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CV, Hotelier with international experience seeks work abroad

I am currently available for work
Serial No: 10069

List top 5 skills: customer service, hospitality
Short Bio:

A versatile staff for more than 5 years
experience in established, startup, hotel industry.
Unique and wide-ranging skill set has enabled him to
successfully contribute in a variety of roles,
professional services, and satisfaction feedback.
A team player who always goes “above and beyond” to get the job done.

Current location: 

Daerah Khusus Ibukota Jakarta, Indonesia - View on map

Nationality: 

Indonesian

Preferred Sector of Employment: 

Hotel and Catering, Travel and Tourism, other

Spoken languages: 

Englush, french, german

Locations I am interested in working:

Anywhere



Work Experience

F&B Assistant Steward

at AIDA Cruise Ship Location: Spain

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service

October 2013 – February 2014 – Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

– Clean tables or counters after patrons have finished dining.

– Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

– Stock service areas with supplies such as coffee, food, tableware, and linens.

– Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

– Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

– Handling difficult customers.

– Refill beverages throughout the meal.

– Work with other servers and be a team player.

Gentle Organizer

at Club Med Location: Japan

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service

December 2012 – June 2013 – Offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service.

– Greets all guests immediately with a friendly and sincere welcome.

– To be an ambassador of the Club in and outside

the work place.

– Attending and solving any guest issues or complaints.

– Handle guest requests ensuring that all matters are dealt with efficiently and promptly.

– Promote sales program to increase internal revenue.

– At all times exhibit good posture and an elegant demeanor, and speak in a polite and attentive manner.

Watersport Instructor

at Club Med Location: Malaysia

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service

May 2011 – April 2012 – Give windsurfing and,Catamaran lessons to teenagers and Adults.

– Organize the place of surveillance and the posting of information.

– Engage corrective actions if necessary.

– Manage the material activity and maintain it in perfect state.

– Remain alert and use all senses while guarding the guest.

– Work as a team with other co-worker during special events.

Gentle Organizer

at Club Med Location: Indonesia

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service

April 2010 – April 2011 – Provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering.

– Organize activities with co-workers.

– Maintain areas clean and tidy at all times.

– Ensure all equipments is clean and properly maintain.

– Plan and coordinate the provision of friendly, efficient services to guests.

– Greet Guests upon arrival and departure.

– Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.

– Respect the privacy of the guests and the confidentiality of the information.

– Be aware of and to report all guest comments or complaints.

Gentle Organizer

at Club Med Location: Maldives

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service

November 2008 – October 2009 – Meets and greets arriving guests and bids them farewell as they leave.

– Attend recreation activities.

– Personalizes all services and anticipates guest requests whenever possible .

– Engage corrective actions if necessary.

– Manage the material activity and maintain it in perfect state.

– Performs other duties as required to provide fast and friendly genuine hospitality.

– Facilitate an efficient arrival and departure formality for all guests.

– Demonstrate Awareness of company’s policies and procedures and ensure all procedures are conducted safely and within company’s guidelines

– Assist guest in resort activity enquiries/requests.

Gentle Organizer

at Club Med Location: Indonesia

Company Industry: Hospitality/Tourism/Travel

Job Role: Customer Service

November 2007 – October 2008 – Ensure guests are personally welcomed and greeted by name and escorted to their rooms on arrival.

– Handle difficult situations effectively following resort policies and procedures.

– To monitor and maintain cleanliness, sanitation and organization of assigned work areas.

– Ensure safety and security for every guest.

– Attends promptly to customers’ inquiries and assists them with their needs.

– Familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

– Assist all departments in being receptive to the needs of guests

Education

Bachelor’s degree / higher diploma , Accounting

at Univ.Prof.DR.Moestopo

Location: Jakarta Indonesia

Completion Date : October 2007

GPA / Grade: 3.3 from 4.0

Accounting majors learn how to gather, record, analyze, interpret, and communicate information about an individual’s or organization’s financial performance and risks.Accounting is an integral part of every business. Accounting professionals help to ensure that firms are run efficiently, public records are kept accurately, and taxes are paid properly and on time.