CV, Indian IT project manager seeking opportunities in Middle East

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Serial No: 17604

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Skills keywords: data center, it audits, it project management, ITIL

Short Bio:

 Enthusiastic technologist with very strong communication and balanced technical/management skills.
 8 years of work experience with 5+ years on large scale IT project delivery.
 Worked closely in rollout of ITSM projects.
 Solid understanding of ITIL, ITSM, ISO 9001, ISO 20000 and IT audit standards.
 Proven track record of IT restructuring and streamlining of IT operations.
 Experience of handling IT Infrastructure projects in the area of Datacenter-Build/migrations.

Current location:  India - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology, General Management

Spoken languages: Arabic, english, german

Location I am interested in working: Anywhere

PROFESSIONAL EXPERIENCE

Manager, Projects and Business Development Jan 2014 – Present

Corona Systems and Services ,Kerala, INDIA

Partnered with corona to establish a new division & undertake IT consulting/ technology implementation projects .Additional responsibility of business development helped to stay close to business requirements and engage the client from initial stages until successful delivery.

– Handled major client accounts in defense, manufacturing and ITES.

– Developed long range and short term strategy IT strategy for clients across various business verticals.

– Conducted many independent IT audit, security and assurance assignments.

Projects

– Consulted and responsible for end to end services delivered to prestigious government client including total IT transformation.

– Delivered entire Infrastructure/Security solutions to manufacturing company with 100K USD daily transaction volume.

– Trained and migrated 8o+ member software development team to Agile with Scrum.

Consultant, Infrastructure Management Services August 2013 – Jan 2014

CCS Technologies Pvt. Ltd,INDIA

– Responsible for continuous sales, technology upgrade and projects of major client in Norway (Oil and Gas domain)

– Consulted for major print and media client.

Projects

– ITSM design/ implementation based on ITIL/ISO 20000 for largest media house in INDIA and team size of 250.

– Disaster recovery planning and implementation.

IT Manager May 2011 – April 2013

Elenco Emirates Group, Abu Dhabi ,UAE

Accountable for all IT related matters across all the three group companies totaling USD 300M annual turnover.

– Advocated new engagement model between IT and business units

– Initiated IT restructuring and executed infrastructure/application transformation.

– Driven financial management of IT budgets (USD 2M operational budget).

– Overall responsibility for meeting project objectives within budgeted time and cost.

– Led a group of in house and external resources for projects and operations.

– Initiated continuous auditing of infrastructure, application and controls.

Projects

– Initiated data center construction and operation with DR planning.

– Handled major facility relocations.

– Hardened the security with firewalls, IPS/IDS, DLP clients and Information security strategy.

– Setting up of enterprise wide helpdesk integrating HR, Administration and IT support into ticket based tracking system with 20% more efficiency.

– Headed processes development and policies compliant with ITIL/ISO 9001/ISO 27001/COBIT.

– Upgrade of Servers, ADS, databases and backup strategy.

– Server virtualization with VMware, migration to shared storage.

– ERP Upgrade: Addition of Sales booking, Job costing, RMA and Warehousing modules increasing process efficiency of up to 30%.

– Implemented CRM, POS to support sales and post sales team.

– PABX up gradation and VOIP strategy saved more than USD 50K annually.

Achievements

– Firewall and security implementation strategy selected as case study for EMEA region in the vendor website.

– Invited speaker in many IT forums across Middle East to share the experiences.

Independent Advisor to CEO 2010 –2012

Atlas Healthcare, UAE

– Advisor for enterprise wide restructuring initiative at modern healthcare facility in Dubai.

– Overseen IT, HR, financial functions on IT integration perspective.

Systems Analyst February 2010 – February 2011

Client: Abu Dhabi Ship Building, UAE (Defense sector ship builder)

– System and business analysis of all major IT projects

– Team member in Information security program.

– Selected and trained by management to perform departmental audit based on ISO 9001, OHSAS 18001 and ISACA guidelines.

– Team member for contract evaluation of ITES transition to independent service provider

– Complex IT project rollout in 2500+ user environment.

Projects

– Document Management System implementation.

– Intranet/Internet implementation.

– Configuring IT helpdesk, ticketing and self service portal.

– Monitoring web servers and application servers.

Independent IT Consultant January 2009 – January 2010

India/ UAE

– Implementation of accounting packages/ERP modules.

– Transaction setup and data migration.

– Building custom reports on packages like crystal.

– Building windows workgroups and domains for print, file sharing and internet access.

Technical Support July 2008 – December 2008

Sutherland Global Services, INDIA.

– Introduced to IT support and gathered strong process knowledge in offshore support and out sourcing.

– Supported several customers in US in L1/L2 initially and promoted to escalated support helpdesk.

– Support of business internet services including DSL, cable modem, T1, Fiber to the premises, ISDN, MPLS etc.

– Tracking team performance and weekly reporting to Team leader.

Technical Trainer 2005-2008

– Part time engagement together with university studies.

– Worked with various IT training companies and undertook independent training assignments on Java, Visual Basic, .NET, Oracle and SQL Server.

EDUCATION

Bachelors in Technology , Information Technology Engineering

2004 – 2008

ACTIVITIES & AWARDS

– Case study of identity based security strategy published by Cyberoam Inc. at http://www.cyberoam.com/downloads/CaseStudies/ElencoEmiratesGroupCaseStudy.pdf

– Invited speaker at IT practices UAE; the forum of IT Managers Topic: Security and ROI.(Approaching security from financial perspective).

– ISACA Member