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CV, Hostess, Customer Service and Guest Care, Targeting Turkey and UK

I am currently available for work
Serial No: 30707
(06/25/1981, female)
List top 5 skills: airlines, arabic speker, customer care, customer service, hospitality
Short Bio:

Seeking a challenging position in the field of guest service, where I can apply my experience and skills as an F&B Hostess and Guest Service. Likewise to have the chance to grow and develop within the company
Seeking a challenging position in the field of guest service, where I can apply my experience and skills as an F&B Host
Efficiently manage the proper settlement of all customer accounts
welcome to guests on arrival as well as guide them on the different
-Answer calls promptly,

Current location: 

Dubai, United Arab Emirates - View on map

Nationality: 

Egyptian

Preferred Sector of Employment: 

Travel and Tourism, Hotel and Catering

Spoken languages: 

Arabic, english, good experience, good listner, hard working

Locations I am interested in working:

Turkey, United Kingdom



Education

  • Graduate (High School)
  • Faculty of Arts (ancient Europe Civilization)
    En Shams University

Experience

– Receptionist- (29 Dec 2013 til present)
Home centre Dubai

  •  Welcome guests and guide them.
  • Receive phone calls ,Handle complains.

 

Senior Receptionist (2011-2012)
Hakkasan Dubai

  • Give a warm welcome to guests on arrival as well as guide them on the different outlets we have
  • Answer calls promptly, using the guest’s name and following an established script
  • Be efficient in assisting guests throughout their stay with any requirements.

Room Service and training Front Desk Agent in Club Rotana (November 2011)
Towers Rotana Hotel

  • Give a warm welcome to guests on arrival as well as guide them on the different outlets we have.
  • Answer calls promptly, using the guest’s name and following an established script.
  • Be efficient in assisting guests throughout their stay with any requirements.
  • Receive, order and serve customer requests to the standards required.
  • Understand menu content, any menu changes and promotional activities.
  • Efficiently manage the proper settlement of all customer accounts
  • Be able to answer guest queries in a polite and helpful manner.

Premium Terminal Agent (VIP Section) (February 2010’until August 2010)
Qatar Airways

  • Ensure directing and informing passengers as well as crew in the late night and early morning
  • Handle enquiries in person or on the phone with the problems or concerns about reservations,
  • Flight information and even lost luggage
  • Station in the arrival and departure terminals and offer information, announce delays, assist with the checked luggage
  • Help young and elderly passengers
  • File incident reports
  • Log Entries and carry out written and oral instructions.Answer all enquiries about reservations in the emails and through phone.

Supervisor  (2009-January 2010)
Rain Forest Cafe

  • Be responsible in stock handling
  • Dealing with sales and admissions
  • Reconciling cash receipts on a daily
  • Sourcing appropriate products for the shop and placing orders with suppliers
  • Monitoring the stock budget and ensuring that purchases are contained within the purchasing budget

Food and Beverage Officer  (2006-2009)
Four Seasons Cairo-

  • Welcome guests and guide them about all the restaurants
  • Maintain strong relationship with old and new guests
  • Receive phone calls and track reservations
  • Keep the guests oriented of the outlets
  • Take reservations in all the restaurants
  • Handle complains
  • Report to the Director of F&B

 

Hostess (2002 – 2003)
Hard Rock Café-

Make sure all menus are wiped down, free of spots or stains, and complete.

Check with phone reservationists, or answering machine messages to assure you all have reservation

 

  • Check with manager to assure there are no large or private parties you do not know about.
  • Help in planning out the seating chart and organize the reservations
  • Greet guests, escort them to their table, pull seat out for the ladies, and present menus
  • Keep the counts for the individual server.
  • Be attentive of the dining room, entryway, bathrooms, and menus are kept clean throughout the operations.

 

Receiving Hostess (2001-2002)
Grand Hyatt Cairo

  • Receive order and serve customer requests to the standards required .
  • Understand menu content, any menu changes and promotional activities.
  • Keep your service area clean and tidy and well prepared.
  • Efficiently manage the proper settlement of all customer account.