Coordinate with Cisco Installation team & configure the CTS end points on CUCM & CTM.
Providing trainings to the Stake holders/end users & obtaining acceptance reports.
Supporting user queries, analyze WAN/LAN issues, Video quality / call drop issues, troubleshoot based on the user inputs & Codec logs & take necessary actions to fix the issue.
Troubleshooting Booking issues & analyzing the restrictions on the generic mailbox integrated with CTS.
Providing design & proposing Firewall changes to group country engineers to allow EX90’s to register from different countries over internet as these units does not support over proxy.
Generate User guides based on the different connecting scenarios & train the Director EA’s for interoperability connections.
Upgrade Telepresence core devices.
Uploading new templates on TMS for latest versions of EX90’s / MOVI’s to enable provisioning & management features.
Create Inter-op bridges on MCU & remotely connect end points based on VIP requests.
Managing & Supporting 150 Ex90’s, 300 Movi clients, 55 CTS endpoints across 12 countries in Tesco estate.
Raise TAC case with Cisco for hardware faults which is beyond our support boundary scenarios.
Closely Monitor & support Multipoint Board Director Telepresence calls.
Worked as Network Engineer with Tesco HSC (Bangalore) for US (Fresh&Easy) support (Since Jan 2008 to Dec 2009)with over 5+ years of experience in installation, configuration, and administration and troubleshooting of LAN/WAN/Wireless infrastructure using Cisco Routers/Switches & AP’s. Have good experience on Troubleshooting wireless issues & configuring Cisco Wireless LAN Controllers.
Prime Responsibilities:
Directly responsible for overall stores network (LAN/WAN) setup for US infrastructure serving more than 150 stores for Fresh & Easy division.
Responsible for wireless Lan controller management, support & troubleshooting in US Distribution center
Implemented remote RSA administration for Level 1 team for US infra
Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure.
Re-engineering of wireless network design to eliminate signal interference & improve the connection stability of all wireless nodes
Knowledge of VB scripts to automate day to day networking schedule.
Trouble shooting and problem resolution of elusive users network difficulties
Evaluation of new network technologies, management, and analytical tools Preparation of new network technology strategies and implementation recommendations
Established HTML based network uptime verification page, utilizing common SNMP & ICMP based network protocols.
Manage Switches Hubs and other network Devices Manage Windows Domains, proxy server.
Worked majorly on Cisco 4500, 3500 series switches, Cisco 2800 series routers and ASA 5500 series.
Managing Cisco & Aventail Out of band switches and KVM Switches
Re-engineering of enterprise network designs to meet increasing customer demands
Trouble shooting and problem resolution of elusive customer network difficulties
Evaluation of new network technologies, management, and analytical tools
Preparation of new network technology strategies and implementation recommendations
Tool based design verification utilizing network simulation tools
Worked as Network Engineer with Tesco HSC (Bangalore) for India support(Since September 2006)
Prime Responsibilities
Network Administrator
Managing and Maintaining around one thousand nodes with 15 Cisco 4500 series access switches, Two Cisco 6500 CATOS distribution switches, and few DSL circuits for vendor VPN.
Trouble shooting and problem resolution of elusive users network difficulties
Managing Bluecoat Proxy server.
Managing RSA secure ID server
Supporting web/client based VPN access issues for remote users.
Managing configuration & IOS backup of all networking devices.
VLAN, HSRP, SNMP, Spanning tree configuration & assigning as per the requirements.
Tool based verification on utilizing of network using third party tools.
CAREER HIGHLIGHTS
Technical:
Strong Skills on Cisco / Tandberg Telepresence System
Good understanding & Skills on Wireless.
Highest number of Innovations suggested & implemented to Business.
Using Single Telepresence Content server made it accessible over LAN / Internet by implementing reverse proxy authentication method using secured HTTP path.
Since there was no Booking mechanism available for TP bridges I have proposed & implemented bridge booking over Outlook by registering dummy CTS & forward all to TP Bridge.
All alone moved CTS unit within a day & brought live on new network.
Managing Cisco Wireless Lan Controllers & Access points.
Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure.
Re-engineering of wireless network design to eliminate signal interference & improve the connection stability of all wireless nodes
Trouble shooting and problem resolution of elusive users network difficulties
Evaluation of new network technologies, management, and analytical tools Preparation of new network technology strategies and implementation recommendations
VB Script based routine task automation.
Good understanding on Switching & Wireless protocols.
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