CV, ICT Project and Support Manager Seeking Work In NZ, Auz Or Canada

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Serial No: 25631

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Skills keywords: defence, project management, security, support manager, training manager

Short Bio:

I'm an accomplished professional with diverse experience in the field of project management, support management, and training and development within the Information & Communications Technology industry. I pride myself on my well-honed communication and interpersonal abilities.

I am an influential project manager, capable of implementing ideas and remaining productive and focused whilst supporting complex operations, resolving challenging issues, and performing tasks requiring a high level of expertise.

Current location:  Brunei-Muara, Brunei - View on map

Nationality: British

Preferred Sector of Employment:  IT and Technology

Spoken languages: english

Location I am interested in working: Anywhere

Profile

As an accomplished professional with diverse experience in the field of project management, support management, and training and development within the Information & Communications Technology industry, I pride myself for my well-honed communication and interpersonal abilities. I am an influential project manager, capable of implementing ideas and remaining productive and focused whilst supporting complex operations, resolving challenging issues, and performing tasks requiring a high level of organisation. I am efficient, readily adaptable to changing priorities, and able to handle any level of pressure whilst maintaining a positive attitude and adhering to applicable policies and standards.

Core Competencies/Areas Of Expertise

Project Management  Technical Training  Needs Assessment  Obsolescence Management

Risk Management  Network Systems Management  Stakeholder Management & Relations

Post-Implementation Review  Communications Engineering  Strategic Planning & Engagement

Technical Expertise

Networking:

• Cisco ASA Adaptive Security Appliances • Cisco Catalyst Layer 3 Managed Switches

• Juniper SSG (Secure Services Gateway) Appliances • Satellite Communications

• Simple Network Management Protocol (SNMP) • Virtual Private Networks (VPN)

• Trilogy Mercury ES VoIP System • Video Telephone Conferencing

Information Systems:

• C4ISR (Command, Control, Communications, Computers, Intelligence, Surveillance, & Reconnaissance)

• VMware | VCentre | VSphere | ESXi 4 | HA (High Availability) | FT (Fault Tolerance) | iSCSI | LUN mapped drives | Templates

• Bespoke C2 (Command & Control) Applications • SAN Integration

• NAS Integration • Mail Content Filtering | Mail Guard Solutions

• Military Messaging Handling Systems • Uninterrupted Power Supply (UPS)

Radio Frequency (RF) Systems:

• Bowman Battlefield Management Systems • Harris HF, VHF, UHF Systems

• VSAT • Cougar and Cogent RF Systems

Server Management:

• Dell PowerEdge Systems • Dell EqualLogic PS iSCSI SAN

• iDRAC 6 Enterprises • SUN Integrated Lights Out Management (ILOM)

• Solaris 10 Administration

Microsoft Windows Enterprise:

• Windows Server 2003/2008 R2 | Windows XP/7 • Active Directory (including AD replication)

• DNS (including AD DNS) • DHCP

• Group Policy Objects (including Templates) • File & Database Replication

• Microsoft Exchange (including Trusted Exchange – TREX) • Microsoft SQL Server 2003/2008

Software:

• Boldon James SAFEmail | Fire & Forget | TREX • Microsoft Office/Project/Visio

• Sybard Sentry | ISODE • Symantec Backup Exec

• Symantec Endpoint Protection Manager • Sophos Enterprise Console & Anti-Virus

• Teneo SNMPc • Kiwi Syslog

Skills Profile

Demonstrated knowledge and experience:

Ÿ Spent 10 years working with various IT/ICT projects; successfully developed a comprehensive background in IT strategy, systems delivery, and bespoke training management

Ÿ Proven project management acumen with proven record of developing strategic approaches for effective human resource and case management procedures

Ÿ Demonstrated outstanding project management, as evidenced by the minimisation of outages due to unstable power at remote sites; implemented a full system daily checklist to collect data and analyse system trends to identify potential issues before they became a wider problem

