CV, Indian SAP Project and Program Manager including Service Delivery

I am currently available for work
Serial No: 15314

Skills keywords: 
Short Bio:

-Having 16 (overall 23) years of SAP hands-on practice, Program & Project Management, Consulting, Business Planning experience with all project stages including partnership development & customers satisfaction strategies.
-Executed SAP Greenfield (5), AMS (5), Roll-Out (2), Re-Engineering (1), Testing (2) multi-million US$ projects within Fixed bids & T&M.
-SAP Ind. exposure: Automobile, Banking, Construction, FMCG, Manufacturing, Pharmaceutical, Govt. & Public Sector.

Current location: Maharashtra, India - View on map
Nationality: Indian
Preferred Sector of Employment:  IT and Technology
Spoken languages: english
Location I am interested in working: Anywhere

Professional Experience

 09/14-Til Date Delivery Project Manager, Arete Global, KSA

 05/13-02/14 Delivery Project Mgr, Soltius Middle East, Dubai, UAE  06/00-09/02 Consultant Acct, Dar Al Riyadh, KSA

 10/98-05/00 Proj. Finance Incharge, Punj Lloyd, India

 11/11-04/13 Program Manager, iGATE Global Solutions, India

 06/96-10/98 Accountant, ASEA Brown Boverie, India

 09/08-07/11 Project Manager, IBM India Pvt. Ltd., India  04/95-05/96 Accountant Eagle Flask Ind. Ltd., India

 10/03-09/08 Project Manager, Tata Technologies Ltd., India  05/87-12/89 Accountant, Bharat Eng. Co., India


Project Management Professional Solution Manager, SAP Partner

ITIL®V3 certified Net Weaver and Portal, SAP Partner

Countries Travelled & Worked

◊ USA ◊ Denmark (Europe) ◊ South Korea (APAC) ◊ Dubai (Gulf) ◊ Saudi Arabia (Gulf)

Assignment History

1. Arete Global, Riyadh, Kingdom of Saudi Arabia

Client: Arabian Gulf Manufacturers Ltd., Jeddah, (KSA), Industry: Plastic Manufacturing, Proj: Greenfield, (Sept.14-May 15)

Arabian Gulf Manufacturers Ltd. popularly known as AGM is an advanced High-Technology plastic Manufacturing Company and is the leader in entire Middle East. It is founded in 1965 with headquarter in Jeddah, Saudi Arabia,

Team Size: 15

SAP (EHP 7) Modules & Tech: FI, CO, SD, MM, PP, PM, QM, HCM, ESS & MSS, Assets Accounting, Travel Management,

Enterprise Portal, ABAP, BASIS etc.

 Developed detailed project plan, work breakdown structure, tools and templates including stakeholder management plan and communications plan.

 Created the governance model for managing the development and ongoing deployment of the template.

 Provide program management and project oversight to deliver high quality blueprint that streamlines business processes and leverage maximum SAP standard functionality.

 Provide management and strategic direction to a project team and share responsibility (with Business Partner) for the project development, budget and schedule.

 Identified analyzed risks & issues and established contingency plans and identify trigger events and responsibilities for initiating mitigating action.

 Manage key stakeholders expectation (standardization versus localization) and provide strategic direction and oversight during the business process articulation exercise.

 Responsible for quality of the project management services, setting PM standards and common project management practice for AGM.

 Managing relationship with project stakeholders and keeping them informed of progress and issues in order to manage expectations on all project requirements and deliverables.

 Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.

 Collaborating with other teams and departments to ensure a smooth project management.

 Created training and knowledge transition plan for client employees to acquire SAP skills and gain end-to-end solution ownership.

 Proactively managing project stakeholder satisfaction to position and secure customer reference and success story, Coaching & Mentoring.

2. Soltius Middle East, Dubai (UAE)

Client: Engineer’s Office, Dubai (UAE), Industry: Construction, Project: Re-engineering (May 13 – Feb. 14)

The EO is the private office of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, VP of the UAE and Ruler of Dubai. It is responsible for design, procurement, construction and maintenance of facilities for the Royal Family in Dubai and the UAE. Typical projects include Palaces, Majlises, private islands, staff accommodation and community projects.

Project: It is a re-engineering cum reimplementation project where MM Business processes review; Process re-engineering, Process improvement, User training, Master Data, SAP Security and post Go-Live support in Procure-to-Pay (PTP) areas.

Team size: 10

 Responsible for the definition, documentation and execution of project, actively participating in all project phases.

