I am based in India. I have a total of 10+ years of experience in Retail & KPO/BPO Industry. I am currently working as a Freelancer for the BPO industry doing outbound calls and generating leads & sales closures for the client.
Total of 10+ years work experience in Retail Sales, Interior Designing and BPO / KPO Industry with an ability to perform in any industry.
Portfolio of achievements includes increasing revenue, driving quality improvements and improving customer service.
Broad-based background encompasses exceptional work ethic and commitment to organizational objectives.
Proactive team member, team builder and tactical planner with ability to perform under all circumstances.
Contribute to revenue growth of the organization through a combination of creativity, initiative and hard work.
Company: Self Employed – Freelance Consultant (BPO Industry)
From Jan 2013 till date
Job Title: Freelancer
Generate leads and closing the deals with regards to the Services offered by clients in Merchant Service Industry. Help the clients in increasing the customer base and also cross selling various services offered by the client to the existing customers and to the new customers.
• Calling the businesses in US and Canada and speak to the owners/ RPC regarding the services offered by us.
• Fixing the appointments with the owners for the sales team to call them for closing the sales once they show the interest.
• Closing the deals of the customers who are interested in switching their services from their existing service provider to our client.
• Calling the existing customers and pitch them for the new services / products offered by the clients and help them generate revenue by cross selling.
Company: In House
From Feb 2011 – Dec 2012
Job Title: Interior Designer
• Understand the requirements of the clients by doing a site visit and making a initial layout of the premises according to the measurements.
• Prepare the designs as per the requirement and present it the clients for their approval.
• Prepare the final Designs along with the Layout and Elevation plan as per the designs.
• Preparing the quotation according to the project.
• Manpower deployment and monitoring them to ensure the job is done in the right manner.
• Helping the clients in choosing the Laminates and shades for the furniture.
• Once final work is done, giving it a finishing touch with personal attention.
Company: Maple Technologies (Authorised Apple Sales & Service Centre)
From Oct 2008 – Feb 2010.
Job Title: Sales Coordinator
Coordinate with the customers regarding the products and provide them with complete information about the product or services required by them before passing the details to the concerned department/person.
• Attending the customers visiting the store and brief them about the products.
• Convince the customers by giving out the information of the products.
• Passing the customer details / queries to the concerned department.
• Calling the customers to check about the products/services provided by us.
Company: Cheers Interactive (I) Pvt Ltd (KPO)
From Sep 2006 – Sep 2008.
Job Title: Sales Executive
Generate sales by selling advertisement (space selling) and the publications to the companies related to Maritime Industry worldwide.
• Calling the companies worldwide and speaking the RPC for selling the products.
• Convince the customers by giving out the information of the products and telling them how helpful the product can be for their business.
• Preparing and sending order forms to the customers for confirmation of sales.
• Calling the customers again to check if the product they have purchased is been received by them and providing after sales support to the customers.
• Awarded as Performer of the Team.
Company: D’SIGN Architects
From Sep 2004 – Aug 2006.
Job Title: Assistant Interior Designer
• Assist the designers and architects during their site visit and take the measurements of the site.
• Preparing the initial layouts of the designs as per the instructions given by the designers.
• Coordinating with the suppliers for the price list and the materials required for the projects.
• Monitoring the workers by doing a site visit while the work is in progress.
• Once final work is done, do a cross check of the work to ensure that the work is done in the right manner.
Company: Big Bazaar Retail
From Mar 2003 – Jul 2004.
Job Title: Customer Care Executive
• Assist the customers while purchasing the products and help them finding the right products by explaining them in detail about the products as per their need.
• Handling the cash counter and do the billing of the products purchased by the customers.
• Passed S.S.C from S.E.S High School [Thane] in the year 1998-1999 from Mumbai Board.
• Passed H.S.C from Dnyansadhana College [Thane] in the year 2001-2002 from Mumbai Board.
• Pursued Diploma in Interior Designing from India International Trade Center.
• MS-Office & Auto-Cad.
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