Demonstrated high level analytical, problem solving, and investigating skills:

Ÿ Strong analytical and problem-solving skills; can successfully complete multiple challenges whilst maintaining focus in a time-constricted, high-pressured environment

Ÿ Ability to clearly identify a problem and arrive at an effective solution, as illustrated by achieving communications networks in remote and hostile areas, establishing networks, exploiting available equipment, and using difficult terrains to my advantage

Highly developed interpersonal and written and verbal communication skills

Ÿ Coherent team spirit with a proven ability to work within a multi-cultural workforce, as demonstrated by developing productive working relationships within such key sectors as immigration, real estate, transportation, and more upon arriving in Brunei

Ÿ Outstanding interpersonal skills; capable of interacting with all levels of stakeholders whilst building and maintaining mutually beneficial working relationships

Ÿ Exemplary communication skills; able to create comprehensive reports and deliver engaging presentations

Career Summary

NORTHROP GRUMMAN MISSION SYSTEMS, Europe
 Jan 2014 to Present

Project Manager

– An American Global Aerospace and Defence Technology company; one of the biggest defence contractors in the world, employing over 68,000 staff

Ÿ Responsible for managing one staff member on-site and up to 8 indirect reports (civilian and military staff)

Ÿ Skilfully use UK engineering resources around specific project issues as and when necessary

Ÿ Collaborate with key project stakeholders including but not limited to the customer project team, European Technical Consultants, and Joint Force HQ staff

Ÿ Consistently maintain productive working relationships with vendors (in the UK and internationally), local companies, and the British High Commissioner and his staff thus enabling direct support to the project

Ÿ Effectively identify potential problems by implementing weekly progress reviews in coordination with all project stakeholders

Ÿ Demonstrate efficiency in implementing weekly engineering reports including trend analysis, system performance, and SLAs, which are then included in a more detailed customer report

Ÿ Ensure all new staff commences work in-country are covered including orientation, visas, ID cards, and security checks

Ÿ Look after all field set up activities (shelters, generators, network infrastructure, satellite communications); implements a monthly system check, service, and reporting process to provide feedback to customers

Ÿ Perform a wide variety of administrative duties, including but not limited to: project progress reports, financials, risks and opportunities, and design and development tasks

Key Projects and Achievements:

Ÿ Responsible for the successful delivery of two simultaneous national level C4ISR Defence Projects, which conforms to both PMBOK methodology and required standards

Ÿ Successfully managed the Joint Operations Centre (JOC) command and control capability for the Royal Brunei Armed Forces including the integrated C4ISR Headquarters System and deployable JOC as well as training and in-country support

Ÿ Proactively contributed to the in-country management of the Bi-Annual BRIDEX event, the largest international defence and security exhibition in Asia

Ÿ Assisted the Contracts Management Team with the latest addition to contracts worth approximately $6 Million in response to a request for change

NORTHROP GRUMMAN MISSION SYSTEMS, Europe
 Mar 2011 to Jan 2014

Technical Support Manager

Ÿ Spearheaded the development and implementation of the 24-hour technical support system for the Royal Brunei Armed Forces (RBAF) National Joint Operations Command and Control Centre

Ÿ Responsibly developed and documented preventative maintenance procedures for weekly, monthly, and annual maintenance

Ÿ Provided support and consultations to senior military officers on system exploitation during both real time operations and routine trainings

Ÿ Regularly conducted site surveys of existing buildings, infrastructure, and networks for systems located at various customer sites whilst producing associated documentations

Key Projects and Achievements:

Ÿ Carried out ILS and Asset Manager duties, encompassing: conduct of obsolescence studies, illustrated parts catalogue price updates, and warranty and support renewals

Ÿ Provided technical support to over five remote sites, covering an integrated Command and Control system comprised of a System of Systems Architecture including: Windows Servers, UNIX Servers, VMWare, and Cisco Network Infrastructure