 Effectively estimates costs, timescales and resource requirements for the successful delivery of the project to an agreed scope.

 Developed project schedule along with project plans to create a robust work breakdown structure (WBS) to manage deliverables to meet project milestones on time and budget.

 Proactively identifying changes in work scope and ensure appropriate planning measures are taken with stakeholders to reassess and amend the scope of work requirements, budget and timeline.

 Identified, assessed and managed project risks, issues and gaps to the success of the project.

 Managing the change control procedure gaining agreement for revisions to the project(s) from project sponsors.

 Ensured that realistic project and quality plans are prepared and maintained and tracks all activities against the plan, providing regular and accurate reports to senior management, and client management as appropriate.

 Monitored costs, timescales and resources used, and take action where these deviate from agreed tolerances.

 Managed the RICEFW inventory and let the effort estimation work for the project realization phase.

 Managed the execution and verified output of blueprint activities including SAP high level solution design, custom development, fit gap analysis and RICEFW inventory creation.

 Created training and knowledge transition plan for client employees to acquire SAP skills and gain end-to-end solution ownership.

 Maintained project documentation and updates to relevant knowledge management bases; analyze lessons learned and share with the organization’s project management community.

 Set and managed project expectations with team members and stakeholders.

 Provides effective leadership to the project team ensuring that team members are motivated and developing their skills and experience.

3. iGATE Global Solutions, India

Client: The Mosaic Company (USA), Industry: Manufacturing, Projects: Implementation/AMS/Upgrade (Nov. 11 – Apr. 13)

Project Description: The Mosaic engagement has Rollout, AMS and Upgrade projects. AMS support for USA, Canada,

China, India, Argentina, Chile and successfully completed “Rollout” project for Brazil.

Team size: 105

SAP Modules & Tech: FI, CO, SD, MM, PP, QM, APO, XI/PI, BI, Treasury, Assets Accounting, ABAP, Basis, SAP Security,

Open Text (VIM), Sales Force Dot Com (SFDC), Informatica, Project & Portfolio Server etc.

 Defined appropriate delivery model for customer project as a composition of pre-defined services, on-site delivery, Global Delivery, Custom Development as needed to deliver on customer success.

 Ensured excellence on defined internal success parameters such as Schedule, Cost, and Process adherence, Quality of deliverables, minimum rework, planed effort and higher customer satisfaction.

 Ensured excellence for customer success parameters such as meeting customers’ business objectives, planned budget, on time delivery, leading to satisfied customer.

 Works effectively with internal organizations to execute consulting and project planning methodologies, tools and standards, and provides ideas and strategies for improvements Cultivates and maintains strong relationships with the client’s management and project teams.

 Actively engaged in new technology ensuring understanding of new developments to produce innovative solutions in the SAP environment.

 Working with other technology groups within the organization and established technical standards and ensured adherence for product development and unit operations.

 Reviewed SOW in project preparation phase, worked and evaluated vendor proposals and bids.

 Managing operations on a day to day basis in production support, to resolve production problems and ensure applications availability. Managing account delivery within the contractual SLAs.

 Analyzed business case, high level business requirements and future growth plan with key stakeholders.

 Formal reviews of the projects and staffing levels regularly and formalize proactive discussions on upcoming resource availability with Resource Management Group.

 Identified training need of resources and ensured high skills fit to match customer delivery concept.

 Ensured availability of resources for BAU and project work is visible for prompt allocation and applied long term resource and succession planning.

 Regularly perform one on ones with direct reportees and conducted performance reviews and career development discussions at least twice a year.

 Involved in people management, Training & Dev., Career & succession planning, Cross skilling, Workshops, etc.

 Improved coordination among team members and enhanced their communication skills to deal with customers.

 Identified and set up quality process and cost saving initiatives to derive customer and company benefit.

 Prepared staffing model to align with estimates and work plans for team.

 Involved in Practice dev., Campus drives, Panel member of functional & managerial round of interviews.

4. IBM India Pvt. Ltd., India

Client: Eureka Forbes Ltd. (India), Industry: FMCG, Project: Application Maintenance & Support (July 10 – July 11)

Team size: 40

SAP Modules & Tech: FI, CO, MM, WM, SD, PP, QM, PM, HCM, ABAP, ABAP HCM, Basis, SAP Security, Enterprise Portals,

Incentive Commission Management (ICM), BI, CRM etc.

 Maintained customer service within agreed scope and ensured timely delivery of INCs, CRs, DRs within agreed SLA’s by maintaining highest quality standard.

