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CV, Incident, Sales Manager Seeking Work In Western Europe

I am currently available for work
Serial No: 35832
(10/25/1984, male)
List top 5 skills: customer representative, incident manager, it specialist, sales agent, service delivery
Short Bio:

Since leaving high school I have concentrated on customer service sector in sales and IT. I am looking to join an organization in which I can play a significant role.

Current location: 

Belgrade, Serbia - View on map



Preferred Sector of Employment: 

, IT and Technology

Spoken languages: 

english, french

Locations I am interested in working:



To provide service as a Customer Specialist and build a career with a rewarding, supportive team.


Work Experience

Sales Agent, SC Wood Gogos SRL, Bucharest, Romania,
4/15 – present

• Field agent selling doors and windows on construction sites


NOC Operator, AT&T, Brno-City, Czech Republic,
9/14 – 3/15

• Managed network incidents, site updates, installations and hardware replacement

• Restored the failing network systems during incident production in contractual SLAs

• Being customer’s single point of contact over all incident purposes

• Led cross-discipline teams of IT in complex diagnostics of root cause

• Assured soft skills practice, customer management and best behavioral polices

• Assisted in the development of strategic plans for operational activity


IT Support Specialist, PIXMANIA, Brno-City, Czech Republic,
8/12 – 8/14

• Agile methodology based – Support the customer’s eCommerce platform

• Managed incident SLA’s and schedules for improvements

• Held weekly meetings to get approval for bug fixes, new initiatives and customer projects

• Fixed issues on Front Office Applications, Web Services and Back Office Order Management


Incident Coordinator, IBM, Brno-City, Czech Republic,
1/10 – 8/12

• Real time and continuous follow-up with global support teams for critical incident resolution

• Managed activities during overall ticket life cycle

• Ensured that the incident record is fully updated prior to problem management handover

• Responsible for sending all incident notifications as per agreed process


1st level Customer Service Representative, IBM, Brno-City, Czech Republic,
2/09 – 1/10

• Coordinated management, communication, escalation, investigation and resolution of incidents


Internship | Business Administration, Tractebel Engineering, Bucharest, Romania,
9/07 – 10/08

• Reconfigured operating system workstations and replaced the networks infrastructure

• Implemented ticketing solution and solved incidents


Financial Advisor, ING, Bucharest, Romania,
3/04 – 1/09

• Life insurance, financial planning, retirement scheme, investment and insurance sales


Education & Qualifications

Polytechnic University Bucharest, Engineering, Engineer Diploma,  2003 – 2008

Francophone filial, Electrical Engineering and Computer Science Specialization Tudor Vianu National College of Computer Science, Bucharest,  1999 – 2003



Technical abilities and competences: Networking, web site management, data base query execution, user administration, eCommerce platform administration, IBM framework tools.

Sales skills: Direct customer contact, cold contact, contract negotiation for individual and business, contract administration and service over time, planning techniques.

Social skills and personal description: I always involve people to complete tasks, I believe in my structure of principles, I am a good listener and I am a man of God.

Organizational abilities and professionalism: I like to coordinate activities, I make professional presentations to ease my job, I know the training process, I take ownership of the customer communication and my life always follows a schedule.

Certifications & Courses

1 CCNA – revision AT&T 2014

2 Oracle SQL Developer Independent Coursework 2013

3 SQL Basic training Independent Coursework 2013

4 Excel certification Pixmania 2013

5 Negotiation course Pixmania 2013

6 Professional Business Presentations course Pixmania 2012

7 Communication and direct customer contact ING 2004 – 2008

8 IT Awareness course IBM 2011

9 Project Management Orientation(PMO) IBM 2011

10 Conflict management and problem solving IBM 2010 – 2012

11 Soft Skills IBM 2010 – 2012

12 Network administration Tractebel Engineering 2007 – 2008

13 Contract management ING 2004 – 2008

14 Time management ING 2004 – 2008

15 CISCO CCNA Polytechnic University 2007

16 Odds and Probabilities in Poker Independent Coursework 2009 – 2013

17 Meditation and Yoga Independent Coursework 2015

18 Router configuration AT&T 2014 – 2015

19 Business administration SC Wood Gogos SRL 2015



English (C2, C2, C2), French (B2, B2, C1)