective meetings

• Distribute mail received to necessary individuals.

• Log any IT related queries on IT Helpdesk

• Order and send flowers/fruit baskets when necessary

• Call screening, message taking and rerouting calls when applicable

• Copying for management when required

• Collect and distribute newspapers and magazines to management

• Arrange biscuits/drinks for management meetings or when visitors arrive

• Maintain and order stationery when required

• Order and manage the stock of courier bags and waybills and liaise with courier company for deliveries.

• Arrange for collections and deliveries on behalf of the company.

• Maintain office issues ie; Service of printers and fax’s.

All office equipment to be fully functional

Period 7 July 2008 – 28 February 2009

Position Sales Co-ordinator

Present Company Quince Asset Rentals – (Sunninghill)

Industry Sector Finance

Responsibilities • Maintain Helpline

• Assist clients with interest rates and all other queries

• Provide support to consultants based onsite and offsite

• Maintain relationships with dealers/brokers and staff

• Assist in achieving monthly discounting sales targets and budgeting discounting for the year

• Attend weekly feedback meetings with Relationship Manager & Development Director

• Discuss declined deals and pending deals with Relationship Manager

• Daily follow up on Deal Status Report – Liaise between credit vetting and dealers/brokers on an ongoing basis regarding deals approved /declined or pending.

• Assist in obtaining outstanding quality control documentation from dealers/brokers.

• Compile Daily Discounting Report

• Compile Monthly Discounting Summary

• Compile bi weekly Approval Analysis Report

• Call screening, message taking and rerouting calls when applicable

• Assist with any adhoc responsibilities

Period 23 July 2007 – 30 June 2008

Position Service Advisor

Present Company First National Bank – Menlyn Branch (Pretoria)

Industry Sector Finance

Responsibilities • Staff Management, Support & Development

• Scheduling of all frontline staff

• Responsible for time management of staff

• Public Relations / Developing Relationships

• Redirecting all clients to correct queues

• Advising clients of necessary documentation

• Escalation – Dealing with irate clients, conflict handling and Hello Peter queries

• Remain up to date with FNB products and third party products

• Resolve escalations from Visitor Comments Book

• Facilitation of Weekly & Monthly Branch Meetings

• Facilitation of Training requirements for staff – Product Knowledge

• 12 month Service Plan compilation

Period 16 Oct 2006- 11 April 2007

Position Acting – Admin Manager Assistant / Co-ordinator / Service Advisor / CSR

Present Company First National Bank

Industry Sector Finance

Responsibilities Admin Manager Assistant

• Analysing and Actioning of 12 different Banking Reports

• Verifying of all supporting documentation received

• Ensuring all procedures and policies are followed

• Management of all account transfers

• Management of all investments

• Staff support and development

• Management of all escalated client queries

• Information Management

• Examining of all business practices pertaining to Opening and Closing of Personal / Business Accounts

Co-ordinator

• Staff support and management

• Management of all escalated client queries

• Actioning of fax instructions

• Signature verification to issue cheque books and credit cards

Service Advisor

• Scheduling of staff (tellers & consultants)

• Responsible for time management of staff

• Redirecting all clients to correct queue

• Advising all clients of necessary documents required

• Escalation – Dealing with irate clients and conflict handling

• Remain up to date with FNB products and third party products

CSR

• Public Relations / Developing Relationships

• Representing / Selling / Target Driven

• Informing & Investigating Customer Queries

• Takes on responsibilities beyond job description

• Foreign Exchange

• Internet Banking

• Investments

• Homeloan Applications & Queries

• Opening and Closing of Personal / Business Accounts

• Credit Card and Personal Loan Applications & Queries

• Remain up to date with FNB products and third party products

Period 1 June 2006-14 Oct 2006

Position Call Centre Consultant

Present Company SA Homeloans

Industry Sector Finance

Responsibilities • Handling of telephonic/faxed client queries and actions.

• Management of all client queries ( S A Home Loans products & Third Party Products )

• Email / Fax necessary application forms to clients.

• Pass sales leads to tele-centre administration

• Follow up on all outstanding documentation and queries.

• Regular feedback to client on outstanding queries.

• Pre qualification for additional funds on the clients home loan

• Management of Web communication

• Remain up to date with SA Home Loans products and third party products

Period 14 Feb 2006 – 31 May 2006

Position Branch Administrator

Present Company SA Homeloans

Industry Sector Finance

Responsibilities • Analysing of applications submitted from consultants

• Resolve application queries & supply progress report to consultants

• Contacting Valuators for valuations – negotiating & discussing

• Negotiation of interest rates with clients

• Conducting of Credit Checks

• Updating of information data – bank reports & bank codes

• Maintaining SA Homeloan standards to achieve customer satisfaction & company growth in terms of targets

Period Sept 2003 – 11 Feb 2006

Position CSR – Customer Service Representative

Present Company First National Bank – Eldoraigne

Industry Sector Finance

Responsibilities • Public Relations / Developing Relationships

• Representing / Selling / Target Driven

• Informing & Investigating Customer Queries

• Takes on responsibilities beyond job description

• Foreign Exchange

• Internet Banking

• Investments

• Homeloan Applications & Queries

• Opening and Closing of Personal / Business Accounts

• Credit Card and Personal Loan Applications & Queries

Period Jan 2003 – Sep 2003

Position Express Teller

Company First National Bank – Eldoraigne

Industry Sector Finance

Period 19 Aug 2002 – 27 Dec 2002

Position Teller

Company First National Bank – Laudium

Industry Sector Finance

Responsibilities • Teller Skills

• Customer Service

• Withdrawal and Deposit transactions

• Attend to change requisitions

• Attend to encashment of cheques

• Balance cash holdings on a daily basis

• Cross selling of bank products

• Administrative Duties – Filing of Cheque Books

• Shredding of Bank Cards not collected & correlate to relevant banking divisions

• Maintaining FNB standards to achieve Service Excellence