Ÿ Successfully implemented solutions essential to minimising outages due to unstable power at remote sites, including hardware elements (UPS) and some softer elements (scripts) to run a clean shutdown of servers thus minimising damage to hardware data

NORTHROP GRUMMAN MISSION SYSTEMS, Europe
 Apr 2010 to Mar 2011

Lead Training Engineer

Ÿ Proficiently conducted the training needs analysis for the implementation of RBAF JOC system training program

Ÿ Skilfully developed deployed system training packages centred around field power solutions, deployable shelters, and satellite communications

Ÿ Configured and managed a bespoke training system to mirror the operational systems in a classroom environment

Ÿ Conducted internal assessment and validation for courseware in accordance with the Defence Systems Approach to Training (DSAT)

Key Projects and Achievements:

Ÿ Successfully designed and delivered bespoke technical trainings of over 15 integrated C4ISTAR systems to 200 foreign soldiers and officers over a period of nine months and with a 100% passing rate

Ÿ Designed and delivered the technical training packages for foreign military operators and officers covering all aspects of the supplied C4ISR solution including bespoke situational command and control applications, maritime and aviation tracking systems, and Alfresco document management systems

Ÿ Designed and delivered system maintainer training packages to be delivered to foreign military and civilian engineers, covering: LAN, WAN, security systems, geo-spatial applications, VMWare, Microsoft Systems administration, and bespoke simulation applications

GENERAL DYNAMICS, United Kingdom
 May 2009 to Apr 2010

Training Consultant

Ÿ Worked collaboratively with internal clients to assess needs and to coordinate, design, and develop interactive learning solutions through a variety of mediums in support of the overall strategy and goals of General Dynamic operations

Ÿ Researched, authored, revised, and implemented standard operating procedures and other related documents in compliance with established content standards using various authoring tools

Ÿ Played a key role in deploying and supporting strategic initiatives from a learning perspective by working closely with various military groups, business owners, and subject matter experts to document procedures and related content

Ÿ Responsible for preparing classrooms and equipment for instruction, management of cryptographic materials, training development, network administration, equipment accounting, and the re-imaging of a classroom training environment from a previously ghosted image

Key Projects and Achievements:

Ÿ Delivered successful trainings on the latest version of Bowman communications equipment, procedures, and techniques to both military and commercial operators in accordance with DSAT (Defence Systems Approach to Training)

Ÿ Provided training on all aspects of two bespoke situations awareness applications for the military including GUI interface, software tools, data back-up, migration and restoration, user and application security, and user-account management

Ÿ Was successfully able to transmit secure voices and data messages across a mobile RF-based network by using a DNS architecture

Ÿ Developed a series of processes to revert a digital classroom to a default state in a much shorter time thereby successfully completing trainings to over 200 military and civilian engineers within an extremely tight schedule

AFV CIS SCHOOL, British Army
 Nov 2006 to May 2009

Communications & Information Systems Instructor

BRITISH ARMY, Kosovo
 Jan 2005 to Nov 2006

IT & Telecommunications Manager

2ND ROYAL TANK REGIMENT, British Army
 1994 to 2009

Heavy Armoured Regiment Soldier

Education & Professional Development

WILTSHIRE UNIVERSITY
 2008
BTEC Diploma in Public Services

WILTSHIRE UNIVERSITY
 2008
NVQ Level 3 Learning & Development

JOHN KITTO COLLEGE
 1988 – 1992
GCSEs

COURSES/CERTIFICATIONS/LICENSES

PMP Qualification – Certified Associate Project Management (CAPM)  2013

Cisco Certified Network Associate (CCNA)  2008

Data Communications Specialist  2008

IT Systems Administrator  2008

Mobile Telecommunications Engineering  2008

City and Guilds 3666 Certificate in Communications Cabling  2008

Small Arms Instructor and Range Management Qualification  2004