CV, Hospitality and Housekeeping Manager Seeking Work Globally

Available

Serial No: 36544

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Skills keywords: environmental manager, facility manager, hospital housekeeping manager, housekeeping manager, support service manager

Short Bio:

Enthusiastic individual with over 10 years of Hospital, Hotel & Cruise ship Work experience and an attitude for continuous improvement. Resourceful at developing procedures, service standards & operational policies, Lead the housekeeping, biomedical waste treatment team, hazmat team in JCI interview and passed with flying colours
Prepared and rendered yearly performance evaluations for housekeepers
Developed and implemented written and interactive training material for housekeeper .

Current location:  Cayman Islands - View on map

Nationality: Indian

Preferred Sector of Employment:  Medical and Nursing, Hotel and Catering, General Management

Spoken languages: english, Hindi, Tamil

Location I am interested in working: Anywhere

Profile Summary

Enthusiastic individual with over 10 years of Hospital, Hotel & Cruise ship Work experience and an attitude for continuous improvement. Resourceful at developing procedures, service standards & operational policies.

Career Highlights

• Over ten years’ extensive experience in housekeeping and management.
• Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions.
• Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members.
• Hands on experience in managing daily systems use and management, cost control and overall productivity.
• In depth knowledge of assisting in monitoring team members’ performances and working towards further development.
• Committed to ensuring highest level of Patience service at all times, resolving complaints and issues efficiently and accurately.
• Highly motivated team leader with strong communication and people skills.
• Divergent outlook with creative approach to problem solving using analytical skills, & the ability to deal effectively with all levels of an organization.

Work Experience

October 2013 to Present

Housekeeping manager
Health City Cayman Islands (JCI Accredited Hospitals) – Cayman Island, KY

Responsibilities-

• Supervises custodial supervisors and staff who are responsible for maintaining a clean and sanitary hospital environment.
• Assists in the development of departmental budgets.
• Implements safety standards and develops procedures to ensure compliance.
• Reviews, develops, and/or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.
• Conducts hiring interviews and selects candidate(s) for job opening(s).
• Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact on the organization.
• Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance. Develops and implements training and development plans and opportunities for subordinate staff.
• Encourages and guides others toward departmental plans and goals.
• Ensures quality, effectiveness, and efficiency of unit activities and safety measures.
• Develops and ensures the implementation of staff training and development programs which provide opportunities for individual employee growth, continuity of work flow during employee absences, and long range development of employees.
• Ensures that the quality of work performed by subordinate supervisors meets the Quality Assurance Program standards
• Meets with the Director of Environmental Services Department to discuss overall operations, problems and needed changes.
• In charge of hospital Laundry, hazmat team, security, drivers, Bio Medical Waste treatment plant.
• Performs other related duties as assigned or requested

Accomplishments

• Lead the housekeeping, biomedical waste treatment team, hazmat team in JCI interview and passed with flying colours.
• Prepared and rendered yearly performance evaluations for housekeepers.
• Developed and implemented written and interactive training material for training new housekeeping staff.
• Compiled Manuals for housekeeping, laundry, landscape, hazmat drivers & security.
• Active member in Hospital Infection Control team.
• Incharge for the hospital Hazmat team.
• Department training coordinator.

July 2010 to June 2013

Executive Butler
Silverseas Cruiselines

January 2008 to April 2010

Executive Butler
Adaran Group of Resorts Maldives

June 2005 to 2008

Team professional butler
www.tajhotels.com – Chennai, Tamil Nadu

Education

2010 to 2012

Master of Business Administration (M.B.A) in Human Resources
Annamalai University

2003 to 2006

B.B.A in  Business Administration Annamalai University

2002 to 2005

Diploma in Hospitality Management
Educational Institute of American Hotel & Lodging Association

Key Skills 

• Possesses excellent interpersonal and communication skills.
• Excellent at handling Patience issues and maintaining patience relations.
• Skilled at team leadership to ensure patience expectations are exceeded.
• Ability to motivate and foster good working relationships with team members.
• Having a Hands on attitude and a keen eye for detail
• Profound ability to anticipate guests’ needs and respond appropriately
• Working knowledge of rooms management systems
• Proven supervising experience, Excellence in customer services
• Ability to multi-task, excellent organizational skills
• Excellent written and verbal communication skills

Additional Information

• Computer Skills
• Fidelio & Opera (Basic)
• Fluent in MS Office & internet
• Hinai, pearls

Enthusiastic individual with over 10 years of Hospital, Hotel & Cruise ship Work experience and an attitude for continuous improvement. Resourceful at developing procedures, service standards & operational policies.

