CV, India Based Customer Service Professional Targeting The UK

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Serial No: 32449

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Skills keywords: administration office assistant, front desk, office management

Short Bio:

EDUCATIONAL QUALIFICATION : MBA
WORK EXP : 2.6 years
COUNTRY INTERESTED IN: UK

Current location:  Pune - View on map

Nationality: INDIAN

Preferred Sector of Employment:  Admin and Clerical, Hotel and Catering

Spoken languages: Hindi, marathi

Location I am interested in working: Anywhere

Qualifications

Exam Board/ Institution/ Year of passing/% of marks

SY.MBA. Pune University Poona Institute of Management Sciences, Pune 2015-16 Appearing

FY.MBA. Pune University Poona Institute of Management Sciences, Pune 2014-15 60.02% (Semester I)

TY.BBA. Pune University G.H.Raisoni College, Pune 2013-14 61.00%

SY.BBA. Pune University G.H.Raisoni College, Pune 2012-13 61.02%

FY.BBA. Pune University G.H.Raisoni College, Pune 2011-12 67.05%

H.S.C Maharashtra Board G.S.M. Junior College, Pune 2010-11 51.83%

S.S.C Maharashtra Board St. Francis De Sales High School, Pune 2008-09 54.30%

IT Skills

Operating systems: MS – Windows 07/XP/Vista.

Proficient command on MS-Word, MS – Excel & Power Point.

Academic Projects

1. A project on “Study on Employee & Employer relations with references” at I CORE TECHNOLOGIES AND SOFTWARE SOLUTIONS, Pune. [ 2012 -2013]

2. A project on “Production & Market Strategy of business” at MESAI AROMA (TALOLE BROTHERS ENTERPRISES). [2013 – 2014]

Professional Career

 MESAI CONSTRUCTION COMPANY PVT. LTD. as a Customer Service Executive
From December 2012 to May 2015
Mesai Construction Company is a commercial infrastructure company in Pune.

Job Description:

o Draft reports, and provide progress analysis.

o Communicate with internal and external partners to meet customer expectations.

o Acknowledging customers promptly.

o Skillfully resolve or appropriately delegate support calls / emails / client queries received via multiple touch points.

o Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information

o Maintaining a strong working knowledge of client portfolios / products with the company.

o Producing file notes after any client meetings, summarizing any additional actions required, including follow-up calls.

 WNS as a Associate – Operations for Air Canada Process – Central Baggage Office
From June 2015 to Till Present.
WNS is a leading BPO in Pune.

Job Description:

o Work on World Tracer Software.

o Inbound and Outbound Call handling.

o Improving the overall customer relationship, delivering reliable administrative support and customer service.

o Tracing Delayed Baggage / Lost and Found Articles/ Pilferage.

o Complaint Handling / Compensation Authorization etc.

Areas Of Interest

Customer Support, Resolving client queries, Administration.

Key Skills

 Work well in a team setting.

 Reliable and ethical, respecting customers’ confidentiality.

 Proactive and highly self-motivated.

 Flexible to work in any shift.

 Ability to maintain confidentiality & Secrecy.

Extra Curricular Activities

Voluntary Services:

 Voluntarily participated in various Blood Donation Camps.

 Participated in recreational activities for the Orphans.

Competencies

1. Team Player

2. Self- motivated and determined

3. Flexible and open to learning

4. Self Confident

5. Meeting deadlines

6. Strong service orientation

Interests & Hobbies

Listening to music, travelling, playing in-door and out-door games, making new friends etc.

Personal Details

Name : Tejashree Date

Father’s Name : Balasaheb Date

Mother’s Name : Savita Date

Date of birth : 8th September, 1993

Sex : Female

Nationality : Indian

Status : Single

Languages

English, Hindi, Marathi.