Education
- Graduate (High School)
- Faculty of Arts (ancient Europe Civilization)
En Shams University
Experience
– Receptionist- (29 Dec 2013 til present)
Home centre Dubai
- Welcome guests and guide them.
- Receive phone calls ,Handle complains.
Senior Receptionist (2011-2012)
Hakkasan Dubai
- Give a warm welcome to guests on arrival as well as guide them on the different outlets we have
- Answer calls promptly, using the guest’s name and following an established script
- Be efficient in assisting guests throughout their stay with any requirements.
Room Service and training Front Desk Agent in Club Rotana (November 2011)
Towers Rotana Hotel
- Give a warm welcome to guests on arrival as well as guide them on the different outlets we have.
- Answer calls promptly, using the guest’s name and following an established script.
- Be efficient in assisting guests throughout their stay with any requirements.
- Receive, order and serve customer requests to the standards required.
- Understand menu content, any menu changes and promotional activities.
- Efficiently manage the proper settlement of all customer accounts
- Be able to answer guest queries in a polite and helpful manner.
Premium Terminal Agent (VIP Section) (February 2010’until August 2010)
Qatar Airways
- Ensure directing and informing passengers as well as crew in the late night and early morning
- Handle enquiries in person or on the phone with the problems or concerns about reservations,
- Flight information and even lost luggage
- Station in the arrival and departure terminals and offer information, announce delays, assist with the checked luggage
- Help young and elderly passengers
- File incident reports
- Log Entries and carry out written and oral instructions.Answer all enquiries about reservations in the emails and through phone.
Supervisor (2009-January 2010)
Rain Forest Cafe
- Be responsible in stock handling
- Dealing with sales and admissions
- Reconciling cash receipts on a daily
- Sourcing appropriate products for the shop and placing orders with suppliers
- Monitoring the stock budget and ensuring that purchases are contained within the purchasing budget
Food and Beverage Officer (2006-2009)
Four Seasons Cairo-
- Welcome guests and guide them about all the restaurants
- Maintain strong relationship with old and new guests
- Receive phone calls and track reservations
- Keep the guests oriented of the outlets
- Take reservations in all the restaurants
- Handle complains
- Report to the Director of F&B
Hostess (2002 – 2003)
Hard Rock Café-
Make sure all menus are wiped down, free of spots or stains, and complete.
Check with phone reservationists, or answering machine messages to assure you all have reservation
- Check with manager to assure there are no large or private parties you do not know about.
- Help in planning out the seating chart and organize the reservations
- Greet guests, escort them to their table, pull seat out for the ladies, and present menus
- Keep the counts for the individual server.
- Be attentive of the dining room, entryway, bathrooms, and menus are kept clean throughout the operations.
Receiving Hostess (2001-2002)
Grand Hyatt Cairo
- Receive order and serve customer requests to the standards required .
- Understand menu content, any menu changes and promotional activities.
- Keep your service area clean and tidy and well prepared.
- Efficiently manage the proper settlement of all customer account.
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