5 Years of call center experience in total. 2.5 years as a Team Leader managing a team of 10-12 members responsible for credit card collections on defaulted cards. I was responsible for the overall team performance. Regular call listening and coaching employees was one of major task along with building different strategies and trying to maximize collection efforts. Team bonding and keeping them motivated to get maximum output. I have worked for both third party as well as first party collections
Education And Qualifications
Bachelors 4 Years Bachelor Degree in Hotel Management (2005-09)
Higher Secondary Bhavan’s Tripura Vidymandir (2005)
Matriculation St.Paul’s School (2003)
Team Leader (2009- Present)
Altisource Business Soultions Pvt. Ltd
• Earned leadership status by setting inspirational goals and setting examples – Superb organizational, motivational, management and time management skills.
• Maximized team performance – Excelled at identifying, developing and using strengths of team members, as well as locating, detecting and resolving problems and weaknesses of each team individual
• Remarkable supervisory experience in call center
• Expertise in providing and receiving coaching and feedback
• Good understanding of call center operations
• Proficient with MS Office
• Ability to review departmental processes and work flows with view of improving efficiency
• Ability to oversee, establish and document departmental procedures
• Ability to update database with accurate information in a timely manner
• Ability to assist in role playing with teammates to gain confidence and experience
• Exceptional leadership, management and motivational skill
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