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CV, Internationally Experienced Resort Hospitality and Event Manager

I am currently available for work
Serial No: 5188
(02/04/1984, female)
List top 5 skills: account management, business development, client relationship management, direct marketing strategies, event management, performance and engagement
Current location: 

United Kingdom - View on map

July 2009 – to date:  The Positive Company  - United Kingdom - Producer                                                                                                          

Lead sales, marketing and event management for a cutting edge leadership training and conference business.

  • Responsible for new business sales and client relationship management working closely with clients in banking, insurance, retail, construction and government.
  • Manage business relationships with key individual clients, including business leaders, members of parliament, broadcasters and sports personalities.
  • Create client proposals detailing training delivery, costs and outcomes.
  • Design and deliver marketing content across social media, online and video, including creating an html coded facebook page, mailchimp newsletters, brochures, cards and online articles.
  • Edit and publish training content on leadership and employee engagement, creating e-books, newsletters and magazine articles.
  • Organise and manage many large conference events, including venue procurement, dressing and layout and event management.
  • Run the office and manage the diaries, scheduling and travel of busy speakers, consultants and trainers.
Sept 2008 – June 2009:  Wyndham Vacation Resorts Asia Pacific - Sales Consultant & In-house Resort Host Australia

  • Headed the combined efforts of the Sales and Operations team of 12 members.
  • Selling vacation packages of up to $75,000AUD value by conducting consistent and accurate sales consultations and negotiating contracts with corporate clients such as KPMG and Qantas.
  • Monitored and analysed the monthly sales figures and Key Performance Indicators and communicated insights with Sales Director.
  • Oversaw the creation of promotional material to be included in corporate magazines, newsletters and electronic mail-shots.
  • Reason for leaving: Returned to the UK.
Dec 2004 – Sept 2008:  The Eton Group - Front of House Manager - United Kingdom

  • Responsible for 11 members of front office staff, including nights, reception, reservations and porters.
  • Delivered regular training and development to all front of house staff in accordance with company policy and standards with genuine passion for encouraging each team member’s personal development.
  • Understood and communicated current and new legislation to all staff for continual compliance.
  • Conducted quarterly one to one appraisals for all team members and weekly Monday morning team meetings.
  • Full departmental budget management and key performance indicator target management.
  • Maintained and built business relations with suppliers and negotiated on-going and new contracts.
  • As part of the senior team, took weekly Duty Manager responsibilities for the whole hotel and often covered the roles of Sales Manager and General Manager.
  • Hosted familiarisation trips and attended industry exhibitions and networking events.
  • Built strong relationships with prospective clients at both leisure and corporate levels.
  • Deployed to London properties to offer assistance with delivering departmental training when required.
  • Reason for leaving: Moved to work in Australia.


  • Leeds Metropolitan University, United Kingdom (September 2003 – June 2007)
  • Bachelor of Arts (Honours) International Hospitality Business Management (2:1)
  • 12 month, approved industrial placement in Canada for The Fairmont Hotels and Resorts Group.
  •  Leeds Park Lane College, United Kingdom (September 2001 – June 2003)
  • A-Levels: Business Studies, (B); Information Technology, (C) and Law, (C).
  • St. Wilfrid’s High School, Featherstone UK (September 1995 – June 2000)
  • GCSE: Maths, (C); English (B); French, (B); Information Technology, (B); Graphic Design & Technology, (B); Geography, (B); Religious Education, (B); Triple Science Award, (A, B, B).


CRM & Hospitality Management Systems Delphi, Holidex, Opera, Micros, Aremis Portfolio, Brilliant and Hirum amongst other client database programs. Experienced user of Mac programs and Microsoft Office software, highly literate of technologies with fast adaption skills and an intuitive understanding of software.


Being active - Yoga, running, golf, stand up paddle-boarding and diving.

Personal development - I have a deep fascination in personal growth, positive psychology, developing mind-set and coaching.

Travel - I have a keen interest in experiencing different cultures, people and food.

Spoken languages: 


Locations I am interested in working:

Australia, canada, Italy, new zealand, Singapore, spain, switzerland, United Kingdom, United States