CV, India Based Desktop Support Technician Looking Globally

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Serial No: 20312

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Skills keywords: ms office, ubantu, windows 7, windows 8.1, windows xp

Short Bio:

Technical Support in one of the leading share broking firm. I have more than 8 years experience in Tech support field. i am a cs graduate and also acquired diploma in E.Commerce and ceritficate Course in Hardware and Networking. I am Lotus Certified

Current location:  kollam, India - View on map

Nationality: Indian

Preferred Sector of Employment:  IT and Technology, Admin and Clerical, Oil, Gas and Energy

Spoken languages: english

Location I am interested in working: Anywhere

Relevant Qualifications

B.Sc

Diploma in E.Commerce

Certificate in Hardware & Networking

Certification in Lotus Domino Server (IBM)

MCP & CCNA (Course Completed)

NCFM-Capital Market-511023

Career Summary

Presently I and my friend doing BPO Business in my native place
(Mar2012- Present)

We are doing Data Entry work, PDF Conversion work and Excel Conversion work.

IT Officer-DBFS Securities LTD, Cochin
(Feb2008-Feb2012)

• Responsible for providing 1st level / 2nd level support to end-users in troubleshooting and resolving PC/Server problems

• Installation and Troubleshooting of Windows XP, Windows Vista & Windows 7.0

• Installation and Troubleshooting of Odin TWS & Odin Diet (VSAT & VPN)

• Monitoring and controlling the network connectivity logs on a daily and responding to the alerts

• Email Configuration and Trouble Shooting Of MSOutlook & Outlook Express

• User Creation, Modification And Deletion in Active Directory.

• Preparing monthly work status report and updating technology specific documents

FM Engineer-Aviva Life Insurance, Cochin
(May2006-May2007)

 Understand and document customer needs

 Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 300-user environment.

 Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 2000 Professional, Windows XP, MSOffice, Lotus Notes email, Internet connection and hardware/ Peripherals.

 Install and troubleshoot various packaged applications in the Windows environment including Lotus Notes 6.5,Talisma, Webform, MSOffice, and Windows 2000 Server administrative Tools (User Management) etc

 Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues.

 Successfully resolve hundreds of issues monthly without requiring escalation to higher tier.



System Administrator- Vipin & Associates, Cochin
(Jan2004-April2006)

 Installation, Configuration, Monitoring and Administration of Windows 2000 & XP

 Installation and configuration of Both Windows & Linux based operating system and related application

 Configuration of Client machines includes Installation of Operating System, Development Packages, E-mail Clients (Outlook Express / Outlook 2000), Printer, Internet and Antivirus

Desktop Support Engineer-Impact Solutions, Cochin
(March2002-Dec2003)

 Hardware and software troubleshooting, installation and support.

 Installing operating system and application software. and managing LAN Network

 Perform installation and maintenance of personal computers, network devices and peripherals

 Perform hardware diagnostics and repairs.

 Configure operating systems and application software programs.

Provide technical support for users of personal computers either by telephone or on-site relative to desktop hardware and software packages