MAJOR QUALIFICATIONS

Over ten years’ extensive experience in housekeeping and management

Highly skilled in planning, coordinating and directing all daily activities pertinent to custodial functions

Demonstrated ability to hire, train, supervise, coach and counsel Housekeeping workers and team members

Hands on experience in managing daily systems use and management, cost control and overall productivity

In depth knowledge of assisting in monitoring team members’ performances and working towards further development

Committed to ensuring highest level of Patience service at all times, resolving complaints and issues efficiently and accurately.

Highly motivated team leader with strong communication and people skills

Divergent outlook with creative approach to problem solving using analytical skills, & the ability to deal effectively with all levels of an organization.

D.O.B-16/02/1984

WORK EXPERIENCE                           

Housekeeping manager

HEALTH CITY CAYMAN ISLANDS (JCI Accredited Hospitals) – Cayman Island, KY – October 2013 to Present

Responsibilities

Supervises custodial supervisors and staff who are responsible for maintaining a clean and sanitary hospital environment.

Assists in the development of departmental budgets.

Implements safety standards and develops procedures to ensure compliance.

Reviews, develops, and/or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage. Provides work instruction, assists employees with difficult and/or unusual assignments, and encourages innovation. Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion.

Conducts hiring interviews and selects candidate(s) for job opening(s).

Resolves problems, mediates conflicts encountered during daily operations, determines appropriate solutions, and promotes teamwork. Encourages regular communication and informs staff of relevant business issues and their impact on the organization.

Develops the performance enhancement plan, documents performance, provides performance feedback, formally evaluates the work of the employee, and provides reward and recognition for proper and efficient performance. Develops and implements training and development plans and opportunities for subordinate staff.

Encourages and guides others toward departmental plans and goals.

Ensures quality, effectiveness, and efficiency of unit activities and safety measures.

Develops and ensures the implementation of staff training and development programs which provide opportunities for individual employee growth, continuity of work flow during employee absences, and long range development of employees.

Ensures that the quality of work performed by subordinate supervisors meets the Quality Assurance Program standards.

Meets with the Director of Environmental Services Department to discuss overall operations, problems and needed changes.

In charge of hospital Laundry, hazmat team, security, drivers, Bio Medical Waste treatment plant,

Performs other related duties as assigned or requested

Accomplishments

Lead the housekeeping, biomedical waste treatment team, hazmat team in JCI interview and passed with flying colors

Prepared and rendered yearly performance evaluations for housekeepers

Developed and implemented written and interactive training material for

training new housekeeping staff

Compiled Manuals for housekeeping, laundry, landscape, hazmat drivers & security

 Active member in Hospital Infection Control team

Incharge for the hospital Hazmat team

Department training coordinator

Executive Butler

SILVERSEAS CRUISELINES – July 2010 to June 2013

Executive Butler

ADAARAN GROUP OF RESORTS MALDIVES – MALDIVES – January 2008 to April 2010

Team professional butler

www.tajhotels.com – Chennai, Tamil Nadu – June 2005 to 2008

Professional EXPERIENCE

EDUCATION

Master of Business Administration (M.B.A) in HUMAN RESOURCES

Annamalai University

2010 to 2012

B.B.A in BUSSINESS ADMINISTRATION

ANNAMALAI UNIVERSITY

2003 to 2006

Diploma in Hospitality Management

Educational Institute of American Hotel & Lodging Association 2002 to 2005

SKILLS

Possesses excellent interpersonal and communication skills.

Excellent at handling Patience issues and maintaining patience relations.

Skilled at team leadership to ensure patience expectations are exceeded.  

Ability to motivate and foster good working relationships with team members.

Having a Hands on attitude and a keen eye for detail

Profound ability to anticipate guests’ needs and respond appropriately

Working knowledge of rooms management systems

Proven supervising experience, Excellence in customer services

 Ability to multitask, excellent organizational skills

Excellent written and verbal communication skills

ADDITIONAL INFORMATION

Computer Skills

➢                Fidelio & Opera (Basic)

➢                Fluent in MS Office & internet

➢                Hinai, pearls