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CV, Indian Hospitality Manager seeking Job in UK, has UK experience

I am currently available for work
Serial No: 9608

List top 5 skills: competency mapping, customet orientation, leadership, organisation development, people management, policy making, recruitment & selection
Short Bio:

• An astute professional with over 8 years of exposure in Food & Beverage Operations, HR Operations, Recruitment, Performance Management, Employee Relations and Compensation Management
• Expertise includes Skill Management, Training & Development, Talent Management and Rewards & Recognition
• Deft at implementing organizational strategies to enhance organizational efficiency & motivation of the employees.
• Knowledge of and ability to work competently with computers, Microsoft office suite, POS

Current location: 

West Bengal, India - View on map

Nationality: 

Indian

Spoken languages: 

Bengali, english, Hindi

Locations I am interested in working:

Singapore, United Arab Emirates, United Kingdom



CORE COMPETENCIES

• Adaptability – willingness to be flexible in a changing work environment.

• Relationship Building – establishes and maintains respectful and cooperative working relationships.

• Effective Communications – communicates effectively with others.

• Problem Solving – recognizes and acts to resolve problems. Analyzes options and assesses risk and impact.

• Customer Focus – provides excellent service to both internal and external customers.

• Strategic Agility – Anticipates future needs, opportunities and consequences. Uses a proactive approach to take action and achieve desired outcomes.

• Innovation – Strives for innovation in the workplace. Champions new ideas and creative solutions.

ORGANIZATIONAL EXPERIENCE

Since Jul’07: Holiday INN, Northampton

Jul’07-Jun’09: Food and Beverage Supervisor-(Northampton West) Flore, Northampton, (United Kingdom)

Oct’09-Dec’11: Food and Beverage Supervisor & Duty Manager- Northampton, (United Kingdom)

Jan’12-May13: Assistant Food and Beverage Manager – Holiday INN Walsall M6, (United Kingdom)

Since August’13-Present:. Assistant Food and Beverage Manager – Capitol Hill, Ranchi, (India)

Highlights

As Assistant Food and Beverage Manager

• Helping to implement the Financial Year’s Budget.

• Recruiting and selecting employees for Food and Beverage operation.

• Reviewing hotel forecast’s to ensure cost’s are controlled and in line with sales.

• Ensuring all employees undertake training for their position to maximize service, production and efficiency.

• Conducting employee performance evaluation.

• Directing and coordinating the Food & Beverage Operations.

• Ensuring delivering of Brand Standards at every opportunity.

• Maintenance of POS, Menu introduction.

• Labour Scheduling- F & B Rota, check all the hotel Rota.

• In charge for running wedding and private parties

• Responsible for GSTS in the hotel.

• In charge for ordering, stock takes for bar audit and stock rotation of the food and beverage department.

As Food and Beverage Supervisor & Duty Manager- Northampton

• Significantly contributed in implementing Financial Year Budget

• Assessed the hotel forecasts to ensure costs were controlled and in line with sales

• Acted as an In-Charge for ordering, stock takes for Bar Audit & Stock Rotation of the Food & Beverage Department

• Credited as the Best Employee

• Achieved ‘Service Excellence Award’ 2009-2010 from IHG in EMEA

• Essayed a stellar role in:

o Ensuring all employees undertake training for their position to maximize service, production and efficiency

o Conducting employee performance evaluation

o Directing and coordinating the Food & Beverage Operations

o Delivering Brand Standards at every opportunity

o Maintaining POS and introducing Menu

o Handling Labour Scheduling- F & B Rotas and assessing all the hotel rotas

o Managing GSTS in the hotel

As Food and Beverage Supervisor-(Northampton West) Flore, Northampton

• Rendered assistance in effective management and delivery of all Bar, Restaurant and Conference Food & Beverage Activities

• Functioned as a team leader within the Food and Beverage operations

• Headed Bar Audit & Stock Rotation of the Food & Beverage Department

• Recognised as the Best Employee

PREVIOUS EXPERIENCE

Apr’06-Apr’07: Capitol Hill, Ranchi, India as Restaurant and Bar Supervisor

Pivotal in increasing sales in the bar and restaurant. Acted as a Team Leader within Food & Beverage Operations. Led effective communication and human resource management and followed effective stock control procedures.

Feb’04-Mar’04: The Ffort Radisson (Raichak), Kolkata, India as Operational Trainee

Jul’03-Jan’04: Outback Steakhouse, Kualalumpur, Malaysia as Operational Trainee

Worked in Outback Steakhouse, Malaysia as an Operational Trainee in F&B Service & Marketing Department.

Mar’03-Jun’03: MBD Airport Hotel, Kolkata, India as Operational Trainee

EDUCATION

2011 M.Sc. (International Business & Human Resource Management) from De Montfort Business School, Leicester, UK

2006 B.Sc. (Hons.) in Hotel and Restaurant Management from Oxford Brookes University, UK

2002 B.A. from Asutosh College, Calcutta, Calcutta University

Certifications

• Certified HACCP Professional from SGS Group

• Course in “Conversational English” from The British Institutes, Kolkata

DISSERTATIONS

• The Effectiveness of Training within U.K Organisations: A Case Study on Holiday Inn Northampton

• The Service Excellence in the Restaurant: The Key Parameters

IT Skills:

Well versed with BASIC, C, MS-DOS, Windows 95/98/2000/XP, MS-Office, Fidelio 6.02, Micros, Brilliant and Epos