 Experienced in diagnosing and resolving root cause of INC and performance problems.

 Managed risks and issues throughout the lifecycle of the project with its prioritization, allocation and resolution to keep the project on-track for delivery in time.

 Managed customer escalations successfully by maintaining strong governance model.

 Steered the team in solving issues that were pending for more than 5 months within 4 weeks.

 Customer applications stabilized by reducing incoming ticket count by 30% in couple of months by providing value addition to the customer to reduce operations cost and reduced incident count.

 Verify proof-of-concept and technical prototypes with technical design and ABAP coding recommendations for consideration during formal build phase.

 Managed unit & integration test of deliverables. Actively participated with “hands on” approach to analyze build quality with UAT and regression tests.

 Resource identification, training and development and its optimum utilization.

 Skill enhancement done for niche skills e.g. ICM, BI and CRM by taking fresher’s on board.

 Set up on boarding and off boarding procedure for the project as per IBM guidelines.

 Supported customer IT team by providing solutions to end user to meet their expectations.

Client: UBS (Switzerland), Industry: Banking, Project: Application Maintenance & Support (Jan. 10 – June 10)

Team size: 55

SAP Modules & Tech: FI, CO, MM, SD, Assets Accounting, HCM, BI, ABAP, ABAP HCM, Basis, SAP Security, Enterprise

Portals (EP), CRM etc.

 Ensured Scope, Budget and Time commitments are met with highest quality delivery.

 Ensured strict adherence to set standard delivery and development methodologies e.g. ITIL, ASAP.

 ABAP coding standards and application architecture strategy and design patterns.

 SAP UI (User Interface) design standards to meet business needs.

 Finalized test strategy & scripts, reviews & test all deliverables to ensure end-to-end application integrity.

 Resource identification, conducting interviews, on boarding, Training & dev. and its optimum utilization.

 Change Request management, Identifying risks and issues its tracking and suggesting mitigation plans.

 Accountable for Project & Quality Audits, Cost estimation, tracking team members’ performance evaluation.

 Managed project team and day-to-day operational aspects of the project.

 Reporting to management e.g. project efficiency statement, monthly deliverables, SLA adherence overview.

Client: AMD Global Foundries (Germany), Project: Project: Application Maintenance and Support (Nov. 09 – Dec. 10)

Team size: 25

SAP Modules & Tech: FI, CO, MM, SD, PS, Assets Accounting, HCM, ABAP HCM, CRM, BI, ABAP, Basis, SAP Security etc.

 Create and execute project work plans which meet changing requirements and finalized test strategy/plan.

 Ensured Scope, Budget and time commitments are met with highest quality delivery.

 Identified project risks and issues, it’s continuous monitoring and suggested mitigation plans for early closure.

 Delivery quality improvement by Root Cause Analysis for complex business issues/problems.

 Drive weekly integration meetings with client/support teams & ensured strict adherence to ITIL, SDLC methodologies.

 Resource identification & deployment, their training needs and optimum utilization and morale improvement.

 Monitored, evaluated and reports on the progress of the delivery team.

 Facilitated knowledge building within team through knowledge transfer sessions & published lessons learned docs.

Client: Arcelor Mittal Steel (USA), Industry: Manufacturing, Project: Proof of Concepts (POC) (Oct. 09 – Oct. 09)

Managed the FI, CO, MM, SD, PP, PM and QM ‘proof of concept’ activities including requirements gathering, fit/gap analysis against the existing solution and solution presentation.

Client: Medtronic (USA), Industry: Pharmaceutical, Project: Validated Regression Testing (Aug. 09 – Sept. 09)

Responsible for project delivery and executed 760 test scripts for FICO, MM, WM, SD, APO, PP and Global Trade Services and handled whole gamut of project activities to the success completion of the project to client satisfaction.

Client: Avaya Inc. (USA), Industry: Telecom, Project: SAP & Non-SAP Testing (June 09 – July 09)

Project Description: Avaya migrated all business processes and custom functionality which is relevant to complete the business process and is specific to the F-box, from the Finance Instance to International operations.

Team size: 15

SAP Modules: FI, CO, MM, SD, PP, GTS, APO, BW etc.

 Formulated test strategy and finalized testing plan, efforts estimation and identified skill requirement.

 Identified processes/scenarios, development objects to be tested and formulated plan for its timely execution.

 Ensured test scripts uploaded on MQC, its execution plan. Maintenance of defect log and its regular tracking.

 Coordinated with onsite and offshore resources for test planning, execution, defect tracking and mitigation.

 Planned and coordinated for client UAT and ensured business requirements were met.

 Identified training needs of resources and helped them to understand testing methodology for project execution.

 Imparted functional and technical knowhow & support to both SAP/Non-SAP teams for smooth script execution.

 Built TCOE for clients focusing on delivery of Test Services based on Manual/Automated test best practices.

Client: ConvaTec, USA, Industry: Pharmaceutical, Project: SAP ECC 6.0 Implementation & Roll out. (Oct. 08 – May 09)

Team size: 35

SAP Modules & Tech: FI, CO, MM, WM, SD, PP, QM, PM, HCM, Travel Mgt., ABAP, ABAP HCM, Basis, SAP Security, Hyperion

 Involved in As-Is & To-Be process study and finalization of blueprints with client and mapping it into SAP.

 Responsible for Functional & Technical Specs, GAP Analysis, System design, Configuration and development.

 Provided solution for A/R, A/P, G/L, Treasury, Integration FI with SD/MM, SAP interface with Hyperion, Travel Mgt.

 Responsible for Testing and getting UAT, Dealt with cross modular consultants and done mentoring.

5. Tata Technologies Ltd., Pune, India

Client: Tata Daewoo Comm. Vehicle Co. Ltd., Gunsan, S. Korea, Ind.: Automobile, Proj: ECC 6.0 Greenfield (Aug 06–Sept 08)

Team size: 10

SAP Modules & Tech: HCM, ESS & MSS, Travel Management, HCM ABAP, Basis, SAP Security, NetWeaver etc.

 Conducted feasibility analysis & assessment for HR project including Budget, Scope, Resource, Delivery schedule.

 Developed communication plan between TDCV and client leadership to seek approval of implementation strategy and project roadmap.

 Created and managed execution of project as per project plan covering Blueprint, Realization, Testing, Cutover and post Go Live support. Facilitated training for end users and training manual.

 Identified risks and issues, uninterrupted monitoring and worked out with team members towards its resolution.

 Collaborated with business process owners and SME to facilitate review and approval of project deliverables.

 Involved in As-Is, To-Be process discussion provided solution for PM (PD, PA, Org. Mgt., Recruitment, Benefits, Compensation), TM, Payroll, Training & Event Mgt., Suggestion Mgt., ESS & MSS, Travel Mgt., HR & Travel Mgt. integration with FI, Quality Mgt., Customized report developed e.g. Productivity calculation.

Client: Tata Daewoo Comm. Vehicle Co. Ltd., Gunsan, S. Korea, Ind: Automobile, Proj: ECC 6.0 Imp/AMS (Jun 05-July 06)

Team size: 23

SAP Modules & Tech: FI, CO, MM, WM, SD, PP, QM, PM, ABAP, Basis, SAP Security etc.

 Project preparation: Project Infrastructure setup, Change control process, Templates (BPRD, Functional specifications, Technical designs and Test plans).

 Blueprint: BPRD, Fit/Gap analysis, RICEF inventory, Application layout.

 Realization: Config rationales, Functional specifications, Technical design specifications, Test plans, Transport strategy, business migration strategy, Disaster recovery/business continuity strategy, Training plan.

 Analyzed project risks/issues and managed quick resolution to those issues working with project team.

 Collaborated with business process owners to ensure timely completion of deliverables and verified that tasks were on track as per plan.

 Reviewed deliverables produced by SAP functional and technical team members and collaborated with business process owners and SME to facilitate review and approval of project deliverables.

Client: TISCO, Industry: Manufacturing, Project: Roll-Out (Dec. 04 – May05)

 Performed gap analysis to translate AS-IS into functional specifications for SAP configuration & custom dev. work.

 Owned complete module solutions wing-to-wing; prototyping, blueprinting, design, build, test, documentation and post Go-live support including interfaces and cross module integration.

 Actively drive issue resolution and closely monitored its progress to ensure solutions are delivered on-time.

 Drive and assist with baseline and integration testing across SAP modules and non-SAP systems.

 Build knowledge of the Enterprise Application Interface in order to efficiently troubleshoot interface issues.

 Partner with the user community to ensure successful and timely User Acceptance Testing.

 Documented all implemented solutions & trained SAP support specialists to ensure successful end user support.

Academic details

 Cost & Works Accountancy (I), ICWAI, India, 1993

 Bachelor of Commerce (Hon’s), Ranchi University, India